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AVG 8.5 FILE SERVER EDITION - V 85.5 User Manual

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AVG 8.5 File Server Edition
User Manual
Document revision 85.5 (14.9.2009)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security,
Inc. Created 1991.
This product uses code from C-SaCzech library, Copyright (c) 1996-2001 Jaromir Dolecek (dolecek@ics.muni.cz).
This product uses compression library zlib, Copyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, Copyright (c) 1996-2002 Julian R. Seward.
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Summary of Contents for AVG AVG 8.5 FILE SERVER EDITION - V 85.5

  • Page 1 User Manual Document revision 85.5 (14.9.2009) Copyright AVG Technologies CZ, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security, Inc.

  • Page 2: Table Of Contents

    4.2 License Agreement ......................10 4.3 Checking System Status ......................10 4.4 Select Installation Type ......................11 4.5 Activate Your AVG License ......................12 4.6 Custom Installation - Destination Folder ......................13 4.7 Custom Installation - Component Selection ......................14 4.8 Custom Installation - E-mail Scanning...
  • Page 3 ......................40 8.6.1 Link Scanner Principles ......................40 8.6.2 Link Scanner Interface ......................40 8.6.3 AVG Search-Shield ......................40 8.6.4 AVG Active Surf-Shield ......................43 8.7 Web Shield ......................43 8.7.1 Web Shield Principles ......................43 8.7.2 Web Shield Interface ......................
  • Page 4 ........................56 9. AVG for SharePoint Portal Server ......................56 9.1 Program Maintenance ......................57 9.2 AVG for SPPS Configuration - SharePoint 2007 ......................59 9.3 AVG for SPPS Configuration - SharePoint 2003 ......................61 9.4 AVG for SPPS Edition Diagnostics ........................
  • Page 5 10.12.2 Dial-up ......................105 10.12.3 URL ......................105 10.12.4 Manage ......................112 10.13 Remote Administration ........................114 11. AVG Scanning ......................114 11.1 Scanning Interface ......................115 11.2 Predefined Scans ......................115 11.2.1 Scan Whole Computer ......................115 11.2.2 Scan Specific Files or Folders ......................

  • Page 6: Introduction

    This user manual provides comprehensive documentation for AVG 8.5 File Server. AVG 8.5 File Server is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC. As with all AVG products AVG 8.5 File Server has been completely re-designed, from the ground up,...

  • Page 7: Avg Installation Requirements

    2. AVG Installation Requirements 2.1. Operation Systems Supported AVG 8.5 File Server is intended to protect fileservers with the following operating systems:  Windows 2000 Server SP4 + Update Rollup 1  Windows Server 2003 (x86, x64) SP1  Windows Server 2008 (x86 and x64) (and possibly higher service packs for specific operating systems) 2.2.

  • Page 8: Avg Installation Options

    (www.avg.com). Before you start installing AVG, we strongly recommend that you visit the AVG website to check for a new installation file. This way you can be sure to install the latest available version of AVG 8.5 File Server. During the installation process you will be asked for your license/sales number. Please make sure you have it available before starting the installation.

  • Page 9: Avg Installation Process

    4. AVG Installation Process To install AVG on your computer, you need to get the latest installation file. You can use the installation file from the CD that is a part of your box edition but this file might be out-of-date. Therefore we recommended getting the latest installation file online.

  • Page 10: License Agreement

    Having confirmed the license agreement you will be redirected to the Checking System Status dialog. This dialog does not require any intervention; your system is being checked before the AVG installation can start. Please wait until the process has finished, then continue automatically to the following dialog.

  • Page 11: Activate Your Avg License

    AVG on-line. You must type in the number exactly as shown. If the digital form of the license number is available (in the email), it is recommended to use the copy and paste method to insert it.

  • Page 12: Custom Installation - Destination Folder

    The Destination folder dialog allows you to specify the location where AVG should be installed. By default, AVG will be installed to the program files folder located on drive C:. If you want to change this location, use the Browse button to display the...

  • Page 13: Custom Installation - Component Selection

     Additional Installed Languages - you can define which language(s) AVG should be installed in. Check the Additional installed languages item and then select the desired languages from the respective menu.  E-mail Scanner - E-mail scanning provided by AVG 8.5 File Server is only suitable...

  • Page 14: Custom Installation - E-Mail Scanning

    Continue by pressing the Next button. 4.8. Custom Installation - E-mail Scanning E-mail scanning provided by AVG 8.5 File Server is only suitable for protecting your e-mail client on the file server itself. As it is not normal practice to run an e-mail client on a file server, so by default the E-mail Scanner is not installed.

