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IBM NetVista Quick Reference

(english) quick reference guide
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Download this manual See also: Hardware Maintenance Manual, User Manual
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NetVista
Quick Reference
Inside:
- Safety, warranty, and other notices
- Computer setup
- Software recovery
- Troubleshooting and diagnostics
- IBM help and service

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Summary of Contents for IBM NetVista

  • Page 1 ™ NetVista Quick Reference Inside: - Safety, warranty, and other notices - Computer setup - Software recovery - Troubleshooting and diagnostics - IBM help and service...
  • Page 3 ™ NetVista Quick Reference...
  • Page 4 Note Before using this information and the product it supports, be sure to read “Safety notices” on page v, Appendix A, “Warranty information” on page 33, and Appendix B, “Notices” on page 51. First Edition (March 2002) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights –...

  • Page 5: Table Of Contents

    Contents Safety notices . . vi Lithium battery notice. . vii Modem safety information . . vii Laser compliance statement . . ix Additional help . . xi Chapter 1. Arranging your workspace . Comfort . Using wireless keyboards and USB connectors . Chapter 2.
  • Page 6 Television output notice . . 52 Trademarks . . 52 Electronic emissions notices . . 52 Federal Communications Commission (FCC) and telephone company requirements . . 56 Power cord notice . . 59 ™ NetVista : Quick Reference...

  • Page 7: Safety Notices

    Safety notices DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 8 3. Branchez les câbles d’interface sur des 3. Débranchez les câbles d’interface des connecteurs. connecteurs. 4. Branchez les cordons d’alimentation 4. Débranchez tous les câbles des unités. sur des prises. 5. Mettez les unités sous tension. ™ NetVista : Quick Reference...

  • Page 9: Lithium Battery Notice

    Lithium battery notice CAUTION: Danger of explosion if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed Do not: v Throw or immerse into water v Heat to more than 100°C (212°F)

  • Page 10: Laser Compliance Statement

    There are no serviceable parts inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive covers. Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement. viii ™ NetVista : Quick Reference...
  • Page 11 DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. DANGER: Certains modèles d’ordinateurs personnels sont équipés d’origine d’une unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues séparément en tant qu’options.
  • Page 12 ™ NetVista : Quick Reference...

  • Page 13: Additional Help

    Additional help ® This Quick Reference provides the information for installing your IBM computer and starting the operating system. This publication also includes basic troubleshooting information, software recovery procedures, help and service information, and warranty information. The User Guide for your computer has information about installing optional hardware.
  • Page 14 ™ NetVista : Quick Reference...

  • Page 15: Chapter 1. Arranging Your Workspace

    Chapter 1. Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets also can affect the way you arrange your workspace.

  • Page 16: Glare And Lighting

    Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, see “Power cord notice” on page 58 of this book. ™ NetVista : Quick Reference...

  • Page 17: Using Wireless Keyboards And Usb Connectors

    Using wireless keyboards and USB connectors Some models of the Rapid Access III Keyboard and the Rapid Access III Wireless Keyboard have USB connectors at the rear of the keyboard. You can use these USB connectors for small devices that have their own power supply. USB devices that require power must be connected to the rear of the computer.
  • Page 18 ™ NetVista : Quick Reference...

  • Page 19: Chapter 2. Setting Up Your Computer

    Chapter 2. Setting up your computer Note: Your computer might not have all of the connectors that are described in this chapter. Use the following information when setting up your computer. Look for the small connector icons on the back of your computer. If your computer cables and connector panel have color-coded connectors, match the color of the cable end with the color of the connector.
  • Page 20 7. If you have audio devices, attach them using the following instructions. For more detailed information about speakers, see steps 8 and 9 on page 7. ™ NetVista : Quick Reference...
  • Page 21 1 Audio line-in This connector receives audio signals from an external audio device, such as a stereo system. 2 Audio line-out This connector sends audio signals from the computer to external devices, such as powered stereo speakers. 3 Microphone Use this connector to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
  • Page 22 4-pin and the 6-pin. IEEE 1394 offers connection to several types of consumer electronics, including digital audio devices and scanners. 8 S/PDIF The S/PDIF connector enables you to connect consumer digital equipment such as digital audio tape (DAT) devices, CD drives, and other S/PDIF-compatible devices. ™ NetVista : Quick Reference...

  • Page 23: Turning On Power

    11. Connect the power cords to properly grounded electrical outlets. Note: For more information about connectors, see Access IBM on your computer desktop. Turning on power Turn on the monitor and other external devices first, and then turn on the computer.

