Hewlett-Packard Limited Warranty Statement - HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual

Step 2 - Placing Part Orders
To order service parts after your warranty has expired, please contact the appropriate HP
Customer Care Parts Ordering center in your region, during the hours specified below.
Region Telephone Number
Canada 800-387-3154 or
905-206-4747
United States 800-227-8164

Hewlett-Packard Limited Warranty Statement

1. HP warrants to you, the end-user customer, that HP hardware will be free from defects in
materials and workmanship for a period of ONE (1) YEAR from date of purchase. If HP
receives notice of such defects during the warranty period, HP will, at its option, either
repair or replace product components that prove to be defective. Replacement
components may be either new or equivalent in performance to new.
Repair or replacement will be performed by HP, Reseller or qualified third party, at
o
HPs option, "on-site" at your premises or by use of the Customer Replaceable Part
process The following table outlines HPs response time goals based on distance.
Response times are not guaranteed.
Zone
1-3
4-5
6
Not designated
On-site service is restricted or unavailable in certain locations. In HP-Excluded
Travel Areas-areas where geographical obstacles, undeveloped roads, or
unsuitable public transportation prohibit routine travel-service is provided on a
negotiated basis at extra charge. To find out if you are in a geographically restricted
service area, contact the HP Customer Support Business Center at 1-800-743-8305
HP SupportPacks and other enhanced services may follow different guidelines.
Please contact your HP Authorized Reseller or the HP Customer Support Business
Center at 1-800-743-8305 for information warranty upgrades and response times.
2. Replacement components assume either the remaining warranty of the components
they replace or 90 days, whichever is greater. When service involves the exchange of
a product or a component, all removed components, in their entirety, become the
property of HP and must be returned to HP after the replacement has been installed.
The replacement component becomes your property and you may be billed for
components not returned to HP.
Caution:
Hours of Operation
M-F, 8:30am-5pm ET
M-F, 6am-5pm PT
Distance from HP Office
160 km (100 mi)
320 km (200 mi)
480 km (300 mi)
Over 480 km (300 mi)
Use only HP Hard Drives approved for your HP NAS VA. For an up-to-
date list of approved hard disk drives, please visit our web site at
http://www.hp.com/support/nasva. Drives on the approved list have
custom firmware for use in your HP NAS VA. Do not attempt to install
any hard disk drives other than the approved drives listed at this web site
as doing so may result in system failure or loss of data. Using non-
supported hard drives may also void your warranty.
Response Time
Next Business Day
Second Business Day
To be negotiated
To be negotiated
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