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Sentinel 6.1 Rapid Deployment
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Troubleshooting Checklist
This checklist is provided to aid in diagnosing a problem. By filling in this checklist, you can solve
common issues or reduce the amount of time needed to solve more complex issues.
Checklist
Table A-1
Checklist Item
Novell Version
Novell Platform and OS Version
Database Platform and OS
Version
Sentinel Server Hardware
Configuration
Database Storage Configuration
(NAS, SAN, Local and so on.)
Reporting Engine and
Configuration
NOTE: Depending upon how your Sentinel system is configured, you might need to expand the
above table. For instance additional information might be needed for Advisor, Sentinel Control
Center, and Collector Manager.
1 Check the
Novell Customer Center (http://support.novell.com/
phone.html?sourceidint=suplnav4_phonesup)
Is this a known issue with a work-around?
Is this issue fixed in the latest patch release or hot-fix?
Is this issue currently scheduled to be fixed in a future release?
2 Determine the nature of the problem.
Can it be reproduced? Can the steps to reproduce the problem be enumerated?
What user action, if any, will cause the problem?
Is the issue periodic in nature?
3 Determine the severity of this problem.
Is the system still useable?
Example
V6.1 Rapid Deployment
SUSE Linux Enterprise Server 10
SP2 or later
PostgreSQL 8.3
Processor: 4 CPU @ 3
GHz
Memory: 5 GB RAM
Other
Local with offsite backup
Jasper Report Engine
for your particular issue:
Sentinel 6.1 Rapid Deployment Troubleshooting Checklist
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