Colortrac Z36 Series Service Manual
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Colortrac Z36 Series Service Manual

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Colortrac Z Series
Scanner Service Manual

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  • Page 1 Colortrac Z Series Scanner Service Manual...
  • Page 2 Technical Support, Colortrac Ltd.  Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the use of the equipment or this manual. Page 2 of 63...

  • Page 3: Table Of Contents

    Colortrac Z Series Service Manual CONTENTS Introduction ..........................5 Scanner Models ....................... 5 Tools Required ......................... 6 How to Contact Technical Support .................. 6 Safety ............................7 Safety Warnings ....................... 7 EMC Testing ........................7 Scanner Cautions ........................8 Photos Information ........................8 Consumables ..........................
  • Page 4 Colortrac Z Series Service Manual 13.1 System Information ......................49 13.2 System Recovery ......................50 13.3 System Update ......................52 13.4 System Back Door to OS ....................55 13.5 System Update & Recovery Notes ................56 Engineers Menu – Adjust Scanner Settings ..............57 13.6...

  • Page 5: Introduction

    Colortrac Z Series Service Manual Introduction Scanner Models This manual contains information for reference by qualified service engineers trained in the repair of the Z Series Scanner. There are two Z Series scanner Models: Model Max scan width 24" (610mm) 36" (914mm) Paper path width 26"...

  • Page 6: Tools Required

    Colortrac Z Series Service Manual Tools Required To maintain the Z Series Scanner the tools listed below are required. The tools are generally available; they are not the responsibility of Colortrac to supply. Torx Screwdriver Medium Flat Screwdriver.  ...

  • Page 7: Safety

    EMC Testing The model conforms to EMC and FCC (Part B). EMC testing is carried out to ensure the Z Series Scanner does not emit signals that can interfere with other devices, and that no external interference signals will interfere with it.

  • Page 8: Scanner Cautions

    Consumables Parts that wear according to operator usage are deemed consumables and not replaced under warranty. Consumables can be purchased from Colortrac. Those Z Series Scanner parts considered to be consumables are:  Paper Hold Up Plate ...

  • Page 9: Scanner Accessories

    Colortrac Z Series Service Manual Scanner Accessories External Power Supply AC I/P 90 – 264V, 0.6A - 1.3A, 47 – 63 Hz DC O/P 19V 4.74A NOTE: ONLY USE THE CORRECT COLORTRAC SUPPLIED POWER SUPPLY WITH THE Z SCANNER. Page 9 of 63...

  • Page 10: Scanner Information

    Colortrac Z Series Service Manual Scanner Information Block Diagram Consists of: 2 x Paper Sensors 1 x CIS Lid Assembly (containing LED boards and CIS arrays) 1 x Lid Microswitch 1 x Interface Board 1 x Motor 1 x Main Board...

  • Page 11: Scanner Operation

    Colortrac Z Series Service Manual Scanner Operation Right Hand Back Front Left Hand The diagram above shows the orientation of the scanner referred to in this manual. Centre Justified The scanner only scans centre justified. Before scanning ensure the media is inserted at the correct position as indicated on the Top Lid Cover.

  • Page 12: Removing And Replacing Covers

    Colortrac Z Series Service Manual Removing and Replacing Covers Left Hand End Cover 9.1.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.

  • Page 13: Right Hand End Cover

    Colortrac Z Series Service Manual Right Hand End Cover 9.2.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 14 Colortrac Z Series Service Manual 4. Pull the LED connections apart. 5. Remove the Right Hand End cover, and store safely. 6. Refit in the reverse order. NOTE: When refitting, the flat cable and extension cable both have Pin 1 marked.

