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Basic Troubleshooting Guide
The Basic troubleshooting guide is intended to provide you with a guide to problems that you may experience
with the system:
• Not Posting (no display on power up)
• Stability Problems
• No BOOT (system will boot to a display but will not boot to operating system)
No Post
•
Power supply issue
•
BIOS problems
•
Non supported components
•
Diagnostic codes
•
Jumper settings
•
Shorting issues
•
Component related issues
Stability Problems
•
BIOS related
•
How to identify your motherboard model and BIOS version
•
How to update your motherboard BIOS
•
CPU Temperature
•
Memory Issues
•
CPU Problem
No Boot (system does post)
•
Hard drives not detected
•
Hard drives are detected at boot
•
SATA configuration
•
RAID controller configuration
nView functions
•
Clone view and Dual view setup
TV@nywhere Issues
•
Hardware issues
•
Software setup
•
Audio/Video troubleshooting
K8N Neo Serires
NEW!
•
FAQ
•
NVIDIA RAID
P4 Socket 775 CPU Installation
•
How to install Pentium 4 socket 775 processors
BIOS Flash/Update procedures using Floppy Drive and Bootable CD
NEW!
NEW!
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Related Manuals for MSI Pro Series
Summary of Contents for MSI Pro Series
- Page 1 Basic Troubleshooting Guide The Basic troubleshooting guide is intended to provide you with a guide to problems that you may experience with the system: • Not Posting (no display on power up) • Stability Problems • No BOOT (system will boot to a display but will not boot to operating system) No Post •...
- Page 2 How to flash the BIOS CD • How to flash the BIOS Flash Drive • How to upgrade BIOS using MSI LiveUpdate Utility No Post - Power supply issues System has no power Verify that power supply is of the appropriate wattage for system.
- Page 3 Power supply connections Figure below shows typical cable connection found on the power supply ^ Back to top No Post - BIOS problems Incorrect BIOS settings by user Clear CMOS with jumper JBAT1 With system powered off move jumper JBAT1 from pins 1-2 to pins 2-3 for 15 seconds and then return the jumper to pins 1-2 and retest the system.
- Page 4 2 minutes before screen comes out) ^ Back to top No Post - Non supported components Verify that components are supported Check MSI website to verify that CPU being used is supported by motherboard • CPU support lists available by model on MSI Taiwan website •...
- Page 5 • Check with video card manufacture or verify “Golden Finger” (figure below) to determine if video card is 1.5v or 3.3v AGP spec. ^ Back to top No Post - Diagnostic codes Verify POST beep codes Continues beeps or 1long 2short beeps = possible memory error •...
- Page 6 Any other RAM problem beep(s) What are the LED definitions of D-Bracket? D-Bracket™2 Description System Power ON -The D-LED will hang here if the processor is damaged or not installed properly. Early Chipset Initialization Memory Detection Test - Testing onboard memory size. The D-LED will hang if the memory module is damaged or not installed properly Decompressing BIOS image to RAM for fast booting Initializing Keyboard Controller...
- Page 7 Clear CMOS jumper (normally JBAT1) must be set to “Keep settings” to allow the system to POST If JBAT1 is set to “clear CMOS” position the motherboard will not power on or post • On most MSI motherboards you will set JBAT1 as listed below • JBAT1 pins 1-2 Keep settings •...
- Page 8 Memory timing issues • CPU ID issues Latest BIOS update can be found on the MSI website or obtained using the Live Update utility. ^ Back to top Stability Problems - How to identify your motherboard model and BIOS version How to identify the BIOS version Upon boot-up, the 1st line appearing after the memory count is the BIOS version.
- Page 9 Model name: KT6 Delta ERP number: 010 as listed under M/LOT Model number: MS-6590 ^ Back to top Stability Problems - How to update your motherboard BIOS • Download the latest BIOS for your motherboard from the website. • Extract the BIOS files to a blank formatted floppy disk •...
