Related Manuals for Poly W8220-M
Summarization of Contents
DECT Information
Enhanced DECT Security
Details Poly's adoption of DECT Forum recommendations for enhanced security features.
Introduction to Base and Headset
Base and Headset Components
Identifies and illustrates the key components of the headset base and earpiece.
System Accessories
Electronic Switch Cable (EHS)
Describes the EHS cable for automatic call handling and remote control.
HL10 Phone Lifter Device
Explains the HL10 device for automatic handset lifting and remote call control.
Connecting Your Headset System
Desk Phone Connection Details
Provides detailed instructions for connecting the headset to various desk phones.
Base Placement Guidelines
Offers recommendations for optimal base placement to minimize interference.
Headset Adjustment and Charging
Customizing Headset Fit
Instructions on adjusting the headband and boom for optimal comfort and positioning.
Headset Charging and Battery Status
Guides on charging the headset and checking its battery level.
Software and Updates
Updating Poly Device Software
Instructions for downloading and installing Poly Lens for firmware updates and new features.
Pairing Your Headset
Automatic Mobile Connection
Explains the feature that automatically reconnects the headset to a mobile phone.
Basic Headset Operations
Headset Controls Overview
Details the functions of buttons and the volume wheel on the headset.
Making, Answering, and Ending Calls
How to initiate, manage, and end calls using the base or headset.
Adjusting Volume Levels
Instructions for adjusting headset, desk phone, and base ringtone volumes.
Muting and Unmuting Calls
How to mute and unmute the headset during active calls.
Interacting with Softphones
Using the headset with Microsoft Teams and other softphone applications.
Modifying Default Audio Line
How to change the default audio channel or outgoing phone line.
Hearing a Dial Tone
Steps to open an audio channel or hear a dial tone on the headset.
Transferring Calls to Mobile
How to transfer an active call from the headset to a mobile phone.
Advanced Call Features
Audio Streaming from Devices
Instructions for streaming audio from a computer or mobile device.
Active Noise Cancellation (ANC)
How to activate and use the Active Noise Cancellation feature.
Limiting Office Noise
How to limit background conversation noise during calls.
Mini Conference Call Setup
Combining audio from two devices for a mini conference call.
Setting Up Conference Calls
Steps to set up a conference call with additional headsets.
Exiting Conference Calls
How to remove guest headsets from a conference call.
Additional Features and Registration
Changing Voice Prompt Language
Guide to changing voice prompt language via Poly Lens desktop application.
Optimizing Audio Quality Modes
How to optimize audio quality by cycling through different audio modes.
Base Registration Button and Status
Information about the base registration button and its LED indicators.
Adjusting Operational Range
How to adjust the operating range for better audio quality or user density.
Automatic Secure Subscription
How docking a new headset automatically subscribes it to the base.
Secure Manual Headset Registration
Procedure for securely registering the headset and base manually.
Manual Remote Headset Registration
Steps for manually registering headsets remotely using the base.
Disabling Over-the-Air Subscription
How to disable the over-the-air headset subscription mode.
Troubleshooting Common Issues
Headset No Dial Tone
Solutions for not hearing a dial tone, including charging, subscription, and configuration.
Headset Static Interference
Troubleshooting steps for static, focusing on placement and volume adjustments.
Distorted Sound or Echo Issues
Steps to resolve distortion and echo, including volume and microphone positioning.
Desk Phone Lifter Not Working
Checks the power connection for the phone lifter device if it fails to lift.
EHS Cable Call Failure
Addresses known EHS cable issues on Poly VVX phones and alternative solutions.
Mobile Pairing Problems
Troubleshooting steps for Bluetooth pairing issues with mobile phones.
Automatic Mobile Reconnection Issues
Guides to ensure Poly Lens is installed and auto-connect is configured correctly.
Softphone Dialing Failures
Troubleshooting softphone dialing issues, including headset charge and software.
PC and Softphone Troubleshooting
Interacting with Teams/Skype
Instructions for interacting with Microsoft Teams and Skype for Business via headset.
Headset Compatibility with Softphones
Confirms headset compatibility with other softphones and Call button interaction.
Adjusting PC Audio Volume
Adjusting headset, computer, and softphone volumes for optimal levels.
Resolving PC Audio Distortion/Echo
Steps to reduce distortion and echo by adjusting PC volume and mic position.
No Audio Through PC Speakers
Guides to change default audio output from headset to PC speakers.
PC Audio Connection Issues
Troubleshooting PC audio connection problems, involving cable re-connection.
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