Chapter 3 Troubleshooting; Troubleshooting Chart - NETGEAR XSM7224S - ProSafe 10 Gigabit Stackable Hardware Installation Manual

Troubleshooting
3.

Troubleshooting Chart

The following table lists symptoms, causes, and solutions of possible problems.
Table 1. Troubleshooting Chart
Problem
Power LED is off.
Link LED is off or intermittent. Port connection is not
Slow file transfer or there is
performance degradation.
A segment or device is not
recognized as part of the
network.
ACT LED flashes
continuously on all connected
ports and the network is
disabled.
Cause
No power is received
working.
Half- or full-duplex setting on
the switch and the connected
device are not the same.
One or more devices are not
properly connected, or cabling
does not meet Ethernet
guidelines.
A network loop (redundant
path) has been created.
Solution
Check the power cord connections for the switch
at the switch and the connected device.
Make sure that all cables used are correct and
comply with Ethernet specifications.
•
Check the crimp on the connectors. Make
sure the plug is fully inserted and locked into
the port at both the switch and the connecting
device.
•
Make sure that all cables used are correct
and comply with Ethernet specifications. See
Appendix A.
•
Check for a defective adapter card, cable,
or port by testing it in an alternate environment
where all products are functioning.
• Make sure that the attached device is set to
auto negotiate.
•
Check the system message log.
Verify that the cabling is correct. Be sure that all
connectors are securely positioned in the
required ports. Equipment may have been
accidentally disconnected.
Break the loop by ensuring that there is only one
path from any networked device to any other
networked device.
Chapter 3. Troubleshooting
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