Assa Abloy traka User Manual
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Assa Abloy traka User Manual

Assa Abloy traka User Manual

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TRAKA TOUCH LOCKERS
USER GUIDE
UD0090
21/11/24
VERSION 6.3
V6.3 21/11/24
UD0090
Page 1 of 180
This Document is uncontrolled when printed unless over stamped "CONTROLLED DOCUMENT"

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Summary of Contents for Assa Abloy traka

  • Page 1 TRAKA TOUCH LOCKERS USER GUIDE UD0090 21/11/24 VERSION 6.3 V6.3 21/11/24 UD0090 Page 1 of 180 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 2: Table Of Contents

    Product Compliance ........................11 4.3.2 Business Compliance ........................11 USB Memory Sticks ........................11 Traka Touch Locker Details and Diagrams ....................13 Traka Touch Tablet Locker ....................... 13 Traka Touch Personnel Locker ......................13 Traka Touch Modular Locker ......................14 Traka Touch Laptop Locker ......................
  • Page 3 7.1.4 Credential ID and Pin Access ......................21 7.1.5 Fingerprint Access ........................21 7.1.6 Fingerprint and PIN Access ......................21 Granular User Permissions ....................... 22 Multiple ID & PIN Attempts ......................28 Users ..............................30 Creating The First Admin User ......................30 Adding more Users .........................
  • Page 4 802.1X Support ........................97 13.7.5 Communication Status ......................101 13.7.6 Add the CA Certificate into the Traka Touch ‘Root Store’ (V2.3.0 & Later) ........102 13.7.7 Add the CA Certificate into the Traka Touch ‘Root Store’ (Pre V2.3.0) .......... 105 13.8 Reader Administration ........................
  • Page 5 Help ............................125 13.16.1 Viewing the Help Section ....................... 125 13.16.2 Changing the Support Section ....................125 13.17 Backing Up The Traka Touch Database ..................126 Sagem MorphoSmart Reader ......................129 14.1 Introduction ..........................129 14.2 System Requirements ........................129 14.2.1...
  • Page 6 18.1 Using Emergency Open ......................... 145 18.2 Emergency Open with fault Logging ....................147 18.3 Grant/Revoke Emergency Open in Traka Touch ................149 18.4 Reports ............................150 Remote Emergency Open All Doors on All Lockers................. 151 19.1 Operation ............................ 151 19.2...
  • Page 7 Battery Specification ......................163 20.7.2 Battery Location ........................163 20.7.3 Battery Connection Details ..................... 164 20.8 Traka Touch Sound Masking Locker – Calibration ................164 20.8.1 Sound Masking Calibration Check ................... 165 20.8.2 Day-to-Day Functionality ....................... 165 20.9 Zip and Export All Log Files and SQL CE Database to USB ..............166 20.10...

  • Page 8: Gdpr Compliance Information

    Please be aware that under General Data Protection Regulations (GDPR) any Data Controller “shall be responsible for, and be able to demonstrate, compliance with the principles of GDPR”. With regards to the personal data held on Traka products, the company or organisation that owns and operates the Traka system is the Data Controller as they are responsible for obtaining that data and for determining the purpose and legal grounds for which it is to be used.

  • Page 9: Introducing Traka

    Our solutions are tailored to customer needs and requirements, providing the most value and impact on their business. Traka is a global organization with local support, working to defined processes so that we are local when you need us and global when it counts.

  • Page 10: Traka Contact Details

    TRAKA CONTACT DETAILS Sales Website www.traka.com Sales Enquiries Email sales@traka.com Support Website support.traka.com Traka UK Main Tel: +44 (0)1234 712345 Support Tel: +44 (0)333 3553641 Contact Email: info@traka.com Traka Europe Main Tel: +44 (0)1234 712345 Support Tel: +44 (0)1234 943900 Contact Email eusupport@traka.com...

  • Page 11: What And Who Is This Guide For

    WHAT AND WHO IS THIS GUIDE FOR? This User Guide has been prepared to assist you (the end user) with the operating basics of the Traka Touch System. Please keep this guide handy for those times when you need to remember how to...

  • Page 12: Product Details

    Information Security – ISO27001 USB MEMORY STICKS NOTE: USB memory sticks should be formatted to FAT32 and not NTFS when used in a Traka Touch system, as NTFS is not supported by the Windows CE operating system used. V6.3 21/11/24...
  • Page 13 The type of system will determine which USB port will be used. Some Locker systems will require access to the Touch PCB located behind the control panel door using a master key. If you require further assistance, please contact Traka Technical Support using the information at the end of this document.

  • Page 14: Traka Touch Locker Details And Diagrams

    TRAKA TOUCH LOCKER DETAILS AND D IAGRAMS Traka Touch Lockers are designed around each customer’s individual requirements. Therefore, each locker system is different and will vary in size, compartment numbering, colour etc. The diagrams below are examples to show the different types of Locker System available.

  • Page 15: Traka Touch Modular Locker

    TRAKA TOUCH LAPTOP LOCKER The Traka Touch Laptop Locker System is available in 10 or 15 compartment versions with RFID or non-RFID tagging capability. These lockers are now available in two variants: original Touch Laptop Locker is equipped with a Resistive Touch Screen and the iMX28 Control Board.

  • Page 16: Traka Touch Smartphone Locker

    TRAKA TOUCH SMARTPHONE LOCKER The Traka Touch smartphone Locker is available with 20 or 30 compartments with RFID or non-RFID tagging capability. These lockers are now available in two variants: original Touch Smartphone Locker is equipped with a Resistive Touch Screen and the iMX28 Control Board.

  • Page 17: Traka Touch Large Format Locker

    This cam lock provides access to the cabinet’s electronics during servicing and maintenance. 2 keys are supplied with your Traka system. We ask that you do not keep these keys in any locker compartments. In case of system failure, they will be required to gain access to the electronics.
  • Page 18 Card/Proximity Reader/Biometrics Reader (optional) Traka supports a wide range of access devices. The primary job of any access device is to identify the user to the Traka system. Once the system knows who you are, it can grant or deny access to specific items accordingly.

  • Page 19: Overview

    SCREEN SAVER If the Traka Touch system is not used for a user definable period, then the system will go into ‘idle’ mode. To use the system again simply press anywhere on the touch screen or swipe your card to wake the system up.

  • Page 20: Top Bar Icons

    6.2.3 TOP BAR ICONS Certain icons will be displayed in the top bar of the Touch system to indicate the current status of the system. Mains Power Connected – This icon will be present as long as the system is connected to mains power. USB Memory Stick Inserted –...