  • Page 15: Setup Summary

    4.12. Installation Complete The Installation Complete dialog is the last step of the AVG installation process. AVG is now installed on your computer and fully functional. The program is running in the background in fully automatic mode. After the installation,...
  • Page 16 Despite the fact the AVG configuration is accessible any time during AVG run, we deeply recommend to use this option and set up the basic configuration with the wizard's help.

  • Page 17: Avg First Run Wizard

    5. AVG First Run Wizard When you first install AVG on your computer, the AVG First Run Wizard pops up to help you with initial AVG 8.5 File Server settings. Though you can set all of the suggested parameters later on, it is recommended that you take the wizard’s tour to secure your computer’s protection simply and immediately.

  • Page 18: Avg Task Scheduling

    5.2. AVG Task Scheduling In the Schedule regular scans and updates dialog set up the interval for new update files accessibility check-up, and define time when the scheduled scan should be launched. It is recommended to keep the default values. Press the Next button to continue.

  • Page 19: Avg Configuration Finished

    The Update AVG protection dialog will automatically check and download the latest updates. Click on the Next button to download the latest update files and perform the update. 5.4. AVG Configuration Finished Now your AVG 8.5 File Server has been configured; press the Finish button to start working with AVG.

  • Page 20: After Installation

    Scanning. 6.4. Eicar Test To confirm that AVG 8.5 File Server has been installed correctly you can perform the EICAR test. The EICAR test is a standard and absolutely safe method used to test antivirus system functioning. It is safe to pass around, because it is not an actual virus, and does not include any fragments of viral code.

  • Page 21: Avg Default Configuration

    Resident Shield notice demonstrates that AVG is correctly installed on your computer. If AVG fails to identify the EICAR test file as a virus, you should check the program configuration again! 6.5. AVG Default Configuration The default configuration (i.e. how the application is set up right after installation) of AVG 8.5 File Server is set up by the software vendor so that all components and...

  • Page 22: Avg User Interface

    The main window is divided into several sections:  System Menu (top system line in the window) is the standard navigation that allows you to access all AVG components, services, and features - details >>  Security Status Info (upper section of the window) provides you with information on the current status of your AVG program - details >>...

  • Page 23: System Menu

    The System menu is the standard navigation used in all Windows applications. It is located horizontally in the very top part of the AVG 8.5 File Server main window. Use the system menu to access specific AVG components, feature, and services.

  • Page 24: History

    LinkScanner Web Shield components are not a part of standard AVG File Server installation, so they won't be available to you (and therefore won't be displayed here), unless you have previously selected them in the Custom Installation - Component Selection...

  • Page 25: Help

    - connects to the registration website at www.avg.com. Please  fill in your registration data; only customers who register their AVG product can receive free technical support.  About AVG - opens the Information dialog with five tabs providing data on...

  • Page 26: Security Status Info

    AVG Technologies CZ. 7.2. Security Status Info The Security Status Info section is located in the upper part of the AVG main window. Within this section you will always find information on the current security status of your AVG 8.5 File Server.

  • Page 27: Quick Links

    Interface) allow you to immediately access the most important and most frequently used AVG features:  Overview - use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components - see chapter Components Overview >>...
  • Page 28 LinkScanner Web Shield components are not a part of standard AVG File Server installation, so they won't be available to you (and therefore won't be displayed in this dialog), unless you have previously selected them in the Custom Installation - Component Selection...

  • Page 29: Statistics

    7.6. System Tray Icon System Tray Icon (on your Windows taskbar) indicates the current status of your AVG 8.5 File Server. It is visible at all times on your system tray, no matter whether your AVG main window is opened or closed.

  • Page 30: Avg Components

     Generic detection - detection of instructions characteristic of the given virus/group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. We call such threats Potentially Unwanted Programs (various kinds of spyware, adware etc.).

  • Page 31: Anti-Virus Interface

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 32: Anti-Spyware

    There is also the potential risk that malware has been transmitted to your computer prior to AVG installation, or that you have neglected to keep your AVG 8.5 File Server up-to-date with the latest database and program updates.

  • Page 33: Anti-Rootkit

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 34: Anti-Rootkit Interface

    8.3.2. Anti-Rootkit Interface The Anti-Rootkit user interface provides a brief description of the component's functionality, informs on the component's current status (Anti-Rootkit component is active.) and also brings information on the last time the Anti-Rootkit test was launched. In the bottom part of the dialog you can find the Anti-Rootkit settings section where you can set up some elementary functions of the rootkit presence scanning.

