Serverguide Problems - IBM x3500 - System - 7977 Installation Manual

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The ServeRAID Manager
program cannot view all
installed drives, or the operating
system cannot be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
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IBM System x3500 Type 7977: Installation Guide
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive is first in the startup sequence.
3. If more than one DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS hard disk drive cables are securely connected.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.