Troubleshooting Topics - LaCie 2big Quadra USB 3.0 User Manual

TROUBLESHOOTING TOPICS

Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab.
All Users
Problem: The front and two drive LEDs are solid red.
A: RAID failure has resulted from one/two disk(s) failure (RAID 0/FAST) or two disk failure (RAID 1/SAFE). Data
has most likely been lost. Contact LaCie
Problem: The front LED is blinking blue/red and one of the rear LEDs is solid red.
A: Your 2big is in RAID 1 (SAFE) and one of the drives has failed. Data loss has not occurred. Contact LaCie
technical support to replace the failed drive.
Problem: The front LED is solid red and the rear LEDs are solid or flickering blue.
Q: Is the cooling fan functioning?
A: When you turn on the product, the fan will spin at top speed for four seconds. You should be able to hear it by
putting your ear near the heat exhaust ports on the rear of the product. If you hear nothing, contact LaCie
technical support.
Q: Is the ambient temperature too high?
A: Make sure the rear heat exhaust ports are unobstructed, and keep the product away from any heat source.
Problem: The front LED is static red and the rear LEDs are off.
A: The product was overheating and has automatically turned off to protect your data. Make sure the fan is
functioning (see above) and that the room temperature is not too high before restarting your product (turn it off
and then on).
Problem: My file transfers are too slow.
Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the
USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB 3.0 PCI Express Card (for
desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 3.0 transfer
speeds. Visit www.lacie.com/accessories/
Q: USB 3.0 connection: Have you installed USB 3.0 drivers on your computer?
LaCie 2big Quadra USB 3.0 User Manual
technical support to replace the failed drives.
for information.
30