  • Page 21: Types Of Identification

    (finger) data to be held and used within the system for this purpose, or not. A user who chooses not to give consent for their biometric (finger) data to be used to identify themself to the Traka Touch system is able to use a Keypad ID (as described below).

  • Page 22: Credential Id Only Access

    Verify your username at the touch screen. NOTE: There is an event within Traka Touch called ‘Duress via PIN +/-1’. This is triggered to notify a duress situation. After a user has accessed the system either by Credential ID or fingerprint, they must input their PIN number + or - 1 digit of their actual PIN number to activate the event.

  • Page 23: Granular User Permissions

    Below are examples of what users with different user roles will see when they log in. By default, each system is set up to work in a specific way when releasing items. The Traka default is known as ‘I Know What I Want Mode’. This can be...
  • Page 24 Super Admin Role The Super Admin role will grant/revoke the user with all the Admin roles regardless of any of them being selected or deselected. System Admin Only Role The System Admin Role will provide a grant/revoke ability to administer Systems settings, including doors admin if the system is a locker, but will not enable the ability to edit user records.
  • Page 25 User Admin Only Role Selecting this option will provide an Admin role to grant/revoke the ability to edit User records such as adding or removing users or assigning items to users. Items Admin Only Role Selecting this option will add an Item admin role which will grant/revoke the ability to administer Item records, enabling a user to access items.
  • Page 26 System Reports Only Selecting this option will allow the user to view & run reports at the Traka Touch system. Users with Item Only Permissions Users without admin or reports permissions will only have access to the system items. The system will take them straight to the item selection screen on login.
  • Page 27 Users with System Admin & Items Users with the System Admin & Items permissions will be given the choice of selecting the I Know What I Want button or accessing the System Admin menu. Users with User Admin & Items Users with the User Admin &...
  • Page 28 Users with System Reports & Items Users with the System Reports & Items permissions will be given the choice of selecting the I Know What I Want button or accessing the System Reports menu. From the User Roles screen, it is also possible to create different combinations of roles that can be assigned to specific users.

  • Page 29: Multiple Id & Pin Attempts

    3. When a user unsuccessfully enters their ID, they will see the following message on the screen: The number of attempts can be set via a configuration through Traka and also through General Options in Traka Touch.
  • Page 30 At this point, the user will be logged out and an event will be recorded which can be viewed as an exception report in TrakaWEB. The number of attempts can be set via a configuration through Traka and through General Options in Traka Touch.

  • Page 31: Users

    USERS CREATING THE FIRST ADMIN USER When using Traka Touch for the first time, the initial step is to create a user. The first user to be created must be an admin user. NOTE: From here, you can select the language you wish the Touch System to display by selecting the Globe above the keypad.
  • Page 32 PIN after swiping your card. Credential ID Here you can input your swipe card ID number. Alternatively, you can swipe your card at the reader and the Traka Touch system will automatically fill in the field for you.
  • Page 33 Start Date The user active date defines when a user becomes able to use the Traka Touch system. Selecting the arrow button will generate a pop-up window that allows you to manually define the date and time you wish the user to become active.
  • Page 34 Expiry Date The user expiry date defines when a user becomes unable to use the Traka Touch system. E.g., after this period, the user will no longer be able to do anything they were previously permitted to. Selecting the arrow button will generate a pop-up window that allows you to manually define the date and time you wish the user to expire.
  • Page 35 After adding the user, you will be taken back to the User Admin page. To add more users simply click the Add button and repeat this process. After adding the user, you will be taken back to the User Admin page. At this point, you can add more users by selecting the Add button and repeating steps 4-8.

  • Page 36: Adding More Users

    There are two levels of access when using a Traka Touch system - Primary and Secondary. A primary level of access can either be a Credential ID, Keypad ID or Fingerprint ID. This means any one of those forms of ID will allow you access to the system.
  • Page 37 PIN after swiping your card. Credential ID Here you can input your swipe card ID number. Alternatively, you can swipe your card at the reader and the Traka Touch system will automatically fill in the field for you.
  • Page 38 Start Date The user active date defines when a user becomes able to use the Traka Touch system. Selecting the arrow button will generate a pop-up window that allows you to manually define the date and time you wish the user to become active.
  • Page 39 Expiry Date The user expiry date defines when a user becomes unable to use the Traka Touch system. e.g., after this period, the user will no longer be able to do anything they were previously permitted to. Selecting the arrow button will generate a pop-up window that allows you to manually define the date and time you wish the user to expire.

  • Page 40: Editing Users

    User Curfew Type Here, you will be able to select from None, Specific time of day and Days/Hours Minutes. Please refer to the Curfews section for more information. Once you have selected the desired option, select Save. NOTE: If you are using a Fingerprint Reader, at this point you can click the Enrol button instead of Save. Please refer to the Sagem MorphoSmart Reader Section for details on how to enrol the user.

  • Page 41: Deleting Users

    To retain the audit history, such as a sequence of activity that has affected a specific operation, procedure or event, it is recommended that the User details are maintained & not fully deleted from the database. With this in mind, the preferred option to remove a User from a Traka system is as follows: •...
  • Page 42 NOTE: If Multiple Credentials has been enabled, the Import and Export buttons will not be listed. For further information, please refer to UD0260 – TrakaWEB Version 4 User Guide. The following screen will ask you whether you wish to permanently delete the user, click Yes. NOTE: If you are deleting all of the users in the system, the last user to be deleted must be an admin user.

  • Page 43: Supporting A Large Number Of Users

    SUPPORTING A LARGE NUMBER OF USERS In order to enhance system performance, a search bar is used within the User Administration screen on Traka Touch to handle a large number of users. Click on the search bar. Less than 500 users If there are 500 or less users within the system, the option to Show All will be displayed.

  • Page 44: User Enrolment Id

    USER ENROLMENT ID An Enrolment ID is a number assigned to a user to enable them to enrol directly at the Traka system without the need for an admin user to be present. This feature can be used only with Card or Biometric readers.
  • Page 45 ID. Click Save. The Enrolment ID must be entered into the correct field either in the user record within the Traka Touch System, or in the Enrolment ID field in the user import spreadsheet.
  • Page 46 The user will be prompted to enter their Enrolment ID. Enter the ID and click (enter). If you are using a Sagem MorphoSmart Biometric reader, you will be asked to present your finger to start the enrolment process. For more information on enrolling with a Sagem MorphoSmart reader, please refer to the section ‘Sagem MorphoSmart Reader’.

