Technical Support - TYAN TOMCAT H1000S Manual

Technical Support

If a problem arises with your system, you should first turn to your dealer for direct support.
Your system has most likely been configured or designed by them and they should have
the best idea of what hardware and software your system contains. Hence, they should
be of the most assitance for you. Furthermore, if you purchased your system from a
dealer near you, take the system to them directly to have it serviced instead of attempting
to do so yourself (which can have expensive consequences).
If these options are not available for you then Tyan Computer Corporation can help. Besides
designing innovative and quality products for over a decade, Tyan has continuously offered
customers service beyond their expectations.
easy-to-access resources such as in-depth Linux Online Support sections with downloadable
Linux drivers and comprehensive compatibility reports for chassis, memory and much more.
With all these convenient resources just a few keystrokes away, users can easily find the latest
software and operating system components to keep their systems running as powerful and
productive as possible. Tyan also ranks high for its commitment to fast and friendly customer
support through email. By offering plenty of options for users, Tyan serves multiple market
segments with the industry's most competitive services to support them.
"Tyan's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general" - Anandtech.com
Please feel free to contact us directly for this service at
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ's, bulletins, driver updates, and other
information: http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group:
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any
product problems. This warranty only covers normal customer use and does not cover
damages incurred during shipping or failure due to the alteration, misuse, abuse, or
improper maintenance of products.
NOTE: A receipt or copy of your invoice marked with the date of purchase is required
before any warranty service can be rendered. You may obtain service by calling the
manufacturer for a Return Merchandise Authorization (RMA) number. The RMA number
should be prominently displayed on the outside of the shipping carton and the package
should be mailed prepaid. TYAN will pay to have the board shipped back to you
Tyan's website (www.tyan.com) provides
techsupport@tyan.com
alt.comp.periphs.mainboard.TYAN
81
http://www.TYAN.com