Serverguide Problems - IBM HS22 - BladeCenter - 7870 Installation And User Manual

v Dynamic System Analysis (DSA) Preboot diagnostic program

ServerGuide problems

Use this information to locate ServerGuide problems and suggested actions.
The following table lists problem symptoms and suggested solutions.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The RAID configuration
program cannot view all
installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
76
BladeCenter HS22 Type 7870, 1936, and 1911: Installation and User's Guide
http://www.ibm.com/systems/management/. For more information about
diagnostic programs and error messages, see the Problem Determination and
Service Guide for your blade server.
Note: If you are unable to find the system-error logs in the blade server
firmware code, view the system-event log in the BladeCenter management
module.
The DSA Preboot diagnostic programs are stored in read-only memory and
collect and analyze system information to aid in diagnosing server problems.
The diagnostic programs collect the following information about the server:
– Drive health information
– Event logs for ServeRAID controllers and service processors
– Hardware inventory, including PCI and USB information
– Light path diagnostics status
– LSI RAID and controller configuration
– Network interfaces and settings
– ServeRAID configuration
– Service processor status and configuration
– System configuration
– Vital product data, firmware, and Unified Extensible Firmware Interface
(UEFI) configuration
The diagnostic programs create a merged log that includes events from all
collected logs. The information is collected into a file that you can send to IBM
service and support. Additionally, you can view the information locally through
a generated text report file. You can also copy the log to removable media and
view the log from a Web browser.
Suggested action
v Make sure that the CD drive is associated with the blade server that you are
configuring.
v Make sure that the blade server supports the ServerGuide program and has a
bootable CD (or DVD) drive.
v If the startup (boot) sequence settings have been changed, make sure that the
CD drive is first in the startup sequence.
v Make sure that there are no duplicate SCSI/SAS IDs or interrupt request (IRQ)
assignments. See "Configuring a RAID array" on page 67.
v Make sure that the storage drive is connected correctly. See "Blade server
connectors" on page 19 to locate the storage drive connector.
Make more space available on the hard disk.