  • Page 15: Top Lid End Cover

    Colortrac Z Series Service Manual Top Lid End Cover 9.3.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 16 Colortrac Z Series Service Manual 3. Remove the T10 screw from the Cable Cover at the rear of the scanner. 4. Gently remove the Cable Cover from the Top Lid Cover. 5. Remove the 11 x T10 screws from the rear of the Top Lid Cover.
  • Page 17 Colortrac Z Series Service Manual 6. Taking care not to damage the Top Lid Cover, remove it from the scanner and store in a safe place. 7. Refit in the reverse order. Page 17 of 63...

  • Page 18: Interface Board Cover

    Colortrac Z Series Service Manual Interface Board Cover 9.4.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 19 Colortrac Z Series Service Manual 3. Loosen (but not remove) the 3 x T10 screws on the rear side of the cover. 4. Carefully remove the cover, and store safely. 5. Refit in the reverse order. Page 19 of 63...

  • Page 20: Removing And Replacing Components

    Colortrac Z Series Service Manual Removing and Replacing Components 10.1 Individual Parts Not Replaceable  Drive Rollers (Replace Top CIS Lid Assembly, see page 43)  Pinch Rollers (Replace Lower Chassis, see page 43)  CIS Arrays (Replace Top CIS Lid Assembly, see page 43) 10.2 Interface Board...
  • Page 21 Colortrac Z Series Service Manual 3. Remove the 2 x T10 screws holding the board in place. 4. Remove the Interface Board. 5. Refit in the reverse order, making sure the gasket is in place before fitting the board and the cables are connected in the correct positions.

  • Page 22: Main Board

    Colortrac Z Series Service Manual 10.3 Main Board 10.3.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 23 Colortrac Z Series Service Manual 4. Right click anywhere in the UI and a password window will appear. 5. Enter “p107” and press OK. 6. To save the ExCal data, select the Internal Scanner Info tab. 7. Select Retrieve Scanner Extended Setup Information.
  • Page 24 Colortrac Z Series Service Manual 9. Carefully pull the ribbon cable away from the connector. 10. Carefully disconnect all the cables from the Main Board. 11. Carefully disconnect all the Mains (taking great care not to break the legs of the suppressors) and the Motor Control Cable from the Main Board.
  • Page 25 Colortrac Z Series Service Manual 13. Remove the 6 x T10 screws. 14. Carefully slide the Main Board from underneath the USB connector bracket. 15. Remove the Main Board. 16. Refit in the reverse order, making sure the cables are connected in the correct positions.
  • Page 26 Colortrac Z Series Service Manual 17. Connect the scanner to the PC with the MFP Scanner Utilities using a USB cable. 18. Start the MFP Scanner Utilities. Confirm the scanner as a Z series model with version 3.X firmware. If required, load new firmware: 19.
  • Page 27 Colortrac Z Series Service Manual 22. Select the Set Internal Scanner Width tab. 23. Select the correct width of the scanner, and press OK. 24. The program will set the width of the scanner and return to the Utilities home page.

  • Page 28: Timing Belt

    Colortrac Z Series Service Manual 10.4 Timing Belt 10.4.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 29 Colortrac Z Series Service Manual 3. Remove the Timing Belt. 4. When refitting the Timing Belt, make sure it is fed around the pulleys correctly. 5. Loosen the 2 x T10 screws on the Tensioner Bracket, and allow the pulley to move to its natural position.
  • Page 30 Colortrac Z Series Service Manual 7. Tighten up the 2 x T10 screws. Page 30 of 63...

  • Page 31: Motor

    Colortrac Z Series Service Manual 10.5 Motor 10.5.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 32 Colortrac Z Series Service Manual 4. Lift the Motor out from the bracket. 5. Refit in the reverse order. Note 1: If it is necessary to replace the Motor Bracket, remove the 2 x T10 screw. Note 2: Remove the Motor Bracket.

