Page 1 User Manual Document revision 2011.06 (3.11.2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.
Page 2: Table Of Contents
4.2 Activate your AVG license ......................13 4.3 Select type of installation ......................14 4.4 Custom options ......................15 4.5 Install the AVG Security Toolbar ......................16 4.6 Close running applications ......................17 4.7 Install progress ......................17 4.8 Installation was successful ........................
Page 3 ......................30 6.7 AVG gadget ........................32 7. AVG Components ......................32 7.1 Anti-Virus ......................32 7.1.1 Anti-Virus Principles ......................32 7.1.2 Anti-Virus Interface ......................33 7.2 Anti-Spyware ......................33 7.2.1 Anti-Spyware Principles ......................33 7.2.2 Anti-Spyware Interface ......................35 7.3 Anti-Spam...
Page 4 7.15.1 ID Protection Principles ......................68 7.15.2 ID Protection Interface ........................71 8. AVG Security Toolbar ......................71 8.1 AVG Security Toolbar Interface ......................71 8.1.1 AVG logo button ......................71 8.1.2 Google powered search box ......................71 8.1.3 Protection Level ......................
Page 5 ......................93 9.5 Virus Vault ......................93 9.6 PUP Exceptions ......................95 9.7 Anti-Spam ......................95 9.7.1 Settings ......................95 9.7.2 Performance ......................95 9.7.3 RBL ......................95 9.7.4 Whitelist ......................95 9.7.5 Blacklist ......................95 9.7.6 Advanced Settings ......................107 9.8 Online Shield ......................
Page 6 ......................151 9.18 Temporarily disable AVG protection ......................152 9.19 Product Improvement Programme ......................154 9.20 AVG Security Toolbar ........................155 10. Firewall Settings ......................155 10.1 General ......................156 10.2 Security ......................157 10.3 Areas and Adapters Profiles ......................158 10.4 IDS...
Page 7 ........................206 12. AVG Updates ......................206 12.1 Update Levels ......................206 12.2 Update Types ......................206 12.3 Update Process ........................208 13. Event History ........................210 14. FAQ and Technical Support A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 8: Introduction
Congratulations on your purchase of AVG Internet Security 2011! AVG Internet Security 2011 is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG Internet Security 2011 has been completely re-designed, from the ground up, to deliver AVG’s renowned and accredited security protection in a...
Page 9: Avg Installation Requirements
Note: The ID Protection component is not supported on Windows XP x64. On this operating system you can install AVG Internet Security 2011 but only without the IDP component. 2.2. Minimum & Recommended HW Requirements Minimum hardware requirements for AVG Internet Security 2011: ·...
Page 10: Avg Installation Options
3. AVG Installation Options AVG can be installed either from the installation file available on your installation CD, or you can download the latest installation file from AVG website (http://www.avg.com/). Before you start installing AVG, we strongly recommend that you visit AVG website (http://www.avg.com/) to check for a new installation file.
Page 11: Avg Installation Process
4. AVG Installation Process To install AVG Internet Security 2011 on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.
Page 12: Activate Your Avg License
In the Activate Your License dialog you are invited to fill in your license number into the provided text field. The sales number can be found on the CD packaging in your AVG Internet Security 2011 box. The license number will be in the confirmation email that you received after purchasing your AVG Internet Security 2011 on-line.
Page 13: Select Type Of Installation
In the future, if the need arises to change the configuration, you will always have the possibility to do so directly in the AVG application. If you have selected the Quick Install option, press the Next button to proceed to the following Install the AVG Security Toolbar dialog.
Page 14: Custom Options
C:. In case the folder does not exist yet, you will be asked in a new dialog to confirm you agree AVG creates this folder now. If you want to change this location, use the Browse button to display the drive structure, and select the respective folder.
Page 15: Install The Avg Security Toolbar
Internet. Also, you have the option to decide whether you want to choose AVG Secure Search (powered by Google) as your default search provider. If so, keep the respective check box marked.
Page 16: Close Running Applications
4.6. Close running applications The Close running applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment. Then, the list of programs that need to be closed in order to successfully finish the installation process will be provided.
Page 17: Install Progress
4.7. Install progress The Install Progress dialog shows the progress of the installation process, and does not require any intervention: After the installation process is finished, the virus database and program will be updated automatically. Then, you will be redirected to the next dialog. 4.8.
Page 18 Below the registration form you will find the following two options: · Yes, keep me informed of security news and AVG 2011 special offers via e-mail - mark the checkbox to state you would like to be informed about what is new in the Internet security sphere, and would like to receive information on AVG product special offers, improvements and upgrades, etc.
Page 19 Administration dialog. For detailed information on AVG Remote administration please consult AVG Network Edition user manual; to be downloaded from AVG website (http://www.avg.com/). A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 20: After Installation
AVG website (http://www.avg.com/), Registration page (follow the instruction provided directly in the page). After the registration you will be able to gain full access to your AVG User account, the AVG Update newsletter, and other services provided exclusively for registered users.
Page 21: Avg Default Configuration
Resident Shield detects the 'virus' as you try to unpack it. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again! 5.5.
Page 22: Avg User Interface
The main window is divided into several sections: · System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >> · Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...
Page 23: System Menu
