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ANZ Manuals
Payment Terminal
MOBILE
Operating manual
ANZ MOBILE Operating Manual
Simple and reliable payment solutions
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Contents
Table of Contents
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Table of Contents
Table of Contents
1 Welcome
Merchant Agreement
Important Contact Details
Authorisation
Floor Limits
Change of Business Details
2 Cards You Can Accept
3 Merchant Cards
4 Equipment Maintenance
5 Stationery
6 Fraud Minimisation
7 Errors and Disputes
Typical Causes of Returns and Corrections
Chargebacks
8 ANZ POS Turbo
Terminal Features
Terminal Keypad
Card Reader
How to Load Printer Paper
9 ANZ POS Mobile
Terminal Features
Terminal Keypad
Card Reader
How to Load Paper
Charge and Communication Points
Sim Card
Safety
10 Modes of Operation
Start Screen
Security Mode
Training Mode
11 Processing a Sale
How to Process a Cheque or Savings Purchase Transaction
How to Process a Credit Purchase Transaction Using a Magnetic Stripe Card
How to Process a Credit Purchase Transaction Using a Chip Card
12 Processing a Cash out Only Transaction
13 Processing a Refund Transaction
14 Electronic Fallback Processing (Efb)
15 Manual Transaction Processing
Paper Voucher Processing
Handkey (Manual Entry) Processing
16 Mail, Telephone and Ecommerce Order Processing
How to Process a Mail Order Transaction
How to Process a Telephone Order Transaction
How to Process a Ecommerce Order Transaction
17 Optional Features
Tip Transactions
Pre-Authorisation
Customer Preferred Currency
18 Terminal Error Messages
19 Settlement
20 Print Totals
21 Reprint the Last Record
22 Transaction Detail Report
23 Filing and Retention of Transaction Records and Vouchers
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Merchant Trading Name:
Merchant Identification Number:
Terminal Identification Number:
Merchant Operating Guide
ANZ POS TurbO™
ANd ANZ POS MObile™ TerMiNAlS
SiMPle ANd reliAble PAyMeNT SOluTiONS
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