  • Page 33: Microswitch

    Colortrac Z Series Service Manual 10.6 Microswitch 10.6.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 34 Colortrac Z Series Service Manual 4. Open the scanner, by lifting the latches at both ends of the scanner, and open until the Top CIS Assembly locks in place. 5. Line up the Microswitch with the pin going into the left hand hole, and T6 screw to go into the right hand hole.
  • Page 35 Colortrac Z Series Service Manual 8. Plug J8 cable back into the Main Board. Page 35 of 63...

  • Page 36: Paper Sensors

    Colortrac Z Series Service Manual 10.7 Paper Sensors 10.7.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 37 Colortrac Z Series Service Manual 4. Reconnect the cable into the sensor. 5. Use the pliers to position the sensor over the locating pillars. 1. Replace the 2 x T6 screws. Page 37 of 63...

  • Page 38: Glass

    Colortrac Z Series Service Manual 10.8 Glass 10.8.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 39 Colortrac Z Series Service Manual Note: The glass has one locking tab removed from the glass, so it will only go one way around. The removed tab need to be toward the lower chassis of the scanner when refitting. 4. Use a clean, lint free cloth and clean the length of the inside of the glass before refitting.
  • Page 40 Colortrac Z Series Service Manual 7. Use the lint free cloth to clean the outer surface of the glass. 8. Close the Scanner down by press on the top until it locks shut. Page 40 of 63...

  • Page 41: Paper Hold Up Plate

    Colortrac Z Series Service Manual 10.9 Paper Hold Up Plate 10.9.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 42 Colortrac Z Series Service Manual 4. On the replacement Paper Hold Up Plate, peel off the backing tape of the attachment tape. 5. Line up the Paper Hold Up Plate, with the attachment tape towards the top, into the gap next to the spring brackets.

  • Page 43: Separating The Cis Lid Assembly From The Lower Chassis

    Colortrac Z Series Service Manual 10.10 Separating the CIS Lid Assembly from the Lower Chassis 10.10.1 Safety Precautions Ensure that the power and communication cables are completely disconnected from the scanner unit. Ensure the scanner is removed from the printer and is positioned on a stable maintenance platform.
  • Page 44 Colortrac Z Series Service Manual 3. Remove the Retaining Pillar at the Left Hand End. 4. While lifting both latches, remove the CIS Lid Assembly from the lower chassis 5. When refitting the CIS Lid Assembly, lower the Right Hand...
  • Page 45 Colortrac Z Series Service Manual 7. Tighten the retaining pin. Making sure not to over tighten, or cross- thread the pin. 8. Align and refit the Left Hand Hinge Pin. Make sure the spring and plastic cap are also fitted.

  • Page 46: Scanner Mounting Adjustment For Tx Printer

    Colortrac Z Series Service Manual Z Scanner Mounting Adjustment for TX printer 11.1 To level Scanner 11.1.1 Tools  T? Torx Screwdriver. 11.1.2 Important Information  For all photos, please refer to chapter “5 Photos Information” on page 8. 1. Loosen 4 locking screws.

  • Page 47: Adjust Scanner Height

    Colortrac Z Series Service Manual 11.2 Adjust Scanner Height 1. Adjust screw to change the scanner height. The scanner should just touch the printer lid. 11.3 Adjust Lifting Force 1. Adjust the screw to change the scanner lifting force. Page 47 of 63...

  • Page 48: Aio Mount Adjustment

    Colortrac Z Series Service Manual AIO Mount Adjustment 12.1 AIO rotation Adjustment 1. If the AIO rotates too easily, adjust pole screw. 12.2 AIO Tilt Adjustment 1. If the AIO tilts too easily Remove 2 x covers. 2. Tighten screw and nut...

  • Page 49: Smartworks Mfp System Update And Recovery

    Colortrac Z Series Service Manual SmartWorks MFP System Update and Recovery 13.1 System Information 13.1.1 Important Information  For all photos, please refer to chapter “5 Photos Information” on page 8. 1. Select System Update & Recovery and Start System Update/Recovery.

