Basic Troubleshooting Topics - LaCie 2big USB 3.0 User Manual

LaCie 2big USB 3.0
User Manual

4.2. Basic Troubleshooting Topics

Problem
The 2big USB 3.0 is not recognized
by the computer.
The 2big USB 3.0 is working slowly.
Power supply failure.
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DESIGN BY NEIL POULTON
If there is no icon for the 2big USB 3.0 on the desktop (Mac users) or in My Computer (Win-
dows users):
✦ Check the interface cable connection. Check both ends of the USB cable to make sure
that they are fully seated in their respective ports. Try disconnecting the cables, waiting
10 seconds, and then reconnecting them. If the drive is still not recognized, restart your
computer and try again.
✦ Make sure your computer meets the minimum system requirements for compatibility with
the 2big USB 3.0. See section
✦ Check that all power connections are working: the 2big USB 3.0 power supply (see sec-
tion 2.2. Turn the Drive
the drive.
✦ Make sure that the drive has been properly formatted. Please see section
and Partitioning.
If other USB devices are connected to the same port or hub, disconnect them to see if the
2big USB 3.0's performance improves.
Replacement power supplies can be purchased from LaCie at:
www.lacie.com
Solutions
1.1. Minimum System Requirements
On); the power outlet; and the on/off LED button on the face of
Troubleshooting
page 34
for more information.
3.4. Formatting