The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG Internet Security 2011 main window. Use the system menu to access specific AVG components, feature, and services.
Page 24: History
· System Tools offers a detailed summary of the AVG environment and operating system information - details >> · PC Analyzer analyzer provides information about your computer status - details >> · Identity Protection - anti-malware component focused on preventing identity thieves from stealing your personal digital valuables - details >>...
Page 25: Help
Within this dialog you can enter your license number to either replace the sales number (the number you have installed AVG with), or to replace the old license number (e. g. when upgrading to a new AVG product). Register now...
Page 26: Security Status Info
6.2. Security Status Info The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG Internet Security 2011. Please see an overview of icons possibly depicted in this section, and their meaning: - The green icon indicates that your AVG is fully functional.
Page 27: Quick Links
Interface) allow you to immediately access the most important and most frequently used AVG features: · Overview - use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components - see chapter Components Overview >>...
Page 28 Ignore component state. Select this option to express you are aware of the component's error state for some reason you wish to keep your AVG so and you do not want to be warned by system tray icon.
Page 29: Statistics
, the System Tray Icon indicates that all AVG components are active and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is in error state but you are fully aware of this situation and you have deliberately...
Page 30: Avg Gadget
· Help - opens the help file on the start page 6.7. AVG gadget AVG gadget displays on the Windows desktop (Windows Sidebar). This application is only supported in operating systems Windows Vista and Windows 7. AVG gadget offers an immediate access to the most important AVG Internet Security 2011 functionality, i.e.
Page 31 · Update now - click the Update now link to launch the AVG update directly from within the gadget: · Twitter link - opens a new AVG gadget interface providing an overview of the latest AVG feeds posted at the Twitter. Follow the View all the AVG...
Page 32: Avg Components
· Generic detection - detection of instructions characteristic of the given virus/ group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).
Page 33: Anti-Virus Interface
There is just one operating button available within this component's interface (Back) - press the button to return to the default AVG user interface (components overview). 7.2. Anti-Spyware 7.2.1. Anti-Spyware Principles Spyware is usually defined as a type of malware, i.e.
Page 34: Anti-Spyware Interface
There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG Internet Security 2011 up-to-date with the latest database and program updates.
Page 35: Anti-Spam
AVG Anti-Spam checks all incoming e-mail messages and marks unwanted e-mails as spam. AVG Anti-Spam can modify the subject of the email (that has been identified as spam) by adding a special text string. Then you can then easily filter your emails in your email client.
Page 36: Firewall
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 37: Firewall Principles
7.4.1. Firewall Principles In AVG, the Firewall component controls all traffic on every network port of your computer. Based on the defined rules, the Firewall evaluates applications that are either running on your computer (and want to connect to the Internet/local network), or applications that approach your computer from outside trying to connect to your PC.
Page 38 networks, nor can communicate outside. This system profile cannot be duplicated, deleted, and its settings cannot be modified. · Custom profiles: o Directly connected to the Internet – suitable for common desktop home computers connected directly to the Internet or notebooks connecting to the Internet outside the safe company network.
Page 39: Firewall Interface
7.4.3. Firewall Interface The Firewall's interface provides some basic information on the component's functionality, its status, and a brief overview of Firewall statistics: · Firewall has been enabled for - time elapsed since Firewall was last launched · Blocked packets - number of blocked packets from the entire amount of packets checked ·...
Page 40: Link Scanner
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 41: Link Scanner Interface
Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, or SlashDot, all results of the search are checked according to this list and a verdict icon is shown (for Google search results only "exploited website" verdict icons are shown). Surf-Shield scans the contents of the websites you are visiting, regardless of ·...
Page 42: Search-Shield
Information include additional details of the threat (if any), the IP address of the link and when the page was scanned by AVG: A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 43: Surf-Shield
AVG Link Scanner will not allow your browser to display it.
Page 44: Resident Shield Interface
Warning: Resident Shield is loaded in the memory of your computer during startup, and it is vital that you keep it switched on at all times! 7.6.2. Resident Shield Interface Besides an overview of the Resident Shield functionality, and the information on the component's status, the Resident Shield interface offers some statistic data as well: ·...
Page 45 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 46: Resident Shield Detection
(i.e. removed to the Virus Vault) · Move to Vault - the virus will be moved to AVG Virus Vault · Go to file - this option redirects you to the exact location of the suspicious object (opens new Windows Explorer window) A V G I nternet Sec urity 2 0 1 1 ©...
Page 47 · Ignore - we strictly recommend NOT TO use this option unless you have a very good reason to do so! In the bottom section of the dialog you can find the link Show details - click it to open a pop-up window with detailed information on the process running while the infection was detected, and the process' identification.
Page 48: E-Mail Scanner
Personal E-mail Scanner scans incoming/outgoing e-mails automatically. You can use it with e-mail clients that do not have their own plug-in in AVG (but can be also used to scan e-mail messages for e-mail clients that AVG supports with a specific plug-in, i.
Page 49: E-Mail Scanner Interface
7.7.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status, and the following statistics: · Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...
Page 50: E-Mail Scanner Detection
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 51: Update Manager
For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
Page 52: Update Manager Interface