- Page 10 • Verify that CPU HSF is recommended for your CPU • Check for CPU overclocking which may cause overheating • Check CPU FSB clock • Check CPU Vcore voltage • Check computer case for proper ventilation ^ Back to top Stability Problems - Memory Issues •...
- Page 11 ^ Back to top No Boot (system does post) - Hard drives not detected • Check jumper settings on all IDE devices • Verify that IDE controller is configured correctly in the BIOS • Check to make sure that the drive is connected to the correct controller •...
- Page 12 • On-Chip IDE configuration (Intel ICH5(R) Only) (Fig-a) • Operate Mode – Select Native mode for Windows XP, Select Legacy mode for Windows 9x/ME/2000 • ATA Configuration – Select S-ATA only • S-ATA Keep Enabled – Yes(Default) • P-ATA Keep Enabled – Select Yes •...
- Page 13 (Fig-a) (Fig-b) ^ Back to top No Boot (system does post) - RAID controller configuration Configure RAID Array First For the VIA VT8237 RAID • Push the Tab key once prompted to enter the Via VT8237 Setup. • Next, Select Create Array (Fig-a) •...
- Page 14 (Fig-a) (Fig-b) For the Intel ICH5R RAID • Push Control-I once prompted to enter the Intel ICH5R RAID Setup. • Next, select option 1. Create RAID Volume, (Fig-a) • Now name the RAID Volume, then select the Raid Level, RAID0(Stripe) or RAID1(Mirror), next choose the Strip Size, and then create the volume.
- Page 15 (Fig-a) (Fig-b) ^ Back to top nView functions - Clone view and Dual view setup Clone Function duplicates the exact content of the primary display to the secondary nView: (TV/2nd monitor) Dual View Function expands the screen of the primary display to the secondary (TV/2nd nView: monitor) and allows both the primary and secondary to display different contents •...
- Page 16 Hardware Installation Card not detecting • Re-seat the card in PCI slot • Try installing into another PCI slot ^ Back to top TV@nywhere Issues - Software setup Software Installation Will not auto run • Manually run "demo32.exe" file from auto run folder in CD (usually drive D) Requires a serial number •...
- Page 17 Not detecting channels correctly • Ensure correct country is selected (i.e. USA) • Also input should be set to antenna or cable depending on your setup. Note: digital cable not supported No sound or video when capturing from external video source •...
- Page 18 Video but no sound • Ensure audio input is set to Line In • Make sure Line-In is selected in sound • Also check that sound card is listed under Audio properties recording controls Input Device • Check that audio cable is connected to Audio •...
- Page 19 K8N Neo Series - NVIDIA RAID How to configure the onboard RAID • First, you need to go into the motherboard bios, under integrated peripherals/onboard device/Raid config, and enable the IDE/SATA connection you are using in which you want to Raid, and then save and exit out of the bios.
- Page 20 • Now push Ctrl-X to exit the Raid setup, after exiting the Raid setup, restart your system and go into the motherboard bios. • Go to Advanced BIOS Features, select the 1st/2nd/3rd boot device as hard disk. Then go to the Hard Disk Boot Priority option, and select the hard drive you want to boot from, and then save and exit out of the bios.
- Page 21 How to install Windows 2000/XP using the onboard RAID • Right after booting off of the Windows cd, you need to push the F6 key when prompted • Next when prompted push the S key, and install the Nvidia Raid Class Driver, then push the S key again, and install the Nvidia Nforce Storage Controller Driver, in which the screen will look like this, then push enter to continue.
- Page 22 • After this Windows 2000/XP will continue the installation, and will detect the Raid array to be installed onto. ^ Back to top P4 Socket 775 CPU Intallation How to install Pentium 4 Socket 775 Processors Step 1 Step 2 Step 3...
- Page 23 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12...
- Page 24 Step 13 Step 14 Step 15 Please make sure the black plastic cap is on the CPU bracket to protect the socket pin when the CPU is not installed or when sending the board for service.
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