  • Page 47: Door Administration

    DOOR ADMINISTRATION NOTE: This process can only be performed by an Admin User. The door administration process allows you to configure each compartment number. For example, if you wanted the compartment numbers to run from left to right, or if you wanted them to run from top to bottom, any combination is possible.

  • Page 48: Release/Release All Doors On Lockers

    The option to release individual doors or release all doors is an option specific to stand-alone locker systems and can be performed during production or by a Traka Installation Engineer. It will enable a user to carry out basic checks to ensure that each locker door is responding without the interference of any additional options or features.
  • Page 49 Release All When pressed, this button will release all the doors to the locker system. Once an Admin User is added to the Traka Touch database, the Release and Release All doors buttons will no longer be visible. V6.3 21/11/24...

  • Page 50: Item Administration

    RFID LOCKERS Traka RFID lockers are used in situations where controlling who has access to the item is itself not enough. In such circumstances, it is often necessary to know exactly when the item was taken, when it was returned, and to ensure that it was returned to the correct location.
  • Page 51 Click Admin. Click Items. The item list will currently be populated with unrecognised items. To synchronise your items, click the Setup button. You will be asked if you wish to setup all items. Click Yes. The item list will now begin to populate, showing all the items that are being recognised. This process is displayed via the small blue progress bar in the top right corner of the window.
  • Page 52 NOTE: For further information on how to utilise the description feature see the ‘Searching for Items’ section. At this point, you can also configure an item to require authorisation to be accessed, and also choose to assign a curfew to the item. To do so, simply click the Options button. NOTE: For further information on using authorisation, refer to the ‘Item Authorisation’...

  • Page 53: System Operation

    ‘I Need To Search’ or ‘I Know What I Want’. By default, each Traka Touch system is configured with the ‘I Know What I Want’ mode. For more information on the item release screen, please review the ‘Item Release Screen’ section. To change the item release preferences, please refer to the ‘General Options’...

  • Page 54: Item In Wrong Position

    - Grey symbols with a yellow tick show that you have removed the item from the system. On a Non-RFID System this symbol is displayed when the door is open - Grey symbols with a grey cross indicate that another user has the item out of the system (RFID only) - Grey symbols mean no item is assigned to that position - Pressing the Help button will present you with a screen that has instructions on how to remove/return keys.

  • Page 55: Deleting An Item

    If the item is not returned to the correct compartment, the next time a user accesses the system, the position number with the incorrect item will display a red sysmbol with an exclamation mark. To return the item to the correct compartment, select either the incorrect position or the position the item should be returned to and both doors will open.
  • Page 56 Close the door and you will then be logged out. Log back into the system and navigate to the Item Administration screen. Select the position of the removed item and select the Remove button. The system will request confirmation that you wish to remove the item record for that item. You will now return to the Item Administration screen and the item record for the selected item will no longer be shown.

  • Page 57: Adding An Item

    10.5 ADDING AN ITEM In certain situations, you may wish to add a new item to the locker system. This operation can only be performed by an admin user. As an admin user, log into the system and choose I know What I Want. Select an empty locker compartment and insert a new Item.
  • Page 58 The system will ask if you want to setup all Items. Select Yes. The system will now ask you if you wish to assign the item to the position that it was detected. Select Yes to continue. You will now return to the Item Administration screen and the new item’s status will be displayed as In. V6.3 21/11/24 UD0090 Page 57 of 180...

  • Page 59: Relocating An Item Within The Same System

    10.6 RELOCATING AN ITEM WITHIN THE SAME SYSTEM If required, it is possible to assign a new home position for an item within the same system even if the designated position currently has an item associated with it. In this example, the item from position 2 is currently out of the system and the item from position 4 will be relocated to that position.
  • Page 60 Next, run the setup process. At the next screen, select Yes to continue. The next screen will inform you that there is already an item assigned to that position and if you choose to move another item into that position, the existing item will be deleted. As it is the intention to relocate the item, select Yes to continue.

  • Page 61: Relocating An Item From One System To Another

    NOTE: It is possible to reallocate the deleted item back into the system. The item’s record will remain as shown below. 10.7 RELOCATING AN ITEM FROM ONE SYSTEM TO ANOTHER If required, it is possible to assign a new home position for an item from a different system even if the designated position currently has an iFob associated with it.
  • Page 62 You will be presented with a message indicating that the item is not recognised. Now close the door. Log back into the system and navigate to the Item Administration screen. You will see that the relocated item status for position 2 is shown as Unrecognised. Next, run the setup process.

  • Page 63: Relocating Items Within A Common Item Access Group

    The next screen will inform you that there is already an item assigned to that position and if you choose to move another item into that position, the existing item will be deleted. You will be given the option to Setup or Replace. If you choose Setup, a completely new item with no record will be setup which can be seen when you are returned to the Item Administration screen.

  • Page 64: Relocating Items Within An Item Access Group

    10.7.2 RELOCATING ITEMS WITHIN AN ITEM ACCESS GROUP If you wish to relocate an item associated with an Item Access Group from one system to another, the access level for the item will not be carried over to the other system and the access will not be removed from the Item Access Group. Therefore, if another item is setup in the position that the relocated item came from, it will inherit the previous access level of that item and anyone who had that item assigned via an Item Access Group or directly will inherit access to the new item.

  • Page 65: Changing The Clock Settings

    11. CHANGING THE CLOCK SETTINGS If necessary, the system clock setting maybe changed from within the Administration menu. From the Administration Menu, select the Clock icon. At the next screen, you will be able to edit the Day, Month, Year, Hour, Minutes, Seconds, and the Time Zone. By tapping above or below the current settings you can scroll up or down as required to change the clock settings as shown in this example: Once you have completed making your changes, click on Save to be taken back to the Administration Menu.

  • Page 66: Multiple User Locker Access

    A configuration change will be required to enable the feature which can be obtained from Traka. Multiple User Locker Access is not compatible with the following: •...

  • Page 67: Using Multiple User Locker Access

    11.1.1 USING MULTIPLE USER LOCKER ACCESS Log into the system using either card reader, keypad, or fingerprint. A message will appear on the screen and the locker door will automatically open. NOTE: This will only apply to users that have been granted access to a single locker compartment. There is no behavior change for a user with multiple door access and they will be presented with the ‘I Know What I Want’...