7.8.2. Update Manager Interface The Update Manager's interface displays information about the component's functionality and its current status, and provides the relevant statistical data: · Latest update - specifies date and time of the last database update · Virus database version - defines the number of the currently installed virus database version;...
Page 53: License
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 54 · License expires - this date determines the period of validity of your license. If you want to go on using AVG Internet Security 2011 after this date you have to renew your license. The license renewal can be performed online on website.
Page 55: Remote Administration
7.10. Remote Administration The Remote Administration component only displays in the user interface of AVG Internet Security 2011 in case you have installed the network edition of your product (see component License). In the Remote Administration dialog you can find the information on whether the component is active and connected to server. All...
Page 56: Online Shield Principles
Note: AVG Online Shield is not intended for server platforms! 7.11.2. Online Shield Interface The Online Shield component's interface describes the behavior of this type of protection.
Page 57: Online Shield Detection
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 58 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Online Shield. The Back button switches you back to the default AVG user interface (components overview).
Page 59: Anti-Rootkit
AVG Anti-Rootkit is able to detect rootkits based on a predefined set of rules. Please note, that all rootkits are detected (not just the infected).
Page 60: System Tools
Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.
Page 61: Processes
Autostart - list of all applications that are executed during Windows system · start-up Browser Extensions - list of plug-ins (i.e. applications) that are installed inside · your Internet browser LSP Viewer - list of Layered Service Providers (LSP) · Specific overviews can also be edited but this is only recommended for highly experienced users! 7.13.1.
Page 62: Network Connections
We strongly suggest not to terminate any applications, unless you are absolutely sure that they represent a real threat! · Back - switches you back to the default AVG user interface (components overview) 7.13.2. Network Connections The Network Connections dialog contains a list of currently active connections.
Page 63 · Terminate Process - closes one or more applications related to connections selected in the list · Back - switch back to the default AVG user interface (components overview). Sometimes it is possible to terminate only applications that are currently in the connected state.
Page 64: Autostart
You can delete one or more entries by selecting them and pressing the Remove selected button. The Back button switches you back to the default AVG user interface (components overview). We strongly suggest not to delete any applications from the list, unless you are absolutely sure that they represent a real threat! A V G I nternet Sec urity 2 0 1 1 ©...
Page 65: Browser Extensions
We strongly suggest not to delete any plug-ins from the list, unless you are absolutely sure that they represent a real threat! · Back - switches you back to the default AVG user interface (components overview) A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 66: Lsp Viewer
LSP is discovered. To include Windows LSP in the list, uncheck the Hide Windows LSP checkbox. The Back button switches you back to the default AVG user interface (components overview).
Page 67 · Registry Errors will give you the number of errors in Windows Registry. As fixing the Registry requires quite advanced knowledge, we do not recommend to try and fix it yourself. · Junk Files will give you the number of files that can be most likely done without.
Page 68: Id Protection
The analysis results will also be displayed graphically on an axis in the Severity column. Control buttons · Learn more - press the button to get to the AVG website (http://www.avg. com/) at page providing detailed and up-to-date information related to PC Analyzer component ·...
Page 69: Id Protection Principles
7.15.1. ID Protection Principles AVG Identity Protection is an anti-malware component that protects you from all kinds of malware (spyware, bots, identity theft, ...) using behavioral technologies and provide zero day protection for new viruses. As malware gets sophisticated and comes...
Page 70 · Cancel - press this button to return to the default AVG user interface components overview) A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 71: Avg Security Toolbar
If you select to install the toolbar during the installation of AVG Internet Security 2011, it will be added into your web browser (Internet Explorer 6.0 or higher, and Mozilla Firefox 3.0 or higher) automatically. Other internet browsers are not supported at the moment.
Page 72: Google Powered Search Box
8.1.2. Google powered search box AVG Secure Search (powered by Google) box is easy and safe way to search the web using Google search. Enter a word or phrase into the search box press the Search button, or the Enter key, to start the search on the Google server directly, no matter what page is currently displayed.
Page 73: Page Status
Click the button to open an information panel with detailed data on the specific web page. 8.1.5. AVG News Directly from within the AVG Security Toolbar, this button opens an overview of the latest Headline news related to AVG, both news from the press and company press release:...
Page 74 o Show messages - change the desired number of messages that are to be displayed at a time o RSS design - select between Advanced/Basic mode of the current display of the news overview (by default, the Advanced mode is selected - see picture above) o Hide read messages - mark this item to confirm that each read message should not be displayed any longer, so that new messages can...
Page 75: News
8.1.6. News Similarly, directly from within the AVG Security Toolbar, this button opens an overview of the latest news from selected media divided into several sections: In the right upper corner you can see two red control buttons: - the button opens the editing dialog where you can specify parameters of ·...
Page 76: Delete History
- click this button to close the currently opened news overview · 8.1.7. Delete history Using this button you can delete the history of your browser just like via the AVG logo -> Delete history option. 8.1.8. E-mail Notifier The E-mail Notifier button allows you to activate the option of being informed about...
Page 77: Weather Info
