Aastra 55I IP PHONE - RELEASE 2.1 User Manual page 83

Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 55i IP Phone. The procedure
shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.
2. For softkeys, select from "Key 1" through "Key 20".
or
For programmable keys, select from "Key 1" through "Key 6".
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
Note: The "Value" field is not required.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values
are 1 through 9.
Note: It is recommended you configure no more than a single ACD program-
mable key or Expansion Module key per IP phone.
6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the idle state for this softkey.
7. Click to save your changes.
Model 55i IP Phone User Guide 75