Symantec Service And Support Solutions - Symantec NORTON GHOST PERSONAL EDITION User Manual

Symantec Service and Support Solutions

Symantec is committed to excellent service worldwide. Our goal is to provide you
with professional assistance in the use of our software and services, wherever you
are located.
Technical Support and Customer Service solutions vary by country. If you have
questions about the services described below, please refer to the section
"Worldwide Service and Support" at the end of this chapter.
Registering your Symantec product
To register your Symantec product, please complete the registration card included
with your package and drop the card in the mail. You can also register via modem
during the installation process (if your software offers this feature) or via fax to
(800) 800-1438 or (541) 984-8020.
Technical support
Symantec offers an array of technical support options designed for your individual
needs to help you get the most out of your software investment.
World Wide Web
The Symantec World Wide Web site (http://service.symantec.com) is the doorway
to a set of online technical support solutions where you will find the following
services:
Interactive problem solver
Symantec's online interactive problem solver (known as the Support Genie) helps
you solve problems and answer questions about many Symantec products.
Product knowledgebases
Product knowledgebases enable you to search thousands of documents used by
Symantec Support Technicians to answer customer questions.
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