8.1.9. Weather Info The Weather button displays the information on the current temperature (updated every 3-6 hours) in your selected destination directly within the AVG Security Toolbar interface. Click the button to open a new info panel with detailed weather overview: A V G I nternet Sec urity 2 0 1 1 ©...
Page 78: Facebook
Facebook social network from the AVG Security Toolbar directly. Click the button, and the login invitation appears; click again to open the Facebook login dialog. Provide your access data, and press the Connect button. If you do not have a...
Page 79: Avg Security Toolbar Options
On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel. Mark any option in case you want to have displayed the respective button. Further find described the functionality of each of the toolbar buttons: ·...
Page 80: Tab Useful Buttons
· Weather Button - the button offers an immediate information on the weather situation in a selected location · Facebook Button - the button offers a direct connection to the Facebook social network 8.2.2. Tab Useful Buttons The Useful Buttons tab allows you to select applications from a list and have their icon displayed in the toolbar interface.
Page 81: Tab Security
8.2.3. Tab Security The Security tab is divided into two sections, AVG Browser Security and Ratings, where you can mark specific check-boxes to assign AVG Security Toolbar functionality you want to use: · AVG Browser Security - check this item to activate or switch-off the...
Page 82: Tab Advanced Options
(the listed caption refers to the default AVG Secure Search settings): · Set and keep AVG Secure Search as the search provider for Address bar - if marked, this option allows you to type a search keyword directly into the address bar into your Internet browser and the Google service will be used automatically to search for relevant websites.
Page 83: Avg Advanced Settings
9. AVG Advanced Settings The advanced configuration dialog of AVG Internet Security 2011 opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.
Page 84 · Select the desired language of the application and confirm your selection by pressing the Apply button (right-hand bottom corner) · Press the OK button confirm · New dialog window pops-up informing you the language change of AVG user interface requires the application restart: Balloon tray notifications Within this section you can suppress display of system tray balloon notifications on the status of the application.
Page 85: Sounds
9.2. Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification. If so, check the Enable sound events option (off by default) to activate the list of AVG actions:...
Page 86 Then, select the respective event from the list and browse (Browse) your disk for an appropriate sound you want to assign to this event. To listen to the selected sound, highlight the event in the list and push the Play button. Use the Delete button to remove the sound assigned to a specific event.
Page 87: Ignore Faulty Conditions
- while all parts of AVG are working properly, the icon is · displayed in four colors; however, if an error occurs, the icon appears with a yellow exclamation mark, ·...
Page 88: Identity Protection
(or switched off) and you do not wish to get informed about it. The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window. 9.4. Identity Protection 9.4.1.
Page 89: Allowed List
· Automatically quarantine known threats - keep this item marked if you wish all applications detected as possible malware to be automatically and immediately moved to AVG Virus Vault. Further you can assign specific items to optionally activate more Identity Protection functionality: ·...
Page 91 The Identity Protection Allowed list provides the following information on each application: · Level - graphical identification of the respective process severity on a four- levels scale from less important ( ) up to critical ( · Process path - path to the application's (process) executable file location ·...
Page 92 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 93: Virus Vault
Maximum number of files to be stored) 9.6. PUP Exceptions AVG Internet Security 2011 is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer (programs that were installed on purpose).
Page 94 · File Path - shows the way to the application's location · Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 95: Anti-Spam
Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.
Page 96: Settings
9.7.1. Settings In the Anti-Spam basic settings dialog you can check/uncheck the Turn on Anti- Spam protection checkbox to allow/forbid the anti-spam scanning of e-mail communication. This option is on by default, and as always, it is recommended to keep this configuration unless you have a real reason to change it.
Page 97 Product Improvement Programme. If so, you allowed reporting of detected threats to AVG. The reporting is taken care of automatically. However, you may mark this check box to confirm you want to be asked before any detected spam gets reported to AVG to make sure the message should really be classified as spam.
Page 98 There are the following options to choose from: · A specific e-mail client - if you use one of the listed e-mail clients (MS Outlook, Outlook Express, The Bat!, Mozilla Thunderbird), simply select the respective option · Folder with EML files - if you use any other e-mail program, you should first save the messages to a specific folder (in .eml format), or make sure that you know the location of your e-mail client message folders.
Page 99 In this dialog, please select the folder with the messages you want to use for training. Press the Add folder button to locate the folder with the .eml files (saved e-mail messages). The selected folder will then be displayed in the dialog. In the Folders contain drop-down menu, set one of the two options - whether the selected folder contains wanted (HAM), or unsolicited (SPAM) messages.
Page 100 Note: In case of Microsoft Office Outlook, you will be prompted to select the MS Office Outlook profile first. In the Folders contain drop-down menu, set one of the two options - whether the selected folder contains wanted (HAM), or unsolicited (SPAM) messages. Please note that you will be able to filter the messages in the next step, so the folder does not have to contain only training e-mails.
Page 101: Performance
If you are sure that the selected folder contains only messages you want to use for training, select the All messages (no filtering) option. If you are unsure about the messages contained in the folder, and you want the wizard to ask you about every single message (so that you can determine whether to use it for training or not), select the Ask for each message option.
Page 102: Rbl
slider left or right to change the level of scanning performance ranging between Low memory / High performance modes. · Low memory - during the scanning process to identify spam, no rules will be used. Only training data will be used for identification. This mode is not recommended for common use, unless the computer hardware is really poor.