  • Page 68: Reports

    12. REPORTS Traka Touch systems allow you to run reports showing all activity and events that have occurred in a user definable period of time. NOTE: Reports can only be accessed by a user with ‘Reports’ permissions. Please refer to the ‘Users’ section for further details.
  • Page 69 • button will provide all the reports for today. • button will provide the events from the last seven days. • button will provide all the events from the past 30 days. If you wish to set a more specific start date, selecting the button for the start date will present you with a scroll function that will enable you to navigate up or down to select and set the required start date.
  • Page 70 • button will provide all the reports for today. • button will provide the events from the last seven days. • button will provide all the events from the past 30 days. If you wish to set a more specific start date, selecting the button for the start date will present you with a scroll function that will enable you to select and set the required start date.

  • Page 71: Exporting Reports

    If your system does not have a USB port located inside a locker compartment, you will need to gain access to the inside of the Traka Touch Pod by opening the control panel. See the ‘Opening the Control Panel’ section for more information.
  • Page 72 The report will now begin to export to the USB device. When the report has finished exporting, remove the memory stick and close the door (if applicable). You will be taken back to the event report screen. Click the button to be taken back to the login screen. V6.3 21/11/24 UD0090 Page 71 of 180...

  • Page 73: Advanced User Guide

    ITEM RELEASE SCREEN The latest Traka Touch application can display a selection screen that appears when a valid user logs into the system. This selection screen can have one or both of the following buttons depending on what is selected in the ‘General Options’.
  • Page 74 For example, typing ‘BA’ into the search field will retrieve any item description with ‘ba’ in the title. As shown below... • Barcode Scanner • Spare Battery Selecting an item from the left hand column (results), will automatically move it into the right hand column (selected items).

  • Page 75: I Know What I Want

    Here you simply select which items you would like, and the system will open the doors, providing you have the correct permissions. NOTE: This is the standard release method for Traka Touch systems. To make changes to this, please review the ‘General Options’ section. 13.2 NEW PIN It is possible to allocate a user with a secondary level of access i.e., a PIN (personal identification number).

  • Page 76: Search Report

    You will then need to re-enter the PIN for verifcation. NOTE: There is a minimum PIN length required. By default, Traka Touch is set up with a minimum of 4 digits. This is user definable and can be changed in the ‘Reader Administration’ settings.
  • Page 77 2. Click on Admin and then from the Administration screen, click on General. The General Options screen will display the current settings for the Search Report. The image below shows the default settings. 3. Click on the symbol. It will change to a symbol as shown below.

  • Page 78: Item Authorisation

    From the Login screen, you will now be able to access the Search Report. 13.4 ITEM AUTHORISATION In addition to the standard release of items, authorisation can be configured to force either 1, 2 or 3 people to authorise the access of specific items. When using authorisation, there are generally two types of Users, Authorisers (for example security guards) and Standard Users (for example employees).

  • Page 79: User Process

    When you have made your selection click the Save button to go back to the item list. From there click Exit to go back to the admin menu and Exit again to go back to the main login screen. 13.4.2 USER PROCESS A user without authorisation access logs into the system and attempts to remove an item that has 1 or more authorisers.

  • Page 80: Authoriser From A Different Group On Removal & Return

    As TrakaWEB will be required for associating a User to a Group, this option will not be available for standalone systems. Clicking a check box will enable Authorisers from Different Groups. This will not be available if the Traka Touch App version does not support this functionality.
  • Page 81 Once successfully logged in, the following screen will appear requesting that authoriser 1 of 2 access the system. Once the authoriser has successfully logged into the system, the following message will appear: This will be followed by another message requesting that the second authoriser access the system. As previously mentioned, authorisers must belong to different User Groups.
  • Page 82 It is also important that each authoriser is different. The person attempting to remove the Item cannot authorise them self. Once an authoriser from a different User Group accesses the system, the following message will appear: The Item will then be released to the User. 11.4.3.2 USER PROCESS –...
  • Page 83 At this stage, a message will be displayed requesting that an authoriser must enter their ID at the touch screen. In this example, 2 authorisers are required. Upon successful completion, the door maybe closed. V6.3 21/11/24 UD0090 Page 82 of 180 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 84: Exporting & Importing

    It is possible to export and import information such as users, items and permissions from/to the system via a USB memory stick from the Traka Touch application. The import feature is useful if you wish to add large lists of users in one To use the import feature, you would first need to enter all of the required user details into the Traka Spreadsheet.
  • Page 85 Type a file name and press the (enter) button to start the export. The system will then begin exporting. V6.3 21/11/24 UD0090 Page 84 of 180 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 86: Importing Users

    To use the import feature, you would first have to have edited a Spreadsheet of users. To obtain the Spreadsheet you need to export your current user list (even if the list is empty) from the Traka Touch system. Please follow the ‘Exporting Users’...
  • Page 87 To grant a user access to an item simply put a ‘Y’ in the corresponding column. You can also assign a description to an item by double clicking above the desired position and entering a description of your choice. When finished save the Spreadsheet onto a USB memory stick ready for importing to the Traka Touch system. 13.5.2.2 FAQ’S Overwriting Users –...
  • Page 88 If your system does not have a USB port located inside a locker compartment, you will need to gain access to the inside of the Traka Touch Pod by opening the control panel. See the ‘Opening the Control Panel’ section for more information.
  • Page 89 Once complete the table will show that the import was a success. You can now remove the USB memory stick. NOTE: Should an error occur during this process, please contact Traka Support using the technical support page at the back of this document.

  • Page 90: General Options

    Allow Any User to Correct an Item in Wrong Slot Condition When a user returns an item to an incorrect compartment in the system, the Traka Touch System will inform that user that the item belongs in another compartment. If the user ignores this message and closes the door, the next time a user accesses the system an icon will highlight the item in the wrong compartment.
  • Page 91 Default Item Release Screen The latest Traka Touch application can display a selection screen that appears when a valid user logs into the system. This selection screen can have one or both of the following buttons depending on what is selected in the ‘General options’.
  • Page 92 The default value is set to three but may be changed between zero and ten where zero is off. Selecting Next will take you back to the previous page. Selecting Defaults will set all the options back to the Traka default settings. When you have selected the appropriate settings click Save. V6.3 21/11/24...

  • Page 93: Network Administration

    To enable communications with TrakaWEB simply select the red line button and ensure the symbol changes to a green tick. The Comms Engine and the Security Mode will remain unknown until you are connected to Traka Web. Once connected the comms engine will display the IP address and the security mode will show the security type used e.g., Comms Engine –...