  • Page 24: Using The Software Selections Cd

    The Software Selections CD has an easy-to-use graphical interface and automated installation procedures for most programs. It also has a help system that describes the features of the CD. For more information about installing software from the Software Selections CD, see Access IBM. ™ NetVista : Quick Reference...

  • Page 25: Shutting Down The Computer

    Installing other operating systems If you install your own operating system, follow the instructions that come with your operating-system CDs or diskettes. Remember to install all device drivers after you install your operating system. Installation instructions are usually provided with the device drivers. Shutting down the computer When you are ready to turn off your computer, always follow the shutdown procedure for your operating system.
  • Page 26 ™ NetVista : Quick Reference...

  • Page 27: Chapter 3. Recovering Software

    Chapter 3. Recovering software The Product Recovery Program will reinstall your computer operating system and factory-installed software. The Product Recovery Program is located on a separate partition on your hard disk. Be sure to read the important notes under “Performing a recovery” before using the Product Recovery program. The Product Recovery program runs independently of the operating system.

  • Page 28: Solving Recovery Problems

    Creating a Recovery Repair diskette Note: To create the Recovery Repair diskette the operating system must be functioning. To create a Recovery Repair diskette, use the following procedure: 1. Start your computer and operating system. ™ NetVista : Quick Reference...

  • Page 29: Changing The Startup Sequence

    2. Use Windows Explorer or My Computer to display the directory structure of your hard disk. 3. Open the ibmtools folder, which is usually on drive C. 4. Double-click RRDISK.BAT, and follow the instructions on the screen. Using the Recovery Repair diskette To use the Recovery Repair diskette, use the following procedure: 1.

  • Page 30: Recovering Or Installing Device Drivers

    4. Open the drivers folder. Within the drivers folder are several subfolders that are named for various devices that are installed in your computer (for example, audio, video, and so on). 5. Open the appropriate subfolder. ™ NetVista : Quick Reference...
  • Page 31 6. Use one of the following methods to recover the device driver: v In the device subfolder, look for a readme.txt file or other file with the .txt extension that contains information about reinstalling the device driver. This file might be named after the operating system, such as win98.txt.
  • Page 32 ™ NetVista : Quick Reference...

  • Page 33: Chapter 4. Troubleshooting And Diagnostics

    Chapter 4. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic tools. If your computer problem is not described here, use Access IBM for more detailed troubleshooting information. Basic troubleshooting Symptom Action The computer does not Verify that: start when you press the v The power cord is plugged into the rear of the computer power button.
  • Page 34 The mouse is securely connected to the mouse connector on the computer. If you cannot correct the problem, have the computer serviced. ™ NetVista : Quick Reference...
  • Page 35 Symptom Action The ScrollPoint III Clean the mouse. Verify that: Mouse does not work. v The computer is turned on and the brightness controls are set correctly. v The mouse is securely connected to a USB connector on the computer. If you cannot correct the problem, have the computer serviced.

  • Page 36: Ibm Enhanced Diagnostics

    Product Recovery menu is displayed. 3. Depending on your operating system, you might be prompted to select a system setting. If no prompt is displayed, go to the next step. 4. From the main menu, select System Utilities. ™ NetVista : Quick Reference...

  • Page 37: Error Codes

    5. Select Create a diagnostic diskette, and follow the instructions on the screen. 6. When prompted, insert a blank, formatted diskette into the diskette drive, and follow the instructions on the screen. Note: You can also download the latest version of the diagnostic program from http://www.ibm.com/pc/support/ on the World Wide Web.

  • Page 38: Post Beep Codes

    The following are the most common POST beep codes that you might hear when starting your computer. Beep pattern Description Action 1-3-3-1 No on-screen message. Beeps Reseat the dual inline memory occur before video initialization. modules (DIMMs). If the problem persists, have the computer serviced. ™ NetVista : Quick Reference...
  • Page 39 Beep pattern Description Action 1-3-1 RAM test has failed Reseat the dual inline memory modules (DIMMs). If the problem persists, have the computer serviced. Here are some general guidelines for working with POST beep codes: v Record any beep patterns that you hear. If you call for service, you will be asked for the beep patterns.
  • Page 40 ™ NetVista : Quick Reference...

  • Page 41: Chapter 5. Getting Information, Help, And Service

    Chapter 5. Getting information, help, and service If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 42: Calling For Service

    Installation and maintenance of application programs. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. ™ NetVista : Quick Reference...

  • Page 43: Telephone Numbers

    In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response times vary; may exclude some holidays. If possible, be at your computer when you call.