  • Page 35: E-Mail Scanner

    AVG user interface (components overview) 8.4. E-mail Scanner WARNING: This component is not a part of standard AVG File Server installation, so it won't be available to you, unless you have previously selected it in the Custom Installation - Component Selection...

  • Page 36: E-Mail Scanner Interface

    8.4.2. E-mail Scanner Interface In the E-mail Scanner component's dialog you can find a brief text describing the component's functionality, information on its current status (E-mail Scanner is active. ), and the following statistics:  Total e-mails scanned - how many e-mail messages were scanned since the E-mail Scanner was last launched (if needed, this value can be reset;...
  • Page 37 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 38: E-Mail Scanner Detection

    8.4.3. E-mail Scanner Detection In the E-mail Scanner detection dialog (accessible via system menu option History / E-mail Scanner detection) you will be able to see a list of all findings detected by the E-mail Scanner component. For each detected object the following information is provided: ...

  • Page 39: License

     License type - specifies the product edition defined by your license number.  License expires - this date determines the period of validity of your license. If you want to go on using AVG after this date you have to renew your license. license renewal can be performed online on the AVG website.

  • Page 40: Link Scanner

     Re-activate - opens the Activate AVG dialog with the data you have entered in the Activate your AVG license dialog of the installation process. Within this dialog you can enter your license number to either replace the sales number (the number you have installed AVG with), or to replace the old license number (e.g.

  • Page 41: Link Scanner Interface

    The browsers supported are Internet Explorer and Firefox.  Enable AVG Active Surf-Shield - (on by default): active (real-time) protection against exploitive sites as they are accessed. Known malicious site connections and their exploitive content is blocked as they are accessed by the user via a web browser (or any other application that uses HTTP).

  • Page 42: Avg Search-Shield

    8.6.3. AVG Search-Shield When searching Internet with the AVG Search-Shield on, all search results returned from the most popular search engines like Yahoo!, Google, MSN, etc. are evaluated for dangerous or suspicious links. By checking these links and marking the bad links,...

  • Page 43: Web Shield

    8.7. Web Shield WARNING: This component is not a part of standard AVG File Server installation, so it won't be available to you, unless you have previously selected it in the...
  • Page 44 Basic component configuration First of all, you have the option to immediately switch on/off the Web Shield by checking the Enable Web Shield item. This option is enabled by default, and the Web Shield component is active. However, if you do not have a good reason to change this settings, we recommend to keep the component active.
  • Page 45 adware) included in the www page to be displayed  Use heuristic analysis - scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment - see chapter Anti-Virus Principles)

  • Page 46: Web Shield Detection

    Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 47: Resident Shield

    findings). 8.8. Resident Shield 8.8.1. Resident Shield Principles The Resident Shield scans files as they are copied, opened or saved. When the Resident Shield discovers a virus in a file that is accessed, it stops the operation currently being performed and does not allow the virus to activate itself. The Resident Shield, loaded in the memory of your computer during system startup, also provides vital protection for the system areas of your computer.
  • Page 48 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 49: Resident Shield Detection

    The dialog provides information on the threat detected, and it invites you to decide what action should be taken now:  Heal - if a cure is available, AVG will heal the infected file automatically; this option is the recommended action to be taken ...
  • Page 50 (Export list to file) and delete all entries on detected objects (Empty list). The Refresh list button will update the list of finding detected by Resident Shield. The Back button switches you back to the default AVG user interface (components overview).

  • Page 51: Update Manager

    For this reason, software vendors are continually issuing updates and security patches, to fix any security holes that are discovered. It is crucial to update your AVG regularly! The Update Manager helps you to control regular updating. Within this component you can schedule automatic downloads of update files either from the Internet, or the local network.
  • Page 52 Please note: The software vendor has set up all AVG components to give optimum performance. Unless you have a real reason to do so, do not change the AVG configuration. Any changes to settings should only be performed by an experienced user.

