Troubleshooting Expansion Cards - Dell DR4000 Owner's Manual

7 Open the system. See "Opening the System" on page 60.
8 Ensure that the controller card is firmly seated into the system board
connector. See "Installing an Expansion Card" on page 84.
9 If you have a battery-cached PERC controller, ensure that the RAID
battery is properly connected and, if applicable, the memory module on
the PERC card is properly seated.
10 Verify that the cable connections between the SAS backplane(s) and the
integrated storage controller are correct. See "Installing the Storage
Controller Card" on page 89 and Figure 3-15.
Ensure that the cables are firmly connected to the storage controller and
the SAS backplane board.
11 Close the system. See "Closing the System" on page 61.
12 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help" on page 149.
13 Replace the front bezel. See "Installing the Front Bezel" on page 60.

Troubleshooting Expansion Cards

CAUTION:
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
NOTE:
When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
1 Run the appropriate Embedded System diagnostic test. See "Running the
Embedded System Diagnostics" on page 140.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 59.
3 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
4 Open the system. See "Opening the System" on page 60.
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Troubleshooting Your System
Many repairs may only be done by a certified service technician.