  • Page 94: Enforce Tls 1.2

    Within Traka Touch Network Administration, there is an Administration Option called Enforce TLS 1.2 This option is turned off by default. In this state, Traka Touch will communicate with the Comms Engine using TLS 1.0. With the option enabled, Traka Touch will ONLY communicate with the Comms Engine using TLS 1.2 IMPORTANT: A diagnostics option is available within Network Administration.
  • Page 95 It is strongly recommended to keep DHCP Enabled ‘off’. By setting this to ‘on’ the communication between the Traka Touch system and TrakaWEB could be interrupted. By selecting DHCP Enabled to ‘on’, ‘Renew DHCP’ will present you with a screen asking whether you wish to renew your DHCP settings.
  • Page 96 The Stats screen displays various pieces of information regarding the connection health between Traka Touch and TrakaWEB. At the very top of the page there are on screen LED’s that indicate the stage of communication with TrakaWEB. When all the lights are red, this means no communication is taking place and the system is not attempting to make a connection.

  • Page 97: Simple Network Management Protocol (Snmp)

    To support the functionality of SNMP, OS v4.4 must be installed for the iMX28 control board and OS v5.4 must be installed for the iMX6 control board. SNMP will only be supported by Traka Touch App version 2.13 or higher.

  • Page 98: Support

    Once you have completed entering the required information in the SNMP Administration, you may then configure the SNMP service. The status of the service may be viewed in SNMP Administration at the Traka Touch system. Access the system as an Admin user and navigate to the SNMP Administration screen.
  • Page 99 For more technical information concerning 802.1X please refer to TD0214 - 802.1x Configuration Guide for Traka Touch. To support the functionality of 802.1X, Traka Touch App version 3.1.0 or higher is required. Access the system and select the Admin button.
  • Page 100 To Enable 802.1X simply select the red line button and ensure the symbol changes to a green tick. You will now be required to complete the fields shown on the screen using the keypad. When you want to import a Root or Client certificate from a USB memory stick to utilise with 802.1X, please select appropriate button.
  • Page 101 The following status is displayed when the 802.1X service is authenticating: The following status is displayed when the 802.1X service has authenticated: If the Traka Touch detects an error or problem with the functionality of 802.1X, then one of the following error messages will be displayed: V6.3 21/11/24...

  • Page 102: Communication Status

    13.7.5 COMMUNICATION STATUS When you are in the login screen, you will now notice that in the top right corner of the screen next to the Traka logo are thirteen small blocks, one of which is black. These are status blocks, showing each stage of communication with TrakaWEB.

  • Page 103: Add The Ca Certificate Into The Traka Touch 'Root Store' (V2.3.0 & Later)

    (iMX6) control board. 13.7.6 ADD THE CA CERTIFICATE INTO THE TRAKA TOUCH ‘ROOT STORE’ (V2.3.0 & LATER) A Public Key Certificate is an electronic document used to prove ownership of a Public Key. The certificate will include information about the key, the identity of its owner and the digital signature of an entity that has verified the certificates contents.
  • Page 104 Select the Network menu from the Admin menu followed by the Certs button. Select Import. Insert a USB disk, which contains the CA Certificate you wish to load and select Confirm. V6.3 21/11/24 UD0090 Page 103 of 180 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...
  • Page 105 When prompted if the certificate requires a private key, select No. Ensure that the selected import store is Root and select Confirm. Once completed you will receive a message confirming that the certificate is imported. V6.3 21/11/24 UD0090 Page 104 of 180 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 106: Add The Ca Certificate Into The Traka Touch 'Root Store' (Pre V2.3.0)

    13.7.7 ADD THE CA CERTIFICATE INTO THE TRAKA TOUCH ‘ROOT STORE’ (PRE V2.3.0) Enter the Traka Touch OS by selecting the Cog icon from the Admin menu, followed by Yes to exit Windows CE. From the Start menu of the Touch OS, select Settings and Control Panel.

  • Page 107: Reader Administration

    13.8 READER ADMINISTRATION The Reader Administration Section allows you to define the system default settings for every user’s PIN. NOTE: Accessing the Reader Administration page must be carried out by an administrator. Please refer to ‘Accessing the System’ for further details. Access the system and click the Admin button.
  • Page 108 NOTE: Partial searches can be made, e.g. if you wanted to find an item that matched the description ‘Barcode Scanner’ instead of typing the whole description you could enter ‘scanner’ and the system will search for any description with that word. The searches are also not case sensitive. Enter the description or the number of the item you wish to search for and click the (enter) button.

  • Page 109: Languages

    13.10 LANGUAGES The Traka Touch system can support multiple languages on a per user basis. You can also change the language for a single login only as well as change the default language for the entire system. 13.10.1 CHANGING THE LANGUAGE FOR A SINGLE LOGIN From the main screen before you login, there are several language options to choose from.

  • Page 110: Changing Languages For A User

    NOTE: As a default the Traka Touch system language is set to English. Once you have selected the desired language click Save. Click Exit and you will be taken back to the Admin screen. From there click Exit again to return to the login screen.

  • Page 111: Alarms

    13.11 ALARMS There are three Alarm Relays fitted to the Traka Touch PCB which can be configured to activate and deactivate under certain conditions. To set alarms, an admin user will need to log into the system. For further details on how to access the system please refer to the ‘Accessing the System’...

  • Page 112: Multiple Alarm Outputs Per Relay

    13.11.1 MULTIPLE ALARM OUTPUTS PER RELAY This feature will allow multiple alarm outputs from the 3 main alarm relays on the control board. This will enable multiple alarm events of a similar nature on a single relay output. A user can then be alerted to a situation via their remote monitoring system.

  • Page 113: Table Of Alarm Events

    13.11.2 TABLE OF ALARM EVENTS The table below shows a list of all Alarm Events. On Event Off Event Any Tamper Open All Tamper Closed Battery Critical Power Restored Battery Disconnected Battery Connected Battery Low Power Restored Battery/Alarm Panel Open Battery/Alarm Panel Closed CAN Device Undetected Timer...

  • Page 114: Curfews

    Unauthorised Item Removed Timer Unauthorised Item Returned Timer Unknown ID Attempts Timer Unrecognised Item Returned Timer Unsupported Item Returned Timer User Logged In User Logged Out Wall Tamper Open Wall Tamper closed Receptor Panel Open Receptor Panel Closed System Alert System OK 13.12 CURFEWS Curfews are used to reduce the amount of time an item is out of the system, or how long a user can have an item in...