  • Page 53: Avg Security Toolbar

    6.0 or greater) and Mozilla Firefox (version 1.5 or greater). Note: AVG Security Toolbar is not intended for server platforms! Once installed the AVG Security Toolbar will by default be located just under your browsers address bar: The AVG Security Toolbar consists of the following: ...
  • Page 54  Advanced - on this tab you can edit the AVG Security Toolbar protection features. By default, both the AVG Search-Shield AVG Active Surf-Shield features are enabled. o Update - checks for new updates for your AVG Security Toolbar o Help - provides options to open the help file, contact...
  • Page 55 AVG Search-Shield protection.  AVG Active Surf-Shield button - on/off button controls the status of the AVG Active Surf-Shield protection  AVG Search-Shield button - on/off button controls the status of the...

  • Page 56: Avg For Sharepoint Portal Server

    9. AVG for SharePoint Portal Server This chapter deals with AVG maintenance on MS SharePoint Portal Server that can be considered a special type of a file server. 9.1. Program Maintenance AVG 8.5 for SharePoint Portal Server uses the Microsoft SP VSAPI 1.4 virus-scanning interface for the protection of your server against possible virus infection.

  • Page 57: Avg For Spps Configuration - Sharepoint 2007

    9.2. AVG for SPPS Configuration - SharePoint 2007 In the SharePoint 3.0 Central Administration interface you can easily configure the performance parameters and actions of the AVG 8.5 for SharePoint Portal Server scanner. Choose the Operations option in the Central Administration section.
  • Page 58 You can configure various AVG 8.5 for SharePoint Portal Server anti-virus scanning actions and performance features here:  Scan documents on upload – enable/disable the scanning of documents being uploaded  Scan documents on download – enable/disable the scanning of documents being downloaded ...

  • Page 59: Avg For Spps Configuration - Sharepoint 2003

    9.3. AVG for SPPS Configuration - SharePoint 2003 In the SharePoint Portal Server Central Administration interface you can easily configure the performance parameters and actions of the AVG 8.5 for SharePoint Portal Server scanner. Choose the Antivirus Actions Configuration option in the...
  • Page 60 You can configure various AVG 8.5 for SharePoint Portal Server anti-virus scanning actions and performance features here:  Scan documents on upload – enable/disable the scanning of documents being uploaded  Scan documents on download – enable/disable the scanning of documents being downloaded ...

  • Page 61: Avg For Spps Edition Diagnostics

    9.4. AVG for SPPS Edition Diagnostics The diagnostics messages of AVG 8.5 for SharePoint Portal Server can be viewed after choosing the Diagnostics Settings Configuration in the SharePoint Central Administration’s Component Configuration section:...
  • Page 62 Press the View log button to view the log file of AVG 8.5 for SharePoint Portal Server.

  • Page 63: Avg Advanced Settings

    10. AVG Advanced Settings The advanced configuration dialog of AVG 8.5 File Server opens in a new window named Advanced AVG Settings. The window is divided into two sections: the left part offers a tree-arranged navigation to the program configuration options. Select the component you want to change the configuration of (or its specific part) to open the editing dialog in the right-hand section of the window.

  • Page 64: Appearance

    10.1. Appearance The first item of the navigation tree, Appearance, refers to the general settings of AVG user interface and a few elementary options of the application's behavior: Language selection In the Language selection section you can chose your desired language from the drop-down menu;...
  • Page 65 Apply button (right-hand bottom corner)  Press the OK button to close the Advanced AVG Settings editing dialog  Close the AVG user interface via the system menu item option File/Exit  Re-open the AVG user interface by one of these options: double-click the...

  • Page 66: Ignore Faulty Conditions

    When reporting a component's fault status, this option equals to the informative function of the system tray icon (color changing) reporting a problem in any AVG component. o Display E-mail Scanner related tray notifications - decide whether information upon scanning of all incoming and outgoing e-mail messages should be displayed.
  • Page 67 - while all parts of AVG are working properly, the icon is  displayed in four colors; however, if an error occurs, the icons switches to grey color with a red exclamation mark, ...

  • Page 68: Virus Vault

    10.3. Virus Vault The Virus Vault maintenance dialog allows you to define several parameters regarding the administration of objects stored in the Virus Vault:  Limit Virus vault size - use the slider to set up the maximum size of the Virus Vault.

  • Page 69: Pup Exceptions

    10.4. PUP Exceptions AVG is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system. In some cases the user may wish to keep certain unwanted programs on the computer, (programs that were installed on purpose).
  • Page 70 Checksum - displays the unique 'signature' of the chosen file. This checksum is an automatically generated string of characters, which allows AVG to unequivocally distinguish the chosen file from other files. The checksum is generated and displayed after successful addition of the file.

