HP D5970A - NetServer - LCII User Manual page 53

Chapter 8 Warranty and Software License
Equipment location. The on-site warranty is limited to products that remain in
the country of original end-user purchase from HP or an Authorized HP Personal
Computer Reseller.
Outside the country of original purchase, on-site warranty service is available only
by prior arrangement—either through purchase of the product at HP's
International Price, with the destination specified at time of order, or through
purchase of a service contract from the HP Subsidiary or Distributor in the
destination country. Otherwise, the product must be returned by the customer to
the country of original purchase for service.
Parts covered. The system processor unit, monitor, keyboard, and Hewlett-
Packard accessories inside the system processor unit—such as mass storage
devices sold as complete HP system accessory kits, HP SIMMs, HP video
adapters, and HP interface controllers—are covered by this warranty.
Customer-replaceable parts—such as the keyboard or monitor— may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges,
duty, and taxes; provide telephone assistance on replacement of the component;
and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
HP mass storage devices—such as hard drives and DAT drives—sold as
component mechanisms are not covered by this on-site warranty. They are
covered under a component replacement warranty provided by the distributor.
HP/Colorado Memory Systems internal tape drives are not covered by this on-
site warranty—they are covered under a replacement warranty included with
the product.
HP products external to the system processor unit—such as external storage
subsystems, printers, and other peripherals—are covered by the applicable
warranties for those products; HP software is covered by the HP Software Product
Limited Warranty.
Non-HP products. On-site visits caused by non-Hewlett-Packard products—
whether internal to the system processor unit (such as non-HP SIMMs) or external
to the system processor unit (such as LAN cabling)—are subject to standard per-
incident travel and labor charges.
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