Troubleshooting Tables; Dvd Drive Problems - IBM x3500 - System - 7977 Installation Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see the Problem Determination and
Service Guide on the IBM System x Documentation CD for information about
testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the light path diagnostics LEDs on the operator information panel (see
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The DVD drive is not
recognized.
A DVD is not working correctly.
"Light path diagnostics" on page 90).
Action
1. Make sure that:
v The IDE channel to which the DVD drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The signal cable and connector are not damaged and the connector pins are
not bent.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive
b. DVD drive and cables
c. (Trained service technician only) System board
1. Clean the DVD.
2. Run the DVD drive diagnostic programs.
3. Reseat the DVD drive.
4. Replace the DVD drive.
Chapter 5. Solving problems
77