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Fitbit Zip Versa Lite Faq
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Fitbit Zip Versa Lite Faq

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Why won't my Fitbit device sync?
If you created a Fitbit account and followed the setup instructions, the data your Fitbit
device collects should sync with your Fitbit dashboard. To learn more about how syncing works
on phones, tablets, and computers, see
and tablets can I use with my Fitbit watch or tracker?
following troubleshooting steps.
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
Won't sync
Won't respond to button presses, taps, or swipes
Charged but doesn't turn on
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don't attempt to
restart your device by inserting any items, such as paper clips, into these holes as you can damage your
Fitbit device.
Which phones and tablets can I use with my
Fitbit watch or tracker?
To set up, sync, receive notifications, and take advantage of other features of your Fitbit device,
you must install the Fitbit app on a compatible phone or tablet. The Fitbit app is compatible with
most popular phones and tablets. We're continually adding more devices and improving our
compatibility, so if you don't see your device on the list check back soon.
Alternatively, you can use the Fitbit app for Windows 10 on your computer, or use Fitbit
Connect to sync with a Mac or Windows 8.1 computer to access your data and take advantage of
the many features of your Fitbit device. For more information, see
device?
How do Fitbit devices sync their data?
If your device isn't syncing, try the
and
Which phones
How do I set up my Fitbit

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Summary of Contents for Fitbit Zip Versa Lite

