Troubleshooting; Overview; General Problems - Brother HL-2170W Network User's Manual

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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the Brother
network printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com
This chapter is divided into the following sections:

General problems

Network print software installation problems
Printing problems
Protocol-specific troubleshooting
General problems
CD-ROM is inserted, but does not start automatically
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute Start.exe in the root directory of the CD-ROM.
My computer cannot find the printer/print server
I cannot make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Light or BRAdmin Professional
®
For Windows
The Firewall setting on your computer may be rejecting the necessary network connection. In this case,
you will need to disable the Firewall on your computer and re-install the drivers.
®
Windows Vista users:
a
Click the Start button, Control Panel, Network and Internet, Windows Firewall and click
Change settings.
b
When the User Account Control screen appears, do the following.
Users who have administrator rights: Click Continue.
For users who do not have administrator rights: Enter the administrator password and click OK.
c
Click the General tab. Make sure that Off (not recommended) is selected.
d
Click OK.
Note
After the Brother software is installed, restart your Firewall.
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