  • Page 71: Web Shield

    10.5. Web Shield The Web Protection dialog allows you to activate/deactivate the entire Web Shield component (activated by default). For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation. In the bottom section of the dialog, select in which way you wish to be informed about possible detected threat: via standard pop-up dialog, via tray balloon notification, or via tray icon signalization.

  • Page 72: Web Protection

    10.5.1. Web Protection In the Web Protection dialog you can edit the component's configuration regarding the scan of the website content. The editing interface allows you to configure the following elementary options:  Web protection - this option confirms that the Web Shield should perform scanning of the www pages content.
  • Page 73 o Use heuristic analysis - scan the content of the page to be displayed using the heuristic analysis method (dynamic emulation of the scanned object’s instructions in a virtual computer environment). o Ports to be scanned - this field lists the standard http communication port numbers.

  • Page 74: Instant Messaging

    10.5.2. Instant Messaging In the Instant Messaging Shield dialog you can edit the Web Shield components settings referring to instant messaging scanning. Currently the following three instant messaging programs are supported: ICQ and MSN - tick the respective item for each of them if you want the Web Shield to verify the on-line communication is virus free.

  • Page 75: Link Scanner

    Known malicious site connections and their exploitive content is blocked as they are accessed by the user via a web browser (or any other application that uses HTTP).  Enable reporting to AVG of exploited websites - (on by default): mark...

  • Page 76: Scans

    this item to allow back reporting of exploits and bad sites found by users either via Safe Surf or Safe Search to feed the database collecting information on malicious activity on the web. 10.7. Scans The advanced scan settings is divided into three categories referring to specific scan types as defined by the software vendor: Scan Whole Computer - standard predefined scan of the entire computer...

  • Page 77: Scan Whole Computer

    10.7.1. Scan Whole Computer The Scan whole computer option allows you to edit parameters of one of the scans predefined by the software vendor, Scan of the whole computer: Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on/off: ...
  • Page 78  Report Potentially Unwanted Programs and Spyware threats - this parameter controls the Anti-Virus functionality that allows detection of potentially unwanted programs (executable files that can run as spyware or adware) and these can then be blocked, or removed;  Scan for Tracking Cookies - this parameter of the Anti-Spyware component defines that cookies should be detected;...

  • Page 79: Shell Extension Scan

    Set additional scan reports ... Click the Set additional scan reports ... link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported: 10.7.2. Shell Extension Scan Similar to the previous Scan whole computer item, this item named Shell...

  • Page 80: Scan Specific Files Or Folders

    The list of parameters is identical to those available for the Scan of the whole computer . However, the default settings differ: with the Scan of the Whole Computer most parameters are selected while for the Shell extension scan ( Scanning in Windows Explorer) only the relevant parameters are switched on.
  • Page 81 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders! If you tick the Scan for rootkits option within this configuration dialog, only a quick rootkit test will be performed, i.e.

  • Page 82: Removable Device Scan

    10.7.4. Removable Device Scan The editing interface for Removable device scan is also very similar to the Scan Whole Computer editing dialog: The Removable device scan is launched automatically once you attach any removable device to your computer. By default, this scanning is switched off. However, it is crucial to scan removable devices for potential threats since these are a major source of infection.

  • Page 83: Schedules

    10.8. Schedules In the Schedules section you can edit the default settings of: Whole computer scan schedule  Virus database update schedule  Program update schedule  10.8.1. Scheduled Scan Parameters of the scheduled scan can be edited (or a new schedule set up) on three tabs:...
  • Page 84 (in full color with a white arrow - see picture above) informing a scheduled scan is running. Right-click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan:...
  • Page 85 On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep the predefined configuration: ...
  • Page 86 to decide what to do with the detected infection. The recommended action is to remove the infected file to the Virus Vault.  Report Potentially Unwanted Programs and Spyware threats - ( switched on, by default): this parameter controls the Anti-Virus functionality that allows...
  • Page 87 called Scan reports where you can tick several items to define what scan findings should be reported: Click the Additional scan settings ... to open a new Computer shutdown options dialog where you can decide whether the computer should be shut down automatically once the running scanning process is over.
  • Page 88 On the What to scan tab you can define whether you want to schedule scanning of the whole computer scanning of specific files or folders. If you select scanning of specific files or folders, in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned.
  • Page 89 10.8.2. Virus Database Update Schedule On the Schedule settings tab you can first check/uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily, and switch it on again as the need arises. The basic virus database update scheduling is covered within the Update Manager component.
  • Page 90 Once the scheduled scan is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...
  • Page 91 Once the scheduled scan is launched in the time you have specified, you will be informed on this fact via a pop-up window opened over the AVG system tray icon provided that you have kept the default configuration of the the...