Page 103: Whitelist
In this dialog you can switch on/off the Query RBL servers function. The RBL (Realtime Blackhole List) server is a DNS server with an extensive database of known spam senders. When this feature is switched on, all e-mail messages will be verified against the RBL server database and marked as spam if identical to any of the...
Page 104 (spam). You can also compile a list of full domain names (e.g. avg.com), that you know do not generate spam messages. Once you have such a list of senders and/or domain names prepared, you can enter them by either of the following methods: by direct entry of each e-mail address or by importing the whole list of addresses at once.
Page 105: Blacklist
9.7.5. Blacklist The Blacklist item opens a dialog with a global list of blocked sender e-mail addresses and domain names whose messages will always be marked as spam. In the editing interface you can compile a list of senders that you expect to send you unwanted messages (spam).
Page 106: Advanced Settings
be in plain text format, and the content must contain only one item (address, domain name) per line. 9.7.6. Advanced Settings The Advanced Settings branch contains extensive setting options for the Anti- Spam component. These settings are intended for experienced users, typically network administrators who need to configure the antispam protection in full detail for the best protection of e-mail servers.
Page 107: Online Shield
9.8. Online Shield The Online Shield dialog allows you to activate/deactivate the entire Online Shield component via the Enable Online Shield option (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation: Web Protection ·...
Page 108 9.8.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options: · Enable Web protection - this option confirms that the Online Shield should perform scanning of the www pages content.
Page 109 additional measure that increases your computer security even more, however it can possibly block legal programs, and is therefore switched off by default. o Use heuristic analysis - (on by default): scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment).
Page 110 9.8.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ, MSN, and Yahoo - tick the respective item for each of them if you want the Online Shield to verify the on-line communication is...
Page 111: Link Scanner
9.9. Link Scanner LinkScanner settings dialog allows you to switch on/off the elementary features of the LinkScanner: · Enable Search-Shield - (on by default): advisory notifying icons on searches performed with Google, Yahoo!, WebHledani, Yandex, Baidu, Bing, AOL, AltaVista, EarthLink, Ask, Seznam, eBay, Twitter, Digg, or SlashDot having checked ahead the content of sites returned by the search engine.
Page 112: Scans
9.10. Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor: Whole Computer scan - standard predefined scan of the entire computer · Shell Extension Scan - specific scanning of a selected object directly from the ·...
Page 113 Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: · Automatically heal/remove infection (on by default) - if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus...
Page 114 providing a list of comma separated (having been saved, the commas change into semicolons) file extensions that should not be scanned; · Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and...
Page 115 AVG user interface. Also, you can define that the scan result should only be displayed in case an infection is detected during scanning.
Page 116 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! Note: For a description of specific parameters please consult the chapter Advanced Settings / Scans / Whole Computer scan.
Page 117: Schedules
9.10.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Whole Computer scan editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.
Page 118 Virus database update schedule · Program update schedule · Anti-Spam update schedule · 9.11.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs: On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises.
Page 119 (in full color with a flash light) informing a scheduled scan is running. Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan, and also change the priority of the currently running scan: A V G I nternet Sec urity 2 0 1 1 ©...
Page 120 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: A V G I nternet Sec urity 2 0 1 1 ©...
Page 121 · Automatically heal/remove infection (on by default): if a virus is identified during scanning it can be healed automatically if a cure is available. If the infected file cannot be healed automatically, the infected object will be moved to the Virus Vault.
Page 122 · Selected file types - you can specify that you want to scan only files that are possibly infectable (files that cannot get infected will not be scanned, for instance some plain text files, or some other non-executable files), including media files (video, audio files - if you leave this box unchecked, it will reduce the scanning time even more, because these files are often quite large and are not too likely to be infected by a virus).
Page 123 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
Page 124: Virus Database Update Schedule
9.11.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
Page 125: Program Update Schedule
Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 126 Once the scheduled update is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 127: Anti-Spam Update Schedule
9.11.4. Anti-Spam Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled Anti-Spam update temporarily, and switch it on again as the need arises. Basic Anti-Spam update scheduling is covered within the Update Manager component.
Page 128: E-Mail Scanner
Once the scheduled scan is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
Page 129 E-mail scanning In this section, you can set these basics for incoming and/or outgoing e-mail messages: · Check incoming e-mail (on by default) - mark to switch on/off the option of scanning of all e-mail messages delivered to your e-mail client ·...
Page 130 E-mail attachments reporting In this section, you can set additional reports about potentially dangerous or suspicious files. Please note that no warning dialog will be displayed, only a certification text will be added to the end of the e-mail message, and all such reports will be listed in the E-mail Scanner detection dialog:...
Page 131: Certification
No virus found in this message. Checked by AVG. Version: x.y.zz / Virus Database: xx.y.z - Release Date: 12/9/2010 If you decide to use certification of either incoming or outgoing e-mail messages,...
