Cisco SMART BUSINESS COMMUNICATIONS SYSTEM - FEATURE REFERENCE GUIDE 12-2010 Feature Reference page 22

Phone display
Phone header
bar display
Phone labels
Phone lock
(Cisco Unified
Wireless IP
Phone 7921G
and 7925G Wi-
Fi phone
models)
Phone
services
Phone
softkeys
Pickup groups
PIN setting
Placed call list
Power failure
transfer
Predial
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Users, Phone display features comprise the following functions:
phones, and
● Caller-name display: When phone agents answer calls for several different departments or people, it is often
extensions
helpful for them to see a display of the name, rather than the number, of the called party. The caller-name
display feature can display either of the following types of name: name for a directory number in a local
directory or name associated with an overlay directory number.
● Header bar: Refer to "Phone header bar display."
● System message display: The system message display feature allows you to specify a custom text or display
message to appear in the lower part of the display window on display-capable IP phones. If you do not set a
custom text or display message, the default message "UC5X0" is displayed. When you specify a text
message, the number of characters that can be displayed is not fixed because IP phones typically use a
proportional (as opposed to fixed-width) font. There is room for approximately 30 alphanumeric characters.
Users, You can customize the content of an IP phone header bar, which is the top line of the IP phone display. The
phones, and header bar can contain a user-definable message instead of the extension number. If no description is specified,
extensions the header bar replicates the extension number that appears next to the first button on the phone.
Users, Phone labels are configurable text strings that can be displayed instead of extension numbers next to line buttons
phones, and on a Cisco Unified IP Phone. By default, the number that is associated to a directory number and assigned to a
extensions phone is displayed next to the applicable button. The label feature allows you to enter a meaningful text string for
each directory number so that a phone user with multiple lines can select a line by label instead of by phone
number, thus eliminating the need to consult in-house phone directories.
Users, You can secure access to your Cisco Unified Wireless IP Phone 7920 by enabling the phone-lock feature. After
phones, and powering on the phone, you must enter a password before the phone can authenticate with the wireless network.
extensions This feature is not available with desktop phones.
Users, With this feature, you can use Cisco Unified IP Phones to deploy customized client services with which users can
phones, and interact through the keypad and display. Services deploy using HTTP from standard web servers.
extensions
You can access these features using the Services and Directories buttons or menu options (availability varies by
phone model). When you press the Services button (or choose the Services menu item), a menu of configured
services appears. You can then choose a service from the list, and the phone displays the service.
The following list gives typical services that are supplied to the phones when connected to the Cisco Unified
Communications 500 system:
● Visual voicemail (VoiceView Express)
● System speed dial
● Personal speed dial
● Call history
● Local directory
Users, With this feature, you can customize the display and order of softkeys that appear during various call states on
phones, and individual IP phones. Softkeys that are appropriate in each call state are displayed by default. Using phone
extensions templates, you can delete softkeys that would normally appear or change the order in which the softkeys appear.
For example, you might want to display the CFwdAll and Confrn softkeys on a manager's phone and remove
these softkeys from a receptionist's phone.
You change the softkey order by defining a phone template and applying the template to one or more phones.
You can create up to 20 phone templates for SCCP phones and 10 templates for SIP phones. You can apply only
one template to a phone.
Voice-system With this feature, you can answer a ringing phone in any pickup group by pressing the GPickUp softkey and then
features dialing the pickup group number. If only one pickup group is defined in the Cisco Unified Communications 500
system, you can pick up the call simply by pressing the GPickUp softkey. You do not need to belong to a pickup
group to use this method. If both phones are in the same pickup group, you can pick up a ringing call on another
phone by pressing a softkey and then the asterisk (*). The softkey that you press, either GPickUp or PickUp,
depends on your configuration.
Users, This feature sets a PIN to be used by a phone user to access voicemail.
phones, and
extensions
Voice-system You can view records of your placed calls. While viewing call logs, you can use softkeys to display details for a
features call record, erase call records, and dial from call records. If you are on another call when dialing, your phone might
prompt you with options (Hold, Transfer, Conference, EndCall) for handling the first call before placing the second
call.
Voice-system With no power, the first FXO trunk will be connected to the first FXS port, allowing for calls to be answered or
features placed until power is restored.
Users, You can enter a phone number before getting a dial tone and complete the call by going off hook (lifting the
phones, and handset, pressing the speakerphone button, and so on).
extensions
Feature Description Guide
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