  • Page 92: E-Mail Scanner

    (e-mail virus-free certification is not supported in HTML/RTF format). Additionally you can choose if you want AVG to modify the subject for messages that contain potential viruses. Tick the Modify subject of virus infected messages checkbox and change the text respectively (default value is ***VIRUS***).

  • Page 93: Certification

    archives).  E-mail attachments reporting - specify whether you wish to be notified via e-mail about password protected archives, password protected documents, macro containing files and/or files with hidden extension detected as an attachment of the scanned e-mail message. If such a message is identified during scanning, define whether the detected infectious object should be moved to the Virus...

  • Page 94: Mail Filtering

    10.9.2. Mail Filtering The Attachment filter dialog allows you to set up parameters for e-mail messages attachment scanning. By default, the Remove attachments option is switched off. If you decide to activate it, all e-mail message attachments detected as infectious or potentially dangerous will be removed automatically.

  • Page 95: Logs And Results

    10.9.3. Logs and Results The dialog opened via the Logs and Results navigation item allows you to specify parameters for e-mail scanning results maintenance. The dialog is divided into several sections:  Logs Maintenance - define whether you want to log e-mail scanning information daily, weekly, monthly, ...

  • Page 96: Servers

    10.9.4. Servers In the Servers section you can edit parameters of the E-mail Scanner component servers, or set up a new server fusing the Add new server button. In this dialog (opened via Servers / POP3) you can set up a new E-mail Scanner server using the POP3 protocol for incoming mail: ...
  • Page 97 e-mail client settings. o USER/COMPUTER - the simplest and the most frequently used method for determining the destination mail server is the proxy method. To use this method, specify the name or address (or also the port) as part of the login user name for the given mail server, separating them with the / character.
  • Page 98 In this dialog (opened via Servers / SMTP) you can set up a new E-mail Scanner server using the SMTP protocol for outgoing mail:  SMTP Server Name - type in the name of the server or keep the AutoSMTP default name ...
  • Page 99 an IP address (for example, 123.45.67.89) for a name. If the mail server uses a non-standard port, you can type this port behind the server name using a colon as the delimiter (for example, smtp.acme.com:8200). The standard port for SMTP communication is 25. ...

  • Page 100: Resident Shield

    10.10. Resident Shield Resident Shield component performs live protection of files and folders against viruses, spyware and other malware. In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking/unchecking the Enable Resident Shield item (this option is switched on by default).
  • Page 101  Scan on process closing - on-close scanning ensures that AVG scans active objects (e.g. applications, documents …) when they are being opened, and also when they are being closed; this feature helps you protect your computer against some types of sophisticated virus ...

  • Page 102: Advanced Settings

    10.10.1. Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned (by specific extensions): Decide whether you want all files to be scanned or just infectable files - if so, you can further specify a list of extensions defining files that should be excluded from scanning, and also a list of file extensions defining files that must be scanned under all circumstances.

  • Page 103: Exceptions

    10.10.2. Exceptions The Resident Shield - Directory Excludes dialog offers the possibility of defining folders that should be excluded from the Resident Shield scanning. If this is not essential, we strongly recommend not excluding any directories! If you decide to exclude a folder from Resident Shield scanning, the new settings will only take...
  • Page 104  Edit list – allows you to edit the list of folders  Remove path – allows you to delete the path to a selected folder from the list 10.11. Anti-Rootkit In this dialog you can edit the Anti-Rootkit component's configuration: Editing of all functions of the Anti-Rootkit component as provided within this dialog...

  • Page 105: Update

     Scan DLL libraries  Scan drivers Further you can pick the rootkit scanning mode:  Quick rootkit scan - scans only the system folder (typically c:\Windows)  Full rootkit scan - scans all accessible disks except for A: and B: 10.12.
  • Page 106 By default, the immediate update option is selected since this way AVG can secure the maximum safety level. Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly, at least daily.

  • Page 107: Proxy

     Check computer time - mark this option to declare you wish to have notification displayed in case the computer time differs from the correct time more than specified number of hours. 10.12.1. Proxy The proxy server is a stand-alone server or a service running on a PC that guarantees safer connection to the Internet.
  • Page 108 settings If you select any option using proxy server, you will have to specify some further data. The server settings can be configured either manually or automatically. Manual configuration If you select manual configuration (check the Manual option to activate the respective dialog section) you have to specify the following items: ...

