Requesting Technical Support; Self-Help Online Tools And Resources - Juniper NETWORK AND SECURITY MANAGER 2010.4 - CONFIGURING INTRUSION DETECTION PREVENTION DEVICES GUIDE REV 01 Manual

Configuring Intrusion Detection and Prevention Devices Guide
Table 4: Network and Security Manager and IDP Device Publications (continued)
IDP Concepts & Examples Guide
IDP Reporter User's Guide
IDP ACM Online Help
IDP Detector Engine Release
Notes

Requesting Technical Support

Self-Help Online Tools and Resources

xiv
Details about the Juniper Networks Intrusion Detection and Prevention (IDP) series that
uses multiple methods to detect and prevent network attacks. IDP is designed to reduce
false positives to ensure that only actual malicious traffic is detected and stopped.
Details about the IDP Reporter that enables you to analyze your enterprise network
thoroughly so you can assess attacks, attackers, and resource utilization.
Details about how to complete the IDP QuickStart and ACM Wizard which is available
through the IDP Appliance Configuration Manager (ACM) as context-sensitive online help.
Details about IDP Detector Engine features and resolved issues in the recent releases. It
also helps you to decide to update the IDP Detector Engine version in your deployment.
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings: http://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
.
http://www2.juniper.net/kb/
http://www.juniper.net/techpubs/
.
http://kb.juniper.net/
Copyright © 2010, Juniper Networks, Inc.