Printingscout Alerts; Phasersmart Technical Support; Online Support Assistant - Xerox 8860DN - Phaser Color Solid Ink Printer User Manual

PrintingScout Alerts

PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks
the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays an alert on your computer screen to let you know that the
printer needs attention. Click the alert to view instructions explaining how to fix the problem.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your printer to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
1. Open your browser and go to www.phaserSMART.com.
2. Enter your printer's IP address in the browser window.
3. Follow the instructions on the screen.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for print quality,
media jams, software installation, and much more.
To access the Online Support Assistant, go to the Xerox Support website for your printer:
www.xerox.com/office/8560Psupport
www.xerox.com/office/8860support
(Phaser 8560 printer)
(Phaser 8860 printer)
Phaser® 8560/8860 Printer
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Getting Help