Keyboard, Mouse, Or Pointing-Device Problems; Management Module Problems - IBM 8852 - BladeCenter H Rack-mountable Service Manual

Keyboard, mouse, or pointing-device problems

Note: These symptoms apply only to the devices that are connected to the
management module; they do not apply to the remote console.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 3, "Parts listing," on page 23 to determine which components are CRUs and which components
are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The keyboard, mouse, or
pointing device is not working.
The keyboard, mouse or
pointing device does not work
after switching ownership of
the KVM to a different blade
server.

Management module problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 3, "Parts listing," on page 23 to determine which components are CRUs and which components
are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
Cannot connect to the
BladeCenter unit using the Web
interface or telnet.
14
BladeCenter H Type 8852, 7989, and 1886: Problem Determination and Service Guide
Action
1. Make sure that:
v The device is connected to the active management module.
v The KVM is owned by a blade server that supports KVM.
v The blade server that owns the KVM is turned on.
2. Reseat the device cable.
3. Replace the device.
Make sure that:
v The device cables are connected to the active management module, not the USB
ports on the media tray.
v The KVM is owned by a blade server that supports KVM.
Action
1. Make sure that:
v The network cable is connected to the Ethernet port on the active
management module.
v The network cable is not connected to the serial port on the management
module.
v The IP address or host name is correct.
2. Reseat the management module.
3. Reset and reconfigure the management module (see the BladeCenter Advanced
Management Module Installation Guide for more information).
4. Replace the management module.