McAfee VIRUSSCAN 5.1 User Manual page 78

Removing Infections From Your System
In the United States
In the United Kingdom
In Germany
In Japan
In Australia
In the Netherlands
In your message, include this information:
• Which symptoms cause you to suspect that your machine is infected
• Which product and version number detected the virus, if any did, and
what the results were
• Your VirusScan and .DAT file version numbers
• Details about your system that might help to reproduce the environment in
which you detected the virus
• Your name, company name, phone number, and e-mail address, if possible
• A list of all items contained in the package you are sending
Mailing infected floppy disks
You can also mail the actual disks you created directly to McAfee VirusScan
anti-virus researchers. McAfee VirusScan Software recommends that you
create a text file or write a message to accompany the disks that includes the
same information you would submit with an electronic disk image. Send your
sample to only one research lab address so that you can receive the fastest
possible response to your issue. Use these mailing addresses:
In the United States:
Network Associates, Inc.
Virus Research
20460 NW Von Neumann Drive
Beaverton, OR 97006
78 McAfee VirusScan
virus_research@nai.com
vsample@nai.com
virus_research_de@nai.com
virus_research_japan@nai.com
virus_research_apac@nai.com
virus_research_europe@nai.com
In the United Kingdom:
Network Associates, Inc.
Virus Research
Gatehouse Way
Aylesbury, Bucks HP19 3XU
UK