  • Page 44: Other Services

    If you travel with your computer or relocate it to a country where your NetVista machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by IBM or by IBM resellers who are authorized to perform warranty service.

  • Page 45: Purchasing Additional Services

    Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region.
  • Page 46 ™ NetVista : Quick Reference...

  • Page 47: Appendix A. Warranty Information

    Appendix A. Warranty information This section contains the warranty period for your product, information about obtaining warranty service and support, and the IBM Statement of Limited Warranty. Warranty period The warranty period varies by machine type and country or region. Notes: v Contact your place of purchase for warranty service information.
  • Page 48 Parts - 3 years Australia, New Zealand, Bangladesh, India, Indonesia, Labor - 1 year Malaysia, Philippines, Singapore, Sri Lanka, Vietnam, China (Hong Kong S.A.R), Taiwan, and Thailand Japan Parts - 1 year Labor - 1 year ™ NetVista : Quick Reference...
  • Page 49 Machine Country or region Warranty Period Type 6343 Argentina, Europe, Middle East, and Africa Parts - 3 years Labor - 3 years United States, Canada, and Latin America (except Parts - 3 years Argentina) Labor - 1 year 6346 All countries and regions worldwide Parts - 3 years 6347 Labor - 3 years...
  • Page 50 Parts - 1 year Labor - 1 year All other countries and regions worldwide Parts - 3 years Labor - 1 year 8302 All countries and regions worldwide Parts - 3 years Labor - 3 years ™ NetVista : Quick Reference...
  • Page 51 Machine Country or region Warranty Period Type 8303 United States, Canada, Argentina, Europe, Middle East, Parts - 3 years Africa, and China (PRC) Labor - 3 years Japan Parts - 1 year Labor - 1 year All other countries and regions worldwide Parts - 3 years Labor - 1 year 8304...

  • Page 52: Warranty Service And Support

    IBM provides in the online help or in the publications that are provided with your computer and software. Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error ™ NetVista : Quick Reference...
  • Page 53 messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform. If you suspect a software problem, refer to the information for the operating system or application program. Calling for service If possible, be at your computer when you call.

  • Page 54: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. ™ NetVista : Quick Reference...
  • Page 55 Items Not Covered by Warranty: IBM does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with “how-to” questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
  • Page 56 EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. ™ NetVista : Quick Reference...
  • Page 57 Governing Law: Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 58 The English language version of this Agreement prevails over any other language version. HONG KONG AND MACAU ™ NetVista : Quick Reference...
  • Page 59 Governing Law: The following replaces “laws of the country in which you acquired the Machine” in the first sentence: laws of Hong Kong Special Administrative Region. INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section: 1.
  • Page 60 Machine in that country. Warranty service in Africa is available within 50 kilometers of an IBM authorized service provider. You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider. ™ NetVista : Quick Reference...
  • Page 61 Governing Law: The applicable laws that govern, interpret and enforce rights, duties, and obligations of each of us arising from, or relating in any manner to, the subject matter of this Statement, without regard to conflict of laws principles, as well as Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania, Slovakia,...
  • Page 62 Section: 1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence; and 2. the amount of any other actual direct damages, up to 125 percent of the ™ NetVista : Quick Reference...
  • Page 63 charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 64 Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages. ™ NetVista : Quick Reference...

  • Page 65: Appendix B. Notices

    Appendix B. Notices IBM may not offer the products, services, or features discussed in this document in all countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.

  • Page 66: Television Output Notice

    Trademarks The following terms are trademarks of the IBM Corporation in the United States, other countries, or both: HelpCenter NetVista ScrollPoint Update Connector Lotus, Freelance, and Word Pro are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both.

  • Page 67: Class B Notices

    A digital device when the NIC is in use. The Class A digital device rating and compliance notice are primarily because the inclusion of certain Class A options or Class A NIC cables changes the overall rating of the computer to Class A.

  • Page 68: Class A Notices

    This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a ™ NetVista : Quick Reference...
  • Page 69 residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 70: Federal Communications Commission (Fcc) And Telephone Company Requirements

    4. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice to give you an opportunity to maintain uninterrupted service. ™ NetVista : Quick Reference...

  • Page 71: Canadian Department Of Communications Certification Label

    5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. The telephone company may ask you to disconnect the device from the network until the problem has been corrected, or until you are sure the device is not malfunctioning.
  • Page 72 For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. ™ NetVista : Quick Reference...

  • Page 73: Power Cord Notice

    IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA). For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.
  • Page 74 Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela ™ NetVista : Quick Reference...
  • Page 76 Part Number: 49P0910 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. (1P) P/N: 49P0910...

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