  • Page 115: Items With A 'Number Of Hours And Minutes' Curfew

    Once you have set the curfew click the Save button to be taken back to the user list. From there click Exit to go back to the admin menu and click Exit again to go back to the login screen. 13.12.1.2 THE USER PROCESS A user will access the system.
  • Page 116 13.12.2.1 HOW TO SET THE CURFEW An administrator will need to access the system. Click the Admin button. Click the Items button. Select an item from the list and click the Edit button. From the bottom right-hand side of the screen select Options to be taken to the curfew page. From here select the Number of Hours and Minutes curfew from the drop-down box and set the hours and minutes using the directional arrow keys.

  • Page 117: Users With A 'Specific Time Of The Day' Curfew

    13.12.3 USERS WITH A ‘SPECIFIC TIME OF THE DAY’ CURFEW This curfew will prompt the user when they remove an item that it is due back in the system by a specific time. You will be able to define exactly what time of day the user must return their item(s) to the system. NOTE: When activated this curfew applies to all items the user has access to, as it is enabled in the user’s profile.

  • Page 118: Users With A 'Number Of Hours And Minutes' Curfew

    To remove the item the user must click the ‘Yes’ button. Selecting ‘No’ will cancel the transaction and will require the user to log in again. After selecting ‘Yes’, the item will be released from the system. The on-screen icon will change from the ‘green tick’...

  • Page 119: All Curfews

    Once you have set the curfew click the Save button to be taken back to the user list. From there click Exit to go back to the admin menu and click Exit again to go back to the login screen. 13.12.4.2 THE USER PROCESS The user will access the system.

  • Page 120: Supress Curfew Acknowledgement

    Activating the Supress Curfew Acknowledgement prevents notifications for curfews being displayed. It does not affect curfew functionality. After logging on to the Traka Touch system with your ID PIN, swipe card or fingerprint, click on ‘Admin’. Next, click on ‘General’.

  • Page 121: Data Settings

    At the next ‘General Options’ screen, a user can enable or disable the ‘Suppress Curfew Acknowledgement’ option. Click on the icon to enable the option. Click on the icon to disable the option. Once the selection has been made, click ‘Save’ to continue. 13.13 DATA SETTINGS The Data Administration section allows you to define the SQL CE Database options and tools.
  • Page 122 Delete events older than x days - This option can be enabled or disabled by clicking the small tick or cross button. The maximum number of days this can be set to is 1825. NOTE: You can define how many days’ worth of data the system will return. Any event older than the number of days specified will be deleted.

  • Page 123: Power Settings

    Activates screensaver after x seconds of no activity. The Defaults button sets all your custom power options back to the Traka default settings. The Info button displays all the power supply information, such as the battery backup capacity and Voltage, the mains power level etc.

  • Page 124: Configuration

    The Config administration section allows you load a new configuration file into the system. This is required if a customer has requested additional software options or has had a change of reader for example. Traka will then compile a new configuration file and send it to you to import via a USB memory stick.
  • Page 125 If your system does not have a USB port located inside a locker compartment, you will need to gain access to the inside of the Traka Touch Pod by opening the control panel. See the ‘Opening the Control Panel’ section for more information.

  • Page 126: Help

    The Help section holds all of the information for your point of contact in case of assistance. The Help icon is on the main Traka Touch screen and does not require a user to access the system to view it.

  • Page 127: Backing Up The Traka Touch Database

    13.17 BACKING UP THE TRAKA TOUCH DATABASE The database holds all the information Traka needs to operate including the users, items, and event history. Traka Touch is supplied with an SD card to store database backups. The live database is stored on the flash disk. If the database is not backed up regularly and the machine fails for any reason you will have to start over again.
  • Page 128 If your system does not have a USB port located inside a locker compartment, you will need to gain access to the inside of the Traka Touch Pod by opening the control panel. See the ‘Opening the Control Panel’ section for more information.
  • Page 129 You can rename the database file if you wish by using the provided keyboard. When finished click the (enter) button. The system will now export the database to the USB device. Once the export is complete you can remove the USB device. You will be taken back to the Data Admin menu.

  • Page 130: Sagem Morphosmart Reader

    14.2.2 TRAKA TOUCH OPERATING SYSTEM For the Sagem MorphoSmart Fingerprint Reader to work with Traka Touch, the Traka Touch unit must have Windows CE build version 1.9 or later installed. Navigate to the Help section to check the Build Version.

  • Page 131: Access Methods

    (via the enrolment process) and used within the system (for the purpose of identifying the user to the Traka system). The user must give this consent (if they wish to enrol their finger), and the consent must show that they have genuine freedom of choice about giving this V6.3 21/11/24...

  • Page 132: Manual Enrolment By Admin

    When a user decides to enrol their finger (biometric data) as a method of accessing the Traka systems, they should not normally also have a Keypad ID Number held within the system.
  • Page 133 To enrol 1 or 2 fingers, use the up/down buttons to select the required number of fingers to enrol and press the Enrol button. Simply follow the on-screen instructions. The system will prompt the user to place each finder to be enrolled on the reader 3 times.

  • Page 134: Enrolment Id

    ‘configuration file’ loaded into the Touch unit – if you wish to swap from single finger to 2 finger enrolments, contact Traka for a new ‘configuration file’. Export the User spreadsheet and enter an Enrolment ID into the appropriate filed for each user you wish to enrol.

  • Page 135: How To Access The System

    If the fingerprint captures are successful, you will be presented with the following screen. The User can now access the system by the method explained in the next section. 14.6 HOW TO ACCESS THE SYSTEM When the login screen is displayed, simply place your enrolled finger on the reader. If recognised, the system will log you in.

  • Page 136: Removing A Fingerprint Template

    Once consent has been withdrawn, the organisation must remove the data from the system. The user will then need a Keypad ID to access the system. Log into the Traka Touch system and navigate to the User Administration page. Select the enrolled user you wish to edit and navigate to the User Administration Enrolment page.

  • Page 137: Tips On Enrolling

    The users’ template is now removed from the database. The User Administration page will remain visible should the user require re-enrolling. Once completed, select the Save button. 14.8 TIPS ON ENROLLING To get the best quality image, one needs to: •...

