Cisco SMART BUSINESS COMMUNICATIONS SYSTEM - FEATURE REFERENCE GUIDE 12-2010 Feature Reference page 16

Call park
Call pickup
Call transfer
Call waiting
Call waiting for
overlaid
ephone
directory-
number
extensions
Call-waiting
beep
Called-name
display
Caller ID
blocking
Call detail
records
Channel
huntstop
Cisco IP
Communicator
Conference
gain control
Conferencing
Consulting call
transfers (SIP
call control
only)
Dedicated FXO
trunk lines
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Call park allows you to place a call on hold at a special extension called "park slot" such that you can retrieve the
Voice-system
features parked call from any other phone in the system. The system supports basic call park; directed call park, where
you can transfer the call to a predefined park-slot extension; and dedicated call park, which reserves specific call-
park slots for a specific phone.
Voice-system Call pickup allows you to answer a call that is ringing on another phone. The system supports three types of call
features pickup:
● Directed call pickup, where you can pick up a ringing call on another phone
● Local group pickup, where you can pick up a ringing call on another phone by pressing the GPickup softkey
and then the asterisk (*) if both phones are in the same pickup group
● Group pickup, where you can answer a ringing phone in a different pickup group by pressing the GPickUp
softkey and then dialing the pickup group number
Voice-system Call transfer allows you to transfer the current active call on your phone to a different destination. Call transfers
features can be blind, where the transferring extension connects you to the target destination before the target phone
rings, or consultative, where the transferring extension either connects you to a ringing phone or speaks with the
target destination before connecting you to the target.
Users, Call waiting allows you to be alerted when you receive an incoming call while you are on another call. While you
phones, and are on an active call, you get an audible call-waiting tone such as beep or ring and also visually see the calling-
extensions party information on your phone screen.
For extensions in an overlay set (refer to "Ephone-dn, overlaid" later in this table), by default call waiting is
Users,
phones, and disabled. If enabled, call waiting causes idle phones to ring and phones with active calls to generate an audible
extensions call-waiting notification such as a beep or ring along with visual call-waiting notification by displaying caller ID on
the phone screen.
Users, By default, the audible indication for call waiting on the system is to use beeps. The administrator can turn this
phones, and indication off if required.
extensions
Users, When phone users answer calls for several different departments, it is often helpful for them to see a display of
phones, and the name of the called extension, rather than the number. The called-name display feature can display either the
extensions name associated with an extension in a local directory or the name associated with an overlay extension.
Users, You can block the display of caller ID information for outgoing calls from an extension on a per-call basis, allowing
phones, and you to maintain your privacy when necessary. The system administrator defines a code for caller ID blocking,
extensions which you then dial before making any call on which you do not want your caller ID sent. Alternatively, the system
can also block caller ID on specific dial patterns or trunks if required. Outbound caller ID blocking does depend on
the PSTN trunks being used - you cannot use it on analog lines because the control of caller ID in this case is with
the service provider.
Refer to "Call history"
Voice-system
features
Users, The system by default allows two calls per line on each phone. If this feature is enabled, a second incoming call is
sent to a line to the call-forward busy target if an active call is already on that line. (Refer also to "Call hunt.")
phones, and
extensions
Users, Cisco IP Communicator is the Windows softphone client that is supported on the system. It typically acts as a
phones, and remote teleworker phone for users at remote sites (teleworkers).
extensions
Voice-system Gain control on conference calls keeps the volume for callers at the same volume for ease of use.
features
Voice-system Conferencing allows you to connect three or more parties in a telephone conversation. Conferences can be
features hardware- or software-based, depending on the number of parties.
Voice-system Voicemail permits attended and semiattended call-transfer modes in addition to blind transfers. You cannot
features configure this feature through the GUI.
Voice-system You can configure IP phones running SCCP to have buttons for dedicated PSTN FXO trunk lines, also known as
features FXO lines. FXO lines are ideal for companies whose employees require private PSTN numbers. FXO lines can
use PSTN service provider voicemail: when the line button is pressed, the line is seized, allowing you to hear the
stutter dial tone provided by the PSTN to indicate that voice messages are available.
Because FXO lines behave as private lines, you do not have to dial a prefix, such as 9 or 8, to reach an outside
line. To reach phone users within the company, FXO-line users must dial numbers that use the company's PSTN
number. For calls to non-PSTN destinations, such as local IP phones, a second directory number must be
provisioned.
Calls placed to or received on an FXO line have restricted Cisco Unified Communications 500 services and
cannot be transferred by the application. However, phone users are able to access hookflash-controlled PSTN
services using the Flash softkey.
Feature Description Guide
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