IBM x3500 - System - 7977 Installation Manual page 80

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
175 Service processor flash code damaged or
not installed.
Note: In this case, the service processor is
the optional Remote Supervisor Adapter II
SlimLine.
184 Power-on password damaged.
187 VPD serial number not set.
188 Remote Supervisor Adapter II SlimLine
EEPROM error
189 An attempt was made to access the server
with an incorrect password.
196 Microprocessors do not have the same L2
or L3 cache size.
66
IBM System x3500 Type 7977: Installation Guide
Action
1. Update the Remote Supervisor Adapter II
firmware (see the Problem Determination and
Service Guide on the IBM System x
Documentation CD).
2. Replace the Remote Supervisor Adapter II
SlimLine.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Clear CMOS memory. See the Problem
Determination and Service Guide on the IBM
System x Documentation CD for information
about how to clear CMOS memory.
3. Reseat the battery.
4. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
1. Set the serial number by updating the BIOS code
level (see the Problem Determination and Service
Guide on the IBM System x Documentation CD).
2. Reseat the Remote Supervisor Adapter II
SlimLine.
3. Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. Remote Supervisor Adapter II SlimLine
b. (Trained service technician only) System
board
Replace the Remote Supervisor Adapter II SlimLine.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
Note: If you forgot the power-on password or
administrator password, you can change the position
of the jumper on pin 2 on SW4 to the ON position to
bypass the password check. This enables you to
reset the passwords.
Install microprocessors with the same L2 or L3 cache
size.
Note: Do not mix dual-core and quad-core
processors in the same system.