  • Page 109: Dial-Up

    10.12.2. Dial-up All parameters optionally defined in the Update settings - Dial-Up connection dialog refer to the dial-up connection to the Internet. The dialog's fields are inactive until you check the Use dial-up connections option that activates the fields. Specify whether you want to connect to the Internet automatically (Automatically open this connection) or you wish to confirm the connection manually every time ( Ask before connection).

  • Page 110: Url

    10.12.3. URL The URL dialog offers a list of Internet addresses from which the update files can be downloaded. The list and its items can be modified using the following control buttons:  Add – opens a dialog where you can specify a new URL to be added to the list ...

  • Page 111: Manage

     Move Down - moves the selected URL one position down in the list 10.12.4. Manage The Manage dialog offers two options accessible via two buttons:  Delete temporary update files - press this button to delete all redundant update files from your hard disk (by default, these files are being saved for 30 days) ...

  • Page 112: Remote Administration

    If you plan to connect the respective station to remote administration please specify the following parameters:  Server - server name (or server IP address) where the AVG Admin Server is installed  Port - provide the number of the port on which the AVG client communicates...
  • Page 113  Password - ... and your password  Port for incoming messages - number of the port on which the AVG client accepts incoming messages from the AVG Admin Server The Test connection button helps you to verify that all above stated data are valid and can be used to successfully connect to DataCenter.

  • Page 114: Avg Scanning

    11. AVG Scanning Scanning is a crucial part of AVG 8.5 File Server functionality. You can run on- demand tests or schedule them to run periodically at convenient times. 11.1. Scanning Interface The AVG scanning interface is accessible via the Computer Scanner quick link.

  • Page 115: Predefined Scans

    Anyway, it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer. In the AVG 8.5 File Server you will find two types of scanning predefined by the software vendor: 11.2.1.
  • Page 116 Scan configuration editing You have the option of editing the predefined default settings of the Scan of the whole computer. Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog. It is recommended to keep to the default settings unless you have a valid reason to change them!
  • Page 117  Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed. By default, most of the parameters are switched on and these will be used automatically during scanning.  Scan process priority - you can use the slider to change the scanning process priority.

  • Page 118: Scan Specific Files Or Folders

    Warning: These scan settings are identical to the parameters of a newly defined scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan. Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer.
  • Page 119 The Scan of specific files or folders can be launched directly from the scanning interface by clicking on the scan's icon. A new dialog called Select specific files or folders for scanning opens. In the tree structure of your computer select those folders you want to have scanned.
  • Page 120  Scanning parameters - in the list of scanning parameters you can switch on/off specific parameters as needed (for detailed description of this settings please consult chapter AVG Advanced Settings / Scans / Scan Specific Files or Folders).  Scan process priority - you can use the slider to change the scanning process priority.

  • Page 121: Scanning In Windows Explorer

    Besides the pre-defined scans launched for the entire computer or its selected areas, AVG also offers the option of quick scanning of a specific object directly in the Windows Explorer environment. If you want to open an unknown file and you cannot be sure of its content, you may want to have it checked on demand.

  • Page 122: Command Line Scanning

     Select the Scan with AVG option to have the file scanned with AVG 11.4. Command Line Scanning Within AVG 8.5 File Server there is the option of running the scan from the command line. You can use this option for instance on servers, or when creating a batch script to be launched automatically after the computer boot.
  • Page 123  /COMP Scan whole computer  /HEUR Use heuristic analyse  /EXCLUDE Exclude path or files from scan  /@ Command file /file name/  /EXT Scan these extensions /for example EXT=EXE,DLL/  /NOEXT Do not scan these extensions /for example NOEXT=JPG/ ...

  • Page 124: Scan Scheduling

    Ctrl+Pause. 11.5. Scan Scheduling With AVG 8.5 File Server you can run scanning on demand (for instance when you suspect an infection has been dragged to your computer) or based on a scheduled plan. It is highly recommended to run the scans based on a schedule: this way you can make sure your computer is protected from any possibility of getting infected, and you will not have to worry about if and when to launch the scan.
  • Page 125 section called Schedule scans: Control buttons for the scan scheduling Within the editing section you can find the following control buttons:  Add scan schedule - the button opens the Settings for scheduled scan dialog, Schedule settings tab. In this dialog you can specify the parameters of the newly defined test.