  • Page 138: Far

    Finger Inclination Finger Rotation Ideal Position Ideal Position 14.9 The False Acceptance Rate is set to < 0.01 % and currently cannot be altered. If the application keeps saying ‘Press harder’ without a finger placed on the reader, it’s likely that the glass needs to be cleaned or that there’s a bright light shining on the reader.

  • Page 139: Remote System Lockdown

    Remote System Lockdown is an optional feature that restricts the user from interacting with the system when an external alarm is triggered. A third-party alarm is wired into the Traka Touch and when triggered, will put the system into ‘lockdown’.

  • Page 140: Events

    A message will be present at the top of the screen inside the banner whilst the system is in the state. The message reads ‘System Blocked’. This will also be onscreen if the system is in lockdown. Users already logged in during an alarm condition will still be able to navigate to the admin menu if they have the correct permissions, however when the system lockdown begins item access is instantly removed, therefore if a user is currently at the item selection screen, they will immediately be prevented from removing items, even if they have access to them.

  • Page 141: Tamper Switch

    TAMPER SWITCH A tamper switch is fitted to a Traka Touch Locker System that when activated will display a message on the touch screen and log an event. The message will be displayed in the orange bar at the top of the screen. The system will also sound an alarm whilst the switch is activated.

  • Page 142: Feature Options

    NOTES LOGGING Notes Logging is a cost option that allows a user to enter a note into an on-screen dialogue box at the Traka Touch system when removing or returning an item. A maximum of 255 characters can be entered at any one time.

  • Page 143: Custom Messages

    Before it can be used, it will need to be enabled on your Traka Touch system by installing a configuration file. This is usually carried out by Traka during production but, if need be, you can add the configuration file to your own existing system.

  • Page 144: Real-Time Update Service

    UD0018 – TrakaWEB User Guide & UD0260 – TrakaWEB Version 4 User Guide. 17.10 REAL-TIME UPDATE SERVICE The Real-Time Update Service is a cost option feature that will provide Real-Time State Change information from Traka Touch to the Integration Engine v2 using a Message Broker on a system-by-system basis.

  • Page 145: Item Pairing & Locker Pairing

    Item Pairing and Locker Pairing are powerful security features which can prevent users from taking too many critical keys or assets from Traka Touch systems simultaneously or prevent the removal of keys or assets when it is not safe to use them.

  • Page 146: Emergency Open

    18. EMERGENCY OPEN The Emergency Open option will be a standard feature on all Traka Touch Locker systems using Traka Touch v2.3 and above with TrakaWEB v3.3 and above. It will allow a user with the option enabled on their profile to open all the doors on a Locker system.
  • Page 147 As the doors are opening, a progress bar will display the door count during the process. A flashing Emergency Open message will also be displayed at the top of the screen to show that the Emergency Open option has activated. You will now be taken to the ‘I Know What I Want’...

  • Page 148: Emergency Open With Fault Logging

    Lockers containing items with critical faults will not be opened by the Emergency Open process. The example below shows a Locker system containing non-critical and critical faulty items. With the Emergency Open option enabled, access the Traka Touch system using keypad, fingerprint or card. Select the Emergency icon on the Touch screen.
  • Page 149 The doors will now open sequentially as described previously except any doors to compartments containing items with critical faults. NOTE: The message on the Touch screen will now indicate that 1 item could not be released due to a critical fault. Click on OK to continue.

  • Page 150: Grant/Revoke Emergency Open In Traka Touch

    If your system is a stand-alone configuration i.e., it is not connected to TrakaWEB, the option to grant or revoke the Emergency Open permission to a User maybe carried out in Traka Touch. After logging in, select the user that you wish to grant the Emergency Open option to and then select Edit and then Access.

  • Page 151: Reports

    A new window will appear displaying a list of roles. Navigate through the list and select the Emergency Open role. The icon will change to a tick as shown below. Once completed, select OK and then Save and Exit. When the user who has been granted the Emergency Open permission logs into the system, they will see the option for Emergency Open available on the screen.

  • Page 152: Remote Emergency Open All Doors On All Lockers

    19.1 OPERATION Once the trigger input has been toggled on, the Traka Touch system will wake up. The Emergency Open screen will then be displayed and all the doors to the chosen locker system will automatically open. A Flashing Emergency Open message will also be displayed at the top of the screen.
  • Page 153 Once all the doors have been closed the system will still remain in Emergency Open mode, and any doors may be reopened by selecting a locker position from the Traka Touch screen. The system will remain in Emergency Open until all the doors have been closed and the trigger input is toggled off. The system will then return to the login screen.

  • Page 154: Emergency Open With Fault Logging

    19.2 EMERGENCY OPEN WITH FAULT LOGGING When Fault Logging is enabled on the Locker system and the Emergency Open has been activated, the compartment doors to any items that have critical faults against them will not automatically open. A message will appear on the screen informing you of how many items were not released due to having critical faults. After selecting OK, you will be taken to the I Know What I Want screen where you will see all the available items and their current status including items with critical and non-critical faults and any items currently out of the system.
  • Page 155 Select Continue and the item will be released. The system will remain in Emergency Open mode, and you may choose to reopen any doors that have been closed. The system will remain in Emergency Open until all the doors have been closed and the trigger input is toggled off. The system will then return to the login screen.

  • Page 156: General Maintenance

    Ensure that wipes are disposed of accordingly and avoid contact of your face with your hands during operation. This guide will assist you with the necessary requirements for cleaning your Traka systems to help reduce the spread of any viruses and ensure that they continue to function correctly.

  • Page 157: Powering On/Off The System

    Therefore, to safely switch off the system and prevent any data loss follow the steps below: To power on/off the system you will need to gain access to the Traka Touch PCB located on the back of the Control Panel. For information on accessing the Control Panel please refer to the section Opening the Control Panel.

  • Page 158: Manually Opening Doors

    In the case of a total power failure including the backup battery, you may need to manually open the locker compartment doors to access the items. Each Traka Touch Locker System is supplied with a manual override key to enable you to open each locker compartment.
  • Page 159 If you have multiple items that need to be replaced then repeat steps 1 to 4 for each of them before moving on to step 5. Identify yourself once again at the Traka System by entering your PIN or swiping your Card and then select the Admin button.
  • Page 160 11. Click the Exit button to be taken back to the administration menu, and from there click the Exit button again to return back to the regular login screen. 12. Identify yourself once again at the Traka System by entering your PIN or swiping your Card. 13. Select the ‘I Know What I Want’ button if applicable.

