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Troubleshooting and tips
Refer to the safety information in the "Safety" manual, when connecting or disconnecting
!
cables.
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.
►
To start the SystemDiagnostics program, click Start - Programs - Fujitsu Siemens Computers -
SystemDiagnostics.
or
►
To start the SystemDiagnostics program, click Start - Programs - Fujitsu - SystemDiagnostics.
►
If a problem is detected during the test run, the SystemDiagnostics program outputs a code (e.g.
DIFS code YXXX123456789123).
►
Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
►
If you still need assistance resolving the problem, contact the relevant Help Desk for your
country (see the Help Desk List or go to http://ts.fujitsu.com/support). Have the ID/serial No. of
your system and the DIFS code ready.
Troubleshooting
User and/or supervisor password forgotten
Cause
Forgotten password
A26391-K279-Z220-1-7619, edition 1
Troubleshooting
►
If you have forgotten your user password, enter the
supervisor password or contact your system
administrator.
►
If the supervisor password is also no longer
available, please contact our Hotline/Help Desk.
You must provide proof of ownership for the
notebook.
The helpdesk will then refer you to our service
partner, who will unlock your notebook (for a
charge).
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