  • Page 126: Schedule Settings

    11.5.1. Schedule Settings If you wish to schedule a new test and its regular launch, enter the Settings for scheduled test dialog. The dialog is divided into three tabs: Schedule settings - see picture below (the default tab that you will be automatically redirected to), to scan What to scan.
  • Page 127  Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 128: How To Scan

    11.5.2. How to Scan On the How to scan tab you will find a list of scanning parameters that can be optionally switched on/off. By default, most parameters are switched on and the functionality will be applied during scanning. Unless you have a valid reason to change these settings we recommend to keep to the pre-defined configuration: ...
  • Page 129  Scan inside archives - (switched on, by default): this parameters defines that the scanning should check all files even if these are packed inside some type of archive, e.g. ZIP, RAR, ...  Use Heuristics - (switched on, by default): heuristic analysis (dynamic emulation of the scanned object’s instructions in a virtual computer environment) will be one of the methods used for virus detection during scanning;...

  • Page 130: What To Scan

     Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.

  • Page 131: Scan Results Overview

     Save - saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog. Therefore if you wish to configure the test parameters on all tabs, press the button to save them only after you have specified all your requirements.
  • Page 132  Delete result - this button is only active if a specific scan is selected in the above overview; press it to remove the selected item from the scan results overview  Back - switches back to the default dialog of the AVG scanning interface...

  • Page 133: Scan Results Details

    11.7. Scan Results Details If in the Scan Results Overview dialog a specific scan is selected, you can then click the View details button to switch to the Scan Results dialog providing detailed data on the course and result of the selected scan. The dialog is further divided into several tabs: Results Overview - this tab is displayed at all times and provides statistical...

  • Page 134: Results Overview Tab

    11.7.1. Results Overview Tab On the Scan results tab you can find detailed statistics with information on:  detected virus infections spyware  removed virus infections spyware  the number of virus infections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch, on the total number of scanned objects, on the scanning duration and the number of errors that have occurred during scanning.

  • Page 135: Infections Tab

    11.7.2. Infections Tab The Infections tab is only displayed in the Scan results dialog if a virus infection was detected during scanning. The tab is divided into three sections providing the following information:  File - full path to the original location of the infected object ...
  • Page 136 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 137: Spyware Tab

     Remove selected infections - use the button to move the selected finding to the Virus Vault  Remove all unhealed infections - this button deletes all findings that cannot be healed or moved to the Virus Vault  Close results - terminates the detailed information overview and returns to Scan results overview dialog 11.7.3.
  • Page 138 PUP exceptions (configured in the Exceptions dialog of the advanced settings) o Locked file - not tested - the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object - the object was detected as potentially dangerous but not infected (it can contain macros, for instance);...

  • Page 139: Warnings Tab

    In this dialog you can find information on the location of the detected infectious object (Property name). Using the Previous / Next buttons you can view information on specific findings. Use the Close button to leave this dialog.  Remove selected infections - use the button to move the selected finding to the Virus Vault ...

  • Page 140: Information Tab

    AVG tests. Once an infected object is detected during scanning, and AVG is not able to heal it automatically, you are asked to decide what is to be done with the suspect object. The recommended solution is to move the object to the Virus Vault for further treatment.
  • Page 141  Delete - removes the infected file from the Virus Vault completely  Send to analysis - sends the suspected file for deep analysis to the AVG virus labs  Empty Vault - text...

  • Page 142: Avg Updates

    Update manager component. Once you start the update, AVG will first verify whether there are new update files available. If so, AVG starts their downloading and launches the update process itself. During the update process you will get redirected to the Update interface where you...

  • Page 143: Event History

    History/Event History Log item. Within this dialog you can find a summary of important events that occurred during AVG 8.5 File Server operation. Event History records the following types of events:  Information about updates of the AVG application ...

  • Page 144: Avg Diagnostics

    In the newly opened AVG Diagnostics dialog window type in your e-mail address into the respective text field.This e-mail address is to be used for possible future communication between you and the technical support team. Also, please try your best to describe the problem you encounter with your AVG 8.5...
  • Page 145  Remove file - removes the selected file from the list List of attached files  Exit - this button will close the AVG Diagnostics dialog without saving any data entered (your e-mail address, and your problem description).

  • Page 146: Faq And Technical Support

    15. FAQ and Technical Support Should you have any problems with your AVG, either business or technical, please refer to the FAQ section of the AVG website at www.avg.com. If you do not succeed in finding help this way, contact the technical support department by email.

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