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Troubleshooting
P
(
)
ATTERNS
MOIRÉ
APPEAR IN THE OUTPUT
•
On the Copy screen, select the Text/Photo or Printed Image icon.
•
Rotate the original document on the scanner glass.
•
On the Copy screen, adjust the scale setting.
T
EXT IS LIGHT OR DISAPPEARING
•
On the Copy screen, touch the Text icon.
•
Decrease the background removal setting.
•
Increase the contrast setting.
•
Decrease the shadow detail setting.
T
HE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
•
On the Copy screen, select the Printed Image icon.
•
Decrease the background removal setting.
Partial document or photo copies
These are possible solutions. Try one or more of the following:
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
C
HECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1
From the printer control panel, check the Paper Size setting from the Paper menu.
2
Before sending the job to print, specify the correct size setting:
•
For Windows users, specify the size from Print Properties.
•
For Macintosh users, specify the size from the Page Setup dialog.
Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, then make sure:
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
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