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Using CD-ROM Discs
YOUR TASK:
Learn how to handle, load, and care for your discs.
YOUR OBJECTIVE:
Protect your discs. Insert and eject discs properly so
your drive operates without interruption.
YOUR METHOD:
Practice loading discs into trays.
Tray Loading and Operating
1) While the drive is powered up, push the Eject button. The tray drawer will
slide out in 2--3 seconds.
2) Press the Eject button again and the tray will slide shut within 2--3 seconds.
Note: We recommend you use the Eject button to close the tray in a smooth
and secure manner. Closing the tray by pressing the front of the drawer by
hand is not recommended.
Cleaning the Disc
If the disc is merely dusty, you may use a commercially available dust removal spray
such as Dust-Off or Vari-Air to blow dust particles off the disc.
After removing the dust particles, you may wipe the disc using a clean, soft cotton
cloth. Use a straight-line motion, wiping
in a circular motion.
---- CHAPTER 10 ----
and Trays
from the center out. Do not wipe the disc
12/20PLEX OPERATION MANUAL
41
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Summary of Contents for Plextor 12-20C
- Page 1 ---- CHAPTER 10 ---- Using CD-ROM Discs and Trays YOUR TASK: Learn how to handle, load, and care for your discs. YOUR OBJECTIVE: Protect your discs. Insert and eject discs properly so your drive operates without interruption. YOUR METHOD: Practice loading discs into trays. Tray Loading and Operating 1) While the drive is powered up, push the Eject button.
- Page 2 CHAPTER 10 ---- Using CD-ROM Discs and Trays 2) Lay the bare CD into the depression in the tray, label side up. If the drive is mounted in the horizontal position and the CD lays flat in the drive, you do not need to use the clips in the tray.
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Page 3: How To Play Audio Cds On Your Drive
While in audio CD play mode, you can read a CD-ROM data disc by simply removing the audio CD and inserting a data CD into your CD-ROM drive. 2) For PC users, audio utilities are provided with Plextor Manager and Plextor Manager 96. For installation and operating instructions, refer to the separate Plextor Manager software manual. - Page 4 CHAPTER 11 ---- How to Play Audio CDs on Your Drive PLEASE The volume control wheel on the front panel of your drive adjusts only NOTE: the sound level of the headphone jack. It has no impact on the volume level of the rear panel audio outputs.
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Page 5: Troubleshooting
Attempt to prevent problems before they occur. Quickly fix, on your own, many simple problems rather than wait for assistance from a Plextor representative. YOUR METHOD: Read this entire section. Many of the problems discussed happen only rarely. Many may seem as if they do not pertain to you. -
Page 6: Technical Support
If you still cannot solve your problem after reviewing the relevant sections of this chapter, please contact Plextor’s Technical Support Department. See Chapter 13 for information on how to prepare for, and then make contact with, Plextor’s technical support staff. -
Page 7: Pc Compatibles: Initial Installation
CHAPTER 12 ---- Troubleshooting 12.1 PC Compatibles: Initial Installation Symptoms Additional Symptom No sound when running a No sound when playing an audio CD CD-ROM program Possible Causes and Solutions Application Does Not Use CD-Audio There are two types of audio you may encounter when using CD-ROMs: 1) Sound Card Audio: This comes from data (e.g., .WAV or .MID files) that is transferred from your CD-ROM disc via the SCSI host adapter into your computer, and is translated... - Page 8 See page 34 to ensure you have properly installed this audio cable. If you have a soundboard and CD-ROM drive, but lack an audio cable, contact one of the companies listed on page 61, or Plextor’s Technical Support Department, for information on where a cable can be purchased.
- Page 9 Possible Causes and Solutions Device Drivers Need to Be Updated Contact Plextor Technical Support for device driver information. Bad Photo CD Disc If you can see a list of files from your Photo CD (after issuing a DIR command), but cannot read them, or experience errors while reading them, you may have a bad Photo CD disc.
- Page 10 CHAPTER 12 ---- Troubleshooting If other device drivers are loading before the CD-ROM driver, place them after the CD-ROM driver. If the memory manager tries to load the CD-ROM driver into high memory (e.g., DEVICEHIGH or LOADHIGH), disable the function so that the driver is loaded into conventional memory.
- Page 11 CHAPTER 12 ---- Troubleshooting Symptom Incorrect DOS Version Possible Causes and Solutions Conflict Between MS-DOS 5.0 and Microsoft’s CD-ROM Extensions Version 2.2 (or Lower) MS-DOS 5.0 users should use Microsoft’s CD-ROM Extensions (file name MSCDEX.EXE) Version 2.21 or 2.22. If you do not have either of these versions, and plan to use DOS 5.0 with MSCDEX.EXE Ver 2.2 (or lower), you can resolve this conflict by doing the following: 1) Type the following line into your CONFIG.SYS file:...
- Page 12 1 on both the drive and the interface board. Audio CD Disc in the Drive Plextor CD-ROM drives are capable of playing high-quality audio when used with appropriate audio playback software, or when the drive is set to Music CD Player Mode (see Chapter 11).
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Page 13: Pc Compatibles: Existing Installations
CHAPTER 12 ---- Troubleshooting 12.2 PC Compatibles: Existing Installations Symptoms Additional Symptom Invalid Drive Specification Interface Board Driver Fails to No Device Found Recognize the CD-ROM Drive Drive Not Responding Possible Causes and Solutions Drive Is Not On If you have a PX-20TSe external drive, check that its front-panel power switch is ON. If the drive is the PX-20TSi internal model, ensure the power cord from your computer’s power supply is plugged firmly into the drive power connector. - Page 14 CHAPTER 12 ---- Troubleshooting Improper SCSI Bus Termination Ensure that only the last peripheral on the SCSI bus is terminated (see Chapter 7). Some peripherals have a setting marked ‘‘termination power’’ instead of ‘‘terminator.’’ Ensure their termination power switches are set correctly. Defective CD-ROM Disc A fingerprint, contaminants, or deep scratches on the disc’s surface may prevent the drive from reading data.
- Page 15 Possible Causes and Solutions Audio CD Disc in the Drive Plextor CD-ROM drives are capable of playing high-quality audio when used with appropriate audio playback software or when the drive is set to Audio CD play mode (see Chapter 11). Since audio compact discs do not have computer data, typing standard data commands when an audio CD is in the drive will result in an error message.
- Page 16 CHAPTER 12 ---- Troubleshooting Symptom Additional Symptom CDR103----Not High Sierra Format Occurs Regardless of the Discs Used Possible Causes and Solutions Incorrect Jumper Setting You might have the block jumper set to ON. See page 18. Hardware Conflict If the SCSI interface board uses DMA channels, try changing the selected DMA channel.
- Page 17 Possible Cause and Solution CD Is Unreadable Plextor’s drives are designed to automatically eject any unreadable CD. Please be sure that the CD-ROM disc or audio CD is ‘‘label-side’’ up in the tray. If not, this will cause the drive to eject the CD. A blank or incorrectly written CD-R (blank media), a damaged, scratched, or otherwise unreadable CD will cause this same symptom.
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Page 18: Apple Macintosh
CHAPTER 12---- Troubleshooting 12.3 Apple Macintosh Symptoms Invalid Drive Specification No Device Found Drive Not Responding Possible Cause and Solution SCSI Address Conflicts with the Hard Disk Drive This usually can be corrected by selecting another SCSI address (normally addresses 1 to 6) for your CD-ROM drive.
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