  • Page 50: System Recovery

    Colortrac Z Series Service Manual 13.2 System Recovery 1. Select Start System Update/Recovery. 2. System will restart. Select System Recovery. 3. Cancel will return to normal system operation 4. Select the image you want to recover. Page 50 of 63...
  • Page 51 Colortrac Z Series Service Manual 5. Select OK. 6. Select whether to keep previous User Settings (User Presets, User Accounts and User Logs). WARNING: Factory Default Settings will remove all User Settings! 7. Wait for system to load the image.

  • Page 52: System Update

    Colortrac Z Series Service Manual 8. Select Normal System Operation to restart the system back to SmartWorks MFP. 13.3 System Update 1. Select Start System Update/Recovery. 2. System will restart. Select System Update. 3. Cancel will return to normal system operation.
  • Page 53 Colortrac Z Series Service Manual 4. Insert the USB stick containing the image file. Select the image you want to install. 5. Select OK. 6. Select whether to keep previous User Settings (User Presets, User Accounts and User Logs). WARNING: Factory Default Settings...
  • Page 54 Colortrac Z Series Service Manual 7. Wait for system to load the image. WARNING: Do NOT power off the system! 8. Remove the USB stick. Select Normal System Operation to restart the system back to SmartWorks MFP. Page 54 of 63...

  • Page 55: System Back Door To Os

    Colortrac Z Series Service Manual 13.4 System Back Door to OS 1. In SmartWorks MFP - Settings, select System Administration. 2. Press the hidden button inside the gear wheel icon. Enter the password “p107”. 3. SmartWorks MFP will exit and show the Command Prompt.

  • Page 56: System Update & Recovery Notes

    Colortrac Z Series Service Manual 13.5 System Update & Recovery Notes 1. Power disconnected during the Update and Recovery process or the system cannot boot up in The system can be recovered back to full factory defaults. Normal System mode because it is corrupted.

  • Page 57: Engineers Menu - Adjust Scanner Settings

    Colortrac Z Series Service Manual 13.6 Engineers Menu – Adjust Scanner Settings 1. Select Settings – Scanner Settings – Scanner Maintenance 2. Select Engineer Menu 3. Enter the password “p107” 4. Select Adjust Scanner Settings 5. Select Settings to adjust...

  • Page 58: Motor Speed

    Colortrac Z Series Service Manual 13.7 Motor Speed 1. To compensate for inaccuracies See Engineers Menu – Adjust Scanner Settings. in scan length, select Motor Speed Adjustment. 2. Using the following equation to recalculate a new motor speed: Length of Original Document...

  • Page 59: Paper Staging

    Colortrac Z Series Service Manual 13.9 Paper Staging 1. To reduce or increase the size of the top & bottom borders of the See Engineers Menu – Adjust Scanner Settings. scanned image, select Paper Staging Adjustment. 2. Enter a new value.

  • Page 60: Engineers Menu - Restore Scanner Values

    Colortrac Z Series Service Manual 13.11 Engineers Menu – Restore Scanner Values 1. To enter scanner calibration data into the scanner if they have been corrupted or the Main Board has been replaced, select Settings – Scanner Settings – Scanner...

  • Page 61: Smartworks Mfp6 Error Codes

    Colortrac Z Series Service Manual 13.12 SmartWorks MFP6 Error Codes Code Module Name Description Scanner API Incorrect scanner status. Please check the paper path and reload the media. Scanner API The driver for the scanner can not be found. Please reinstall the software to correct the issue.
  • Page 62 Colortrac Z Series Service Manual Copy Engine Could not find more spooled data when more was expected. This can be caused by too large or too many print jobs open at the same time. Copy Engine The scanner is currently on standby. Press the soft power button on the scanner to activate it.
  • Page 63 Colortrac Z Series Service Manual Highlevel Business Too much data for file. Dpi/scan region combination is too large or the logic output scaling is too large. Highlevel Business Unable to create folder. Please check that the path is valid and that logic you have required permissions.

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