Page 132: Mail Filtering
9.12.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.
Page 133 In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: · POP3 Server Name - in this field you can specify the name of newly added servers (to add a POP3 server, click the right mouse button over the POP3 item of the left navigation menu).
Page 134 · Additional settings - specifies more detailed parameters: o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for POP3 communication. o Connection - in the drop-down menu, you can specify which kind of connection to use (regular/SSL/SSL default).
Page 135 · Type of login - defines the method for determining the mail server used for outgoing mail: o Automatic - login will be carried out automatically, according to your e- mail client settings o Fixed host - in this case, the program will always use the server specified here.
Page 136 In this dialog (opened via Servers / IMAP) you can set up a new E-mail Scanner server using the IMAP protocol for outgoing mail: · IMAP Server Name - in this field you can specify the name of newly added servers (to add a IMAP server, click the right mouse button over the IMAP item of the left navigation menu).
Page 137: Resident Shield
o Local port - specifies the port on which the communication from your mail application should be expected. You must then specify in your mail application this port as the port for IMAP communication. o Connection - in this drop-down menu, you can specify which kind of connection to use (regular/SSL/SSL default).
Page 138 · Scan files on close (off by default) - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed;...
Page 139: Advanced Settings
9.13.1. Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by specific extensions): Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.
Page 140: Excluded Items
9.13.2. Excluded items The Resident Shield - Excluded Items dialog offers the possibility of defining files and/or folders that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any items! The dialog provides the following control buttons: ·...
Page 141 are then considered safe, and during scanning are skipped. The settings dialog offers two options: · Caching enabled (on by default) - uncheck the box to switch off the Cache Server, and empty the cache memory. Please note that scanning might slow down, and overall performance of your computer decrease, as every single file in use will be scanned for viruses and spyware first.
Page 142: Anti-Rootkit
9.15. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog is also accessible directly from the Anti-Rootkit component's interface. Mark up the respective check-boxes to specify objects that should be scanned: ·...
Page 143: Update
By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.
Page 144 Additional update options · Build new system restore point during each program update - before each AVG program update launch, a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 145: Proxy
9.16.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet. According to the specified network rules you can then access the Internet either directly or via the proxy server; both possibilities can also be allowed at the same time.
Page 146 · Port – specify the number of the port that enables Internet access (by default, this number is set to 3128 but can be set differently – if you are not sure, contact your network administrator) The proxy server can also have configured specific rules for each user. If your proxy server is set up this way, check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server.
Page 147: Dial-Up
9.16.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).
Page 148: Url
9.16.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons: · Add – opens a dialog where you can specify a new URL to be added to the list ·...
Page 149: Manage
9.16.4. Manage The Manage dialog offers two options accessible via two buttons: · Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ·...
Page 150: Remote Administration
If you plan to connect the respective station to remote administration please specify the following parameters: · Server - server name (or server IP address) where the AVG Admin Server is installed · Port - provide the number of the port on which the AVG client communicates...
Page 151: Temporarily Disable Avg Protection
Resident Shield component first. If you do have to temporarily disable AVG, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.
Page 152: Product Improvement Programme
AVG product improvement, and to help us increase the overall Internet security level. Mark the Allow reporting option to enable reporting of detected threats to AVG. This helps us to collect up-to-date information on the latest threats from all participants worldwide, and in return we can improve protection for everyone.
Page 153 · Malicious websites are ones that deliberately install malicious software on your computer, and hacked sites do just the same, only these are legitimate websites that have been compromised into infecting visitors. To protect you from all of these different kinds of threats, AVG includes these specialized components: Anti-Virus to protect your computer from viruses, ·...
Page 154: Avg Security Toolbar
LinkScanner functions and to adjust its behavior. If you select to install the toolbar during the installation of AVG Internet Security 2011, it will be added into your web browser (Internet Explorer 6.0 or higher, and Mozilla Firefox 3.0 or higher) automatically. Other internet browsers are not supported at the moment.
Page 155: Firewall Settings
10. Firewall Settings Firewall configuration opens in a new window where in several dialogs can set up very advanced parameters of the component. However, the advanced configuration editing is only intended for experts and experienced users. 10.1. General The General information dialog is divided into two sections: Firewall status In the Firewall status section you can switch the Firewall...
Page 156: Security
Settings management In the Setting management section you can Export / Import Firewall configuration; i.e. export the defined Firewall rules and settings to the back-up files, or on the other hand to import the entire back up file. 10.2. Security In the Security settings dialog you can define general rules of Firewall's behavior regardless the selected profile: ·...
Page 157: Areas And Adapters Profiles
· All Users – other users not assigned into any specific group 10.3. Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks: ·...
Page 158: Ids
Use AVG heuristic for new networks detection - enables gathering information about a newly detected network with AVG´s own mechanism. o Use Microsoft heuristics for new networks detection - enables taking information about a newly detected network from the Windows service ( this option is only available on Windows Vista and higher).
