Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at
1 (800) 222-3111
call
My telephone does not work at all.
•
Make sure the power adapter is securely plugged into an electrical outlet
not controlled by a wall switch.
•
Make sure you plug the telephone line cord securely and firmly into the
telephone jack and the telephone wall jack.
•
Unplug the power adapter from the electrical outlet. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the telephone to reset.
•
You may need to purchase three AA alkaline batteries as backup batteries
to make the telephone work in the event of a power failure. Please refer
to optional backup battery installation on page 4 in this user's manual.
•
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If that telephone does not work, the problem is probably
in the wiring or the local service. Call your telephone service provider.
I cannot get a dial tone.
•
First, try all suggestions above.
•
Make sure you plug the handset cord securely and firmly into the handset
jack on the telephone base and the corded handset.
•
Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
Make sure hoLD is not pressed.
•
•
If there is no dial tone when the hEADSET key is pressed, make sure a
corded headset is firmly connected in the headset jack.
•
If you are only using one telephone line, make sure to set it as the primary
line (see Set the primary line on page 18).
•
If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different telephone. If there
is no dial tone on that telephone either, the problem is in your wiring or
local service. Contact your telephone service provider.
I cannot dial out.
•
First try all the suggestions above.
•
Make sure there is a dial tone before dialing. The telephone might take a
second or two to produce a dial tone. This is normal. Wait an extra second
before dialing.
•
Check that all the telephones connected to the same telephone line are
hung up.
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. In Canada, dial
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or