  • Page 161: Opening The Control Panel

    OPENING THE CONTROL PANEL Traka Lockers can be designed in various ways to suit the customers’ requirements. As a result, the process for opening the control panel may differ slightly between systems. However, the Control Electronics will always be locked behind the panel containing the touch screen.

  • Page 162: Serial Number/Rating Plate Location

    In some scenarios it may be necessary to access this label. Traka Lockers can be designed in various ways which means the exact location of the rating plate may differ between systems.

  • Page 163: Resistive Screen Lockers

    20.6.1 RESISTIVE SCREEN LOCKERS In principle, the location of the rating plate will be behind the Control Panel. For more details on opening the Control Panel see the previous section ‘Opening the Control Panel’. 20.6.2 CAPACITIVE SCREEN LOCKERS In all the locker models equipped with the Capacitive Screen, the rating plate is located on top of a locker, near its back edge.

  • Page 164: Replacing The Backup Battery

    REPLACING THE BACKUP BATTERY Traka provide a backup battery already connected with every Touch System supplied in the UK. The backup battery is kept charged by the system when running from the mains so that it is ready to be used should the power fail.

  • Page 165: Battery Connection Details

    Battery Connection Details section below. 20.7.3 BATTERY CONNECTION DETAILS The following diagram shows the connection details for the Traka Touch Backup Battery. For Battery disconnection, carefully disconnect the spade connectors from the battery. WARNING: Never disconnect the wires from the green connector whilst the cable is still connected to the battery terminals.

  • Page 166: Sound Masking Calibration Check

    If the recording is audible press the Up arrow ( A ) on the controller to a higher value. NOTE: Traka suggest a value increase of 2 between checks. Repeat the above process until an inaudible recording is made. IMPORTANT: Changing the sound masking volume for compartment group ( C ) DOES NOT automatically change the sound masking in compartment group ( D ).

  • Page 167: Zip And Export All Log Files And Sql Ce Database To Usb

    The day-to-day functionality of the SML will not be affected by the sound masking function being turned ON or OFF. NOTE: Traka would strongly recommend that a responsible person holds and manages the key to the sound masking ON/OFF control switch.
  • Page 168 You will then be asked if you want to include a current database backup in the zip file. Select Yes to continue. The door will then pop open, and you will be required to insert a USB memory stick. V6.3 21/11/24 UD0090 Page 167 of 180 This Document is uncontrolled when printed unless over stamped “CONTROLLED DOCUMENT"...

  • Page 169: Replacing The Usb Charging Cable

    You can rename the database file if required, by using the provided keyboard. If required, you can then enter an optional password to protect the archive. Once complete, press the Ent button to export the files. 20.10 REPLACING THE USB CHARGING CABLE If your system has fly lead charging it is possible to replace the charging lead should a fault occur or if a different charging lead is required.

  • Page 170: Replacing The Usb Charging Cable With A Serial Number Of Til18687 Or Higher

    20.10.1 REPLACING THE USB CHARGING CABLE WITH A SERIAL NUMBER OF TIL18687 OR HIGHER Power off the Locker system before starting any work. Open the compartment door, refer to Section 20.3 for more information. Disconnect the charger lead and remove the tablet device inside. The charger lead is connected to a USB socket mounted on the rear of the access panel on the front face of the tablet shelf.
  • Page 171 Disconnect the old charging lead from the USB socket. Attach a cable tie onto the new USB cable to prevent the cable from being pulled out, when on place. Replace the USB cable with the new one, with the cable tie sitting behind the access panel. Re install all parts removed.

  • Page 172: Replacing The Usb Charging Cable With A Serial Number Of Til18686 Or Lower

    20.10.2 REPLACING THE USB CHARGING CABLE WITH A SERIAL NUMBER OF TIL18686 OR LOWER Power off the Locker system before starting any work. Open the compartment door, refer to Section 20.3 for more information. Disconnect the charger lead and remove the tablet device inside. The charger lead is connected to a USB socket situated behind the access panel on the front face of the tablet shelf.
  • Page 173 10. Disconnect the charger lead from the USB socket and replace with the new one. 11. Coil up and cable-tie any excess cable, making sure enough length remains to connect to the tablet once in position. 12. Refit the access panel and replace the 2 screws, making sure the cable tie is sitting behind the access panel. 13.

  • Page 174: Product Disconnection

    • If the Traka Power Supply is wired to a plug and connected to a socket in a power bar inside the lockers, disconnect the power bar as explained in the following points. •...

  • Page 175: Technical Support

    22. TECHNICAL SUPPORT If you need to contact Traka/distributor for technical support, navigate to the Help section at the main screen and provide the following details:- • Support Code • Cabinet Serial Number • App Version • SQL CE DB Version •...

  • Page 176: End User Licence Agreement - Embedded Software

    Customer or dealing with the subject matter of this EULA, including under which payment is made for the Hardware by the Customer. "Company" means ASSA ABLOY Global Solutions UK Ltd trading as Traka and shall include the Company's successors and assigns.
  • Page 177 Restrictions Except as expressly set out in this EULA or as permitted by law, the Customer agrees not to disclose the contents or code of the Embedded Software to any third party. The Customer may take such copies of the Embedded Software as is necessary for the purpose of back-up security and agrees that all copies shall be kept confidential and subject to the terms of this EULA.
  • Page 178 5.6.2 the Customer is in breach of this EULA; 5.6.3 the Customer fails to operate the Hardware properly or fails to follow the instructions or recommendations of the Company as set out in the Documentation with respect to the Embedded Software; 5.6.4 the Customer interferes with, modifies, or fails to secure the Embedded Software otherwise than in accordance with the terms of this EULA;...
  • Page 179 Traka – ASSA ABLOY 30 Stilebrook Road, Olney, Milton Keynes, MK46 5EA, United Kingdom or such other address of which the Company makes the Customer aware from time to time. 12.2 Any notice given in accordance with Clause 12.1 will be deemed to have been served: 12.2.1...
  • Page 180 17.5.3 obtain all necessary consents and/or provide all fair processing notices required under the Data Protection Laws to enable the Company to lawfully receive, store, disclose and/or use all Agreement Personal Data (whether by itself or Authorised Sub-Processors) for the purpose of performing its obligations and exercising its rights under this EULA and as otherwise agreed by the parties from time to time.
  • Page 181 All brand or product names are trademarks of their respective holders. NOTE: v3.1 of this EULA, published on 1/Oct/2022 reflects the new legal entity, ASSA ABLOY Global Solutions UK Ltd, and contains no other changes from v3 published in 2018.

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