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Support
Self Diagnosis
If the product seems to have a problem, first review this list of possible problems and solution. If none of the
troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer Service at 1-800-SAMSUNG
(1-800-726-7864).
Issues
Flickering and Dimming
Component Connections /
Screen Color
Screen Brightness
Unwanted Powering Off
Troubleshooting
→
Troubleshooting
Solutions and Explanations
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of its energy efficient features such as the
the steps below with your remote to turn these features off or on.
→
•
Energy
Saving:
Menu
If you find that the color on your Samsung television's screen is not correct or black
and white, first run a
Self Diagnosis
issues.
→
•
Self
Diagnosis:
Menu
If the problem does not appear in the Picture test, make sure:
• Your connections are all consistent. For example, if you've used the AV In jack on
your product, make sure you have used the AV Out jack on your video source.
• You have connected to your devices to the correct jacks. For example, if you use
the Component jacks, labeled Pb, Pr, and Y, to connect your product and video
source, make sure you have connected the blue Pb jack on the video source to
the blue Pb jack on the product, the red Pr jack on the source to the red Pr jack
on the product.
If you find that the colors on your Samsung product are correct but just a little too dark
or bright, try adjusting the following settings in the Picture option in the Main menu:
• Backlight, Contrast, Brightness, Sharpness, Color,
"Picture" on user Menu then try adjusting options mentioned above.
If your Samsung product appears to turn off by itself, there may be an issue with either
your Timer settings or your Eco friendly
First make sure
Sleep Timer
product automatically after a certain period of time has passed.
→
•
Sleep
Timer:
Menu
If the Sleep Timer is not activated, you may have engaged the
Auto Power Off
feature.
•
No Signal Power
Off:
Menu
Auto Power
Off:
Menu
•
English - 136
→
System
Eco Solution
on the product to make sure there are no device
→
Support
Self Diagnosis
No Signal Power Off
is not accidentally set. The Sleep Timer turns off the
→
→
System
Time
Sleep Timer
→
→
System
Eco Solution
→
System
→
Eco Solution
Energy Saving
feature. Follow
→
Energy Saving
→
Picture Test
Tint (G/R)
and so on. Go in to
feature.
No Signal Power Off
→
No Signal Power Off
→
Auto Power Off
or
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