Technical Support; Online Technical Services - 3Com Router 3016 Installation Manual

B
Online Technical
Services
World Wide Web Site
3Com Knowledgebase
Web Services
3Com FTP Site
T
ECHNICAL
3Com provides easy access to technical support information through a variety of
services. This chapter describes these services.
Information contained in this chapter is correct at time of publication. For the
most recent information, 3Com recommends that you access the 3Com
Corporation World Wide Web site.
3Com offers worldwide product support 24 hours a day, 7days a week, through
the following online systems:
World Wide Web site
■
3Com Knowledgebase Web Services
■
3Com FTP site
■
To access the latest networking information on the 3Com Corporation World
Wide Web site, enter this URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options that range from
technical education to maintenance and professional services.
The 3Com Knowledgebase is a database of technical information to help you
install, upgrade, configure, or support 3Com products. The Knowledgebase is
updated daily with technical information discovered by 3Com technical support
engineers. This complimentary service, which is available 24 hours a day, 7 days a
week to 3Com customers and partners, is located on the 3Com Corporation
World Wide Web site at:
http://www.knowledgebase_3com.com/
Download drivers, patches, software, and MIBs across the Internet from the 3Com
public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP
client:
Hostname: ftp.3com.com
Username: anonymous
Password: <your Internet e-mail address>
S
UPPORT