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EPSON
Date:
April 2, 2007
PSB #:
PSB.2007.04.001
Reference:
TI 06-0491 Rev.B
Product(s):
Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject:
Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite
Copy Utility
Photo Impression
Photoshop Elements
Photoshop
Photoshop CS2
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Product Support Bulletin
When pressing the Scan button, the Scan
Assistant force quits
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Page
1 of 2
PSB.2007.04.001
Originator:
VS
Authorization:
Total Pages:
2

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   Summary of Contents for Epson Perfection 1670 Photo

  • Page 1

    Force quits during start-up This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to...

  • Page 2

    ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. ! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.

  • Page 3

    Mac OS X version 10.3.X with Classic mode running. Description of issue: A customer has an Epson Perfection 1670 or 3170 connected to a computer running Mac OS X version 10.3.x. The customer also has an older scanning application that only runs in Classic.

  • Page 4

    • Copy to Fax (available on All-in-One products)--Error during launch: This application has unexpectedly quit. • Edit Text—Epson Scan may hang when scanning from Full Auto Mode. • View and Create (3.10A)—no known issues • Scan to Application—Error during launch: Epson Scan cannot be started. Program...

  • Page 5

    View Images Assistant window. Resolution: Epson has released patches that fix the issues listed above. The patch files are available for download from the Epson website. Action: Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the Downloads page select the patch files.

  • Page 6

    Perfection 1670/2400/3170/3200 Series Scanners Updated Epson Scan Driver Release (Ver. 1.25A) for Windows Subject: This bulletin was created to inform you of an updated version of Epson Scan Twain Driver (v.1.25A) and Utility for the following Epson Scanner models: Perfection 1670/2400/3170/3200 series scanners.

  • Page 7

    The patch file is available on the Epson web site. Go to www.epson.com and click on Drivers & Downloads. Select your scanner model. On the Downloads page, look for Epson Smart Panel (Business Card) Patch v4.10.03. Installation Instructions: 1. Download the epson10974.sea.hqx file. Double-click to extract the installation files.

  • Page 8

    Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products Subject: EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3 This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the following models: Perfection 610/640/1200/1240/1250/1260/1640/ 1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400 multi-function devices, Expression 1600/1680/1640XL series scanners.

  • Page 9

    • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan. • You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.

  • Page 10

    1. Download the epson10972.sea.hqx file. Double-click to extract the installation files. 2. Open the epson10972 folder. 3. Double-click the Epson Smart Panel patch file icon. Follow the prompts to complete the installation. Epson Smart Panel Patch v3.10P01A for Smart Panel v3.10A (Stylus CX6400/Stylus Photo RX500 models only) 1.

  • Page 11

    EPSON Scan release v.1.28A for Macintosh This bulletin was created to inform you of a new Epson Scan Twain driver (v.1.28A) for Mac OS 8.6 to 9.2.2. See the Modifications section below for the list of changes included in this version.

  • Page 12

    This bulletin was created to inform you of a Windows XP warning message that comes up when an EPSON HI-SPEED USB (USB 2.0) scanner is connected to a non-HI-SPEED USB (USB 1.1) Port. The message is only an indication that Windows XP recognizes a USB 2.0 scanner connected to a USB 1.1 port.

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