D-Link SharePort DIR-506L User Manual page 120

Appendix E - Warranty
Submitting A Claim (USA):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period
has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase
of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt
to assist the customer in resolving any suspected defects with the product. If the product is considered defective,
the customer must obtain a Return Material Authorization ("RMA") number by completing the RMA form and
entering the assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently
marked on the outside of the package. Do not include any manuals or accessories in the shipping package.
D-Link will only replace the defective portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully
insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708.
D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return
shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship
the product to you freight collect. Expedited shipping is available upon request and provided shipping charges
are prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict
compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the
package. The product owner agrees to pay D-Link's reasonable handling and return shipping charges for any
product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined
by D-Link not to be defective or non-conforming.
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