IBM 72335LU - System x3850 M2 Installation Manual page 55

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
162 Device configuration error.
163 Real-time clock error.
289 A DIMM has been disabled
by the user or by the system.
00019xxx Microprocessor x is not
functioning or failed the
built-in self-test; check VRM
and processor LEDs.
00180xxx A PCI adapter has requested
memory resources that are
not available.
Action
1. Run the Configuration/Setup Utility program, select Load
Default Settings, and save the settings.
2. Reseat the following components:
a. Battery
b. Failing device
c. I/O board shuttle assembly
3. Remove the battery for 5 minutes; then, reinstall the battery
and restart the server.
4. Replace the components listed in step 2 one at a time, in the
order shown, restarting the server each time.
1. Run the Configuration/Setup Utility program, select Load
Default Settings, make sure the date and time are correct,
and save the settings.
2. Reseat the following components:
a. Battery
b. I/O board shuttle assembly
3. Replace the components listed in step 2 one at a time, in the
order shown, restarting the server each time.
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable the DIMM.
2. Make sure that the DIMM is installed correctly.
3. Reseat the DIMM.
4. Replace the DIMM.
1. Reseat the following components:
a. Microprocessor board
b. Microprocessor x
2. Replace the following components one at a time, in the order
shown, restarting the server each time.
a. (Trained service technician only) Microprocessor x
b. (Trained service technician only) Microprocessor board
1. Change the order of the adapters in the PCI Express slots.
Make sure that the boot device is positioned early in the scan
order.
2. Make sure that the settings for the PCI adapter and all other
adapters in the Configuration/Setup Utility program are correct.
If the memory resource settings are not correct, change them.
3. If all memory resources are being used, remove an adapter to
make memory available to the PCI adapter. Disabling the
BIOS on the adapter might correct the error. See the
documentation that comes with the adapter.
Chapter 6. Solving problems
43