Page 159: Logs
communication attempts over ports specified in the text field below. Individual ports or port ranges should be divided by commas. There is a predefined list of recommended ports should you wish to use this feature. o Currently blocked attackers - this section lists any communication attempts that are currently being blocked by the Firewall.
Page 160 · Traffic Logs - offers information about activity of all application that have tried to connect to the network. · Trusted Database Logs - Trusted database is AVG internal database collecting information on certified and trusted applications that can always be allowed to communicate online.
Page 161: Profiles
· Delete profile - deletes the selected profile from the list · Toggle Trusted Database - for the selected profile you can decide to use the Trusted Database information (Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online.)
Page 162: Profile Information
AVG searched the Trusted Database first, and if the application is listed, it will be considered safe and will be allowed to communicate over network.
Page 163 you will be invited to decide whether the application should be allowed to communicate over network) for the respective profile · Enable Virtual Machines Bridged networking - (off by default) tick this item to allow virtual machines in VMware to connect directly to the network ·...
Page 164: Defined Networks
10.6.2. Defined Networks The Defined networks dialog offers a list of all networks that your computer is connected to. The following information is provided on every detected network: · Networks - name list of all networks that the computer is connected to ·...
Page 165 Within this dialog, you can specify the Network name, provide the Network description and possibly assign the network as safe. The new network can be either defined manually in a standalone dialog opened via the Add IP button (alternatively Edit IP / Delete IP), within this dialog you can specify the network by providing its IP range or mask.
Page 166: Applications
10.6.3. Applications The Applications information dialog lists all installed applications that might need to communicate over network, and icons for the assigned action: - Allow communication for all networks · - Allow communication for networks defined as Safe only · - Block communication ·...
Page 167 Of course, you can also define rules for the new application immediately – in this dialog, press Add and fill in the application details. Apart from applications, the list also contains two special items: · Priority Application Rules (at the top of the list) are preferential, and are always applied prior to rules of any individual application.
Page 168 In this dialog, you can define settings for the respective application in detail: Page actions · Back to the list button will display the overview of all defined applications rules. · Delete this rule button will erase currently displayed application rule. Please note that this action cannot be reversed! Application basic information In this section, fill in the Name of the application, and optionally a Description (a...
Page 169: System Services
networks and adapters without limitations. - Allow for safe will only allow the application to communicate over · networks defined as Safe (trustworthy). - Block will forbid the communication automatically; the application will not · be allowed to connect to any network. - Ask will display a dialog enabling you to decide whether you want to ·...
Page 170 List of system services and protocols The chart consists of the following columns: · Log rule action - this box enables you to switch on recording each rule application in the Logs. · System service and protocols - this column shows a name of the respective system service.
Page 171 Warning: Please mind that detail rule settings are advanced, primarily intended for network administrators who need full control over Firewall configuration. If you are not familiar with types of communication protocols, network port numbers, IP address definitions etc., please do not modify these settings! If you really need to change the configuration, please consult the respective dialog help files for specific details.
Page 172: Avg Scanning
11. AVG Scanning Scanning is a crucial part of AVG Internet Security 2011 functionality. You can run on-demand tests or schedule them to run periodically at convenient times. 11.1. Scanning Interface The AVG scanning interface is accessible via the Computer scanner quick link.
Page 173: Predefined Scans
11.2. Predefined Scans One of the main features of AVG Internet Security 2011 is on-demand scanning. On- demand tests are designed to scan various parts of your computer whenever suspicion of possible virus infection arises. Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer.
Page 174 Scan configuration editing You have the option of editing the predefined default settings of the Whole computer scan. Press the Change scan settings link to get to the Change scan settings for Whole Computer scan dialog (accessible from the scanning interface via the Change scan settings link for the Whole computer scan).
Page 175 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed: o Automatically heal/remove infection (on by default) - if a virus is identified during scanning it can be healed automatically if a cure is available.
Page 176 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).
Page 177: Scan Specific Files Or Folders
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
Page 178 Scan configuration editing You have the option of editing the predefined default settings of the Scan of specific files or folders. Press the Change scan settings link to get to the Change scan settings for Scan of specific files or folders dialog. It is recommended to keep to the default settings unless you have a valid reason to change them! A V G I nternet Sec urity 2 0 1 1 ©...
Page 179 · Scanning parameters - in the list of scanning parameters you can switch on/ off specific parameters as needed: o Automatically heal/remove infection (on by default) - if a virus is identified during scanning it can be healed automatically if a cure is available.
Page 180 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).
Page 181: Anti-Rootkit Scan
Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders.
Page 182 Anti-Rootkit scan is always launched in the default settings, and editing of the scan parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit dialog. In the scanning interface, the following configuration is available but only while the scan is running: ·...
Page 183: Scanning In Windows Explorer
