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Troubleshooting
C
HECK THE PAPER TYPE
•
Try a different type of paper.
•
Use only the recommended transparencies.
•
Ensure that the Paper Type setting matches what is loaded in the tray or feeder.
•
Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or
feeder.
E
NSURE THAT THE TONER IS DISTRIBUTED EVENLY WITHIN THE TONER CARTRIDGE
Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
T
HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used toner cartridge with a new one.
Streaked horizontal lines
ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
T
HE TONER IS SMEARED
Select another tray or feeder to feed the paper for the job:
•
From the printer control panel Paper Menu, select the Default Source.
•
For Windows users, select the paper source from Print Properties.
•
For Macintosh users, select the paper source from the Print dialog and pop‑up menus.
T
HE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
T
HE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the toner cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
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