LaCie 2big Quadra USB 3.0 User Manual page 32

Mac Users
Problem: The drive isn't appearing on my computer.
Q: Is your Finder configured not to show hard drives on the desktop?
A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop: and
then Hard Disks is selected. If not, go on to the next topic.
Q: Did you follow the correct installation steps?
A:
Review the installation steps
Make sure that the power supply is connected to a functioning power outlet or power strip, and that the power
button on the 2big and the power strip (if applicable) is turned on.
Check both ends of the interface cable to make sure they are fully seated in their respective ports.
Try disconnecting the cable then wait 10 seconds before reconnecting it.
If the drive is still not recognized, restart your computer and try again.
Windows Users
Problem: The drive isn't appearing on my computer.
Q: Are both ends of the USB 3.0 cable securely attached?
A:
Only use a USB 3.0 cable.
Check both ends of the cable to make sure they are fully seated in their respective ports.
Try disconnecting the cable then wait 10 seconds before reconnecting it.
If the drive is still not recognized, restart your computer and try again.
Q: Is the power supply connected?
A: Make sure that the power supply is connected to a functioning power outlet or power strip, and that the
power button on the 2big and the power strip (if applicable) is turned on.
Q: Is the drive listed in Device Manager?
A: All LaCie drives appear in at least one place in Device Manager.
To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option
doesn't appear by default, so press [Windows-button] and [R] on your keyboard.
Enter the command: devmgmt.msc
Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It
might be necessary to click on + on the left side.
If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive.
LaCie 2big Quadra USB 3.0 User Manual
(Getting Connected).
32