· Select the Scan with AVG option to have the file scanned with AVG 11.4. Command Line Scanning Within AVG Internet Security 2011 there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot.
Page 184: Cmd Scan Parameters
computer · avgscanx /parameter /parameter .. with multiple parameters these should be lined in a row and separated by a space and a slash character · if a parameters requires specific value to be provided (e.g. the /scan parameter that requires information on what are the selected areas of your computer that are to be scanned, and you have to provide an exact path to the selected section), the values are divided by semicolons, for instance: avgscanx /scan=C:\;D:\...
Page 185 · /ARC Scan archives · /CLEAN Clean automatically · /TRASH Move infected files to the Virus Vault · /QT Quick test · /MACROW Report macros · /PWDW Report password-protected files · /IGNLOCKED Ignore locked files · /REPORT Report to file /file name/ ·...
Page 186: Scan Scheduling
11.5. Scan Scheduling With AVG Internet Security 2011 you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
Page 187: Schedule Settings
Whole computer scan schedule pre- defined within the default settings can never be deleted. · Back - return to AVG scanning interface 11.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog (click the Add scan schedule button within the Schedule scans dialog).
Page 188 On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled test temporarily, and switch it on again as the need arises. Next, give a name to the scan you are about to create and schedule. Type the name into the text field by the Name item.
Page 189: How To Scan
· Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 190 even though it usually represents a security risk, some of these programs can be installed intentionally. We recommend to keep this feature activated as it increases your computer security. · Report enhanced set of Potentially Unwanted Programs (off by default): mark to detect extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later.
Page 191 o Computer shutdown options - decide whether the computer should be shut down automatically once the running scanning process is over. Having confirmed this option (Shutdown computer upon scan completion), a new option activates that allows the computer to shut down even if it is currently locked (Force shutdown if computer is locked).
Page 192 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 193: What To Scan
11.5.3. What to Scan On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. In case you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify folders to be scanned ( expand items by clicking the plus node until you find the folder you wish to scan).
Page 194 · Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
Page 195: Scan Results Overview
11.6. Scan Results Overview The Scan results overview dialog is accessible from the AVG scanning interface the Scan history button. The dialog provides a list of of all previously launched scans and information of their results: · Name - scan designation; it can either be the name of one of the...
Page 196: Scan Results Details
· Delete result - press it to remove the selected item from the scan results overview · Back - switches back to the default dialog of the AVG scanning interface 11.7. Scan Results Details If in the Scan Results Overview...
Page 197 the tab provides a warning message on the finding. Also, you will find here information on objects that could not be scanned (e.g. password protected archives). 11.7.1. Results Overview Tab On the Scan results tab you can find detailed statistics with information on: ·...
Page 198: Infections Tab
11.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
Page 199 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...
Page 200: Spyware Tab
11.7.3. Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware detected during scanning. The tab is divided into three sections providing the following information: · File - full path to the original location of the infected object ·...
Page 201 Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance); the...
Page 202: Warnings Tab
They can neither be positively labeled as dangerous but they are still worth your attention. AVG scan is able to detect files which may not be infected, but are suspicious. These files are reported either as Warning, or as Information.
Page 203 In some cases, viruses use names of standard system processes to make their presence less apparent in the system. · Locked file - The reported file is locked, thus cannot be scanned by AVG. This usually means that some file is constantly being used by the system (e.g.
Page 204: Virus Vault
AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
Page 205 case the object had a specific original name that is known (e.g. a name of an e-mail attachment that does not respond to the actual content of the attachment), it will be provided in this column. · Date of storage - date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface:...
Page 206: Avg Updates
Update manager component. Once you start the update, AVG will first verify whether there are new update files available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you can view the process progressing in its graphical representation as well as in an A V G I nternet Sec urity 2 0 1 1 ©...
Page 207 (update file size, received data, download speed, elapsed time, ...). Note: Before the AVG program update launch a system restore point is created. In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point.
Page 208: Event History
· Event date and time gives exact date and time the event occured · User states who initiated the event · Source gives the source component or other part of the AVG system that triggered the event A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 209 · Event description gives brief summary of what actually happened Control buttons · Empty list - deletes all entries in the list of events · Refresh list - updates all entries in the list of events A V G I nternet Sec urity 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 2 0 9...
Page 210: Faq And Technical Support
14. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the section of AVG website (http://www.avg.com/). If you do not succeed in finding help this way, contact the technical support department by email.

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Internet security 2011

AVG INTERNET SECURITY 2011 - REV 2011.06 User Manual

1 Introduction

2 AVG Installation Requirements

3 AVG Installation Options

4 AVG Installation Process

5 After Installation

6 AVG User Interface

7 AVG Components

8 AVG Security Toolbar

9 AVG Advanced Settings

10 Firewall Settings

11 AVG Scanning

12 AVG Updates

13 Event History

14 FAQ and Technical Support

Quick Links

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