HP iPAQ rx4200 - Mobile Media Companion Product Information Manual page 21

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Click Tools > Options > Sync Options tab.
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Uncheck the boxes for the sync items listed under the Server group.
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Place a checkmark in the boxes under the Desktop group for those
items to synchronize.
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Disconnect your HP iPAQ from your personal computer and wait for the
ActiveSync message confirming that your device is no longer connected.
Reconnect your HP iPAQ to your personal computer. Wait for about two
minutes to see if your HP iPAQ connects to your personal computer.
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On your personal computer, in ActiveSync, select File > Connection
Settings. Confirm that USB is selected as a connection method.
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Connect your HP iPAQ to a different USB port on your personal
computer.
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Check your mini-USB synchronization cable. Consider using another
mini-USB synchronization cable if one is available.
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Try synchronizing via a Bluetooth connection.
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Restart your personal computer and perform a soft reset on your HP
iPAQ. (A soft reset does not erase any settings, programs or data.) Use
the stylus to lightly press the Reset button. Your HP iPAQ restarts and
displays the HP QuickStart Tour. Once your personal computer and HP
iPAQ restart, reconnect your HP iPAQ to your personal computer.
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Uninstall ActiveSync from your personal computer and then reinstall it.
To uninstall ActiveSync from your personal computer, click Start >
Control Panel > Add or Remove Programs > Microsoft ActiveSync.
Then click the Remove button and click Yes.
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After trying the above solutions without any success in solving the
connection problem, perform a factory reset on your HP iPAQ. (A factory
reset clears all user-installed settings, programs, and data and restores
your HP iPAQ to factory settings.)
Reinstall applications on your HP iPAQ once the factory reset is complete by
using ActiveSync on your personal computer. Once your HP iPAQ is
ENWW Setting Up Your HP iPAQ 15