  • Page 1 Why won't my Fitbit device sync? If you created a Fitbit account and followed the setup instructions, the data your Fitbit device collects should sync with your Fitbit dashboard. To learn more about how syncing works on phones, tablets, and computers, see How do Fitbit devices sync their data? Which phones and tablets can I use with my Fitbit watch or tracker?
  • Page 2 To set up and sync Fitbit Versa 2, make sure you have the following: * iPhone or iPad (iOS 11+) or Android phone (OS 7+) * Latest version of the Fitbit app. Is My Phone Operating System Compatible With the Fitbit app? To use the Fitbit app you must have one of the following operating systems installed on your phone or tablet: ...
  • Page 3  Android devices Coolpad Google Nexus 5x Pixel Pixel 3 Nexus 6 Pixel XL Pixel 3 XL Nexus 6p Pixel 2 Nexus 9 Pixel 2 XL One M9 Huawei Honor 6X P20 Lite* Mate 9 Honor 8 P20 Pro P30 Pro *For more information about using the Fitbit app on your Huawei P20 Lite phone, see How do I use the Fitbit app on my Huawei P20 Lite phone?
  • Page 4 OnePlus OnePlus 6 Oppo R17 Pro Reno Reno Z Samsung Galaxy S10 Galaxy S8 Galaxy Note 5 Galaxy S10+ Galaxy A8 Galaxy J3 Galaxy S10e Galaxy S7 Edge Galaxy A6 Galaxy S9+ Galaxy S7 Galaxy Note 9 Galaxy S9 Galaxy S6 Edge Galaxy S8+ Galaxy S6 Sony...
  • Page 5 Lumia 535 Lumia 532 Lumia 530 Lumia 525 Lumia 521 Lumia 520 Lumia 435 Win HD Win JR Samsung Ativ SE Ativ S Which devices are incompatible with the Fitbit app? Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones: ...
  • Page 6  How do I add or remove the female health tracking tile in the Fitbit app?  How do I add, edit, or delete a period in the Fitbit app?  How do I confirm a predicted period in the Fitbit app? ...
  • Page 7  Turn on notifications if you want to receive reminders on your phone about when your period is predicted to start. For more information, see Can the Fitbit app remind me when my period will start? How do I add or remove the female health tracking tile in the Fitbit app? To show the female health tile: 1.
  • Page 8 4. Tap Delete. Note that if you have predictions turned on, you’ll still see your predicted period. For more information, see Why do I see a period I already deleted in the Fitbit app? If you have trouble adding or editing a period, see our troubleshooting tips.
  • Page 9 Note: if your OPK provides high or peak fertility results instead of positive or negative results, log a positive OPK test result when you get a peak fertility reading. How does logging a positive or negative test result affect my predicted period and fertile window? When you log a positive OPK test result, your fertile window and next predicted period adjust based on your new ovulation day, which is the day after you log the positive test result.
  • Page 10 Note that the gray shading indicates a month, not a cycle. Refer to the table for more information about the calendar icons and colors: Icon Description Meaning Solid pink indicates a confirmed period. If you don’t have your Confirmed period period, you can edit the dates.
  • Page 11 What should I know before tracking my period with Fitbit? Tips  Instead of tapping the pencil icon, tap and hold your finger on a date on the calendar to add or edit a period.  Log your period consistently for more personalized predictions. Why can’t I log or edit a period or female health details in the Fitbit app? If a period doesn’t meet the following requirements, you may receive an error and be unable to log the period:...
  • Page 12 2. Tap a cycle to see more details, including an overview of the details you logged. How do I read the graphs of my cycle details in the Fitbit app? To see the trends for each detail you logged during a cycle: 1.
  • Page 13 If your cycle is longer than 60 days, swipe left and right or tap the arrows to scroll through your cycle calendar. How do I edit my female health settings? Update information about your cycle, including period length, cycle length, and birth control method, and choose whether to show period and fertility predictions and receive notifications.
  • Page 14 To change your setup values for average cycle or period length: 1. Tap the Today tab , then tap the female health tile. 2. Tap the gear icon 3. Tap Period Length or Cycle Length and adjust the number. 4. Confirm your changes. What do the female health icons mean in the Fitbit app? The icon shown on the female health tile in the Fitbit app changes depending on where you are in...
  • Page 17 Why do my period and fertile windows overlap? For some women, the estimated fertile window and period occur on the same day. You’ll see purple shading on the calendar where the 2 windows overlap. Refer to the calendar icon details. For more information, see our blog posts 4 All-Too-Common Period Myths—Debunked Ovulation, Fertility, and Pregnancy: What It Really Takes To Make a...
  • Page 18 If you don’t want to see period information on your Fitbit device:  On Fitbit Ionic or Fitbit Versa series, tap Settings at the bottom of Fitbit Today and turn off the Cycle Track tile.  On Fitbit Charge 3 and Fitbit Inspire series, delete all your female health data in the Fitbit app. For more information, see How do I add, edit, or delete a period in the Fitbit app? Sync your Fitbit device to see your most recent information.
  • Page 19 If you're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices: You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.

  • Page 20: Troubleshooting

    on your computer as shown. If your Mac doesn't have Bluetooth the dongle is required. (Windows only) The wireless sync dongle is plugged into a USB port on the computer. If your device didn't come with a dongle and you can't use a phone or tablet instead, contact Customer Support.
  • Page 21 3. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer. 4. If you still can't set up and a compatible phone or tablet isn't available, please contact Customer Support so we can investigate.
  • Page 22 Tighten the band so that it doesn’t slip on your wrist. For more information, How do I track my heart rate with my Fitbit device? Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the wristband that came with your device.
  • Page 23 Troubleshooting Plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router. If you still can’t connect to Wi-Fi, complete the steps below based on your issue. Wi-Fi won’t work on your watch when the battery level is below approximately 25%.
  • Page 24 Why isn't my network name appearing in the list of available networks? If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. First, make sure the network is compatible with your watch by reviewing the list of networks in How do I connect my Fitbit watch to Wi-Fi? Then manually add the network in the...
  • Page 25 If you followed the steps in How do I control music with my Fitbit device? but still have trouble, try the tips below. Note that you can't store playlists on Fitbit Versa Lite Edition. Skip to:  Why can't I control music on my phone from my Fitbit Ionic or Fitbit Versa? ...
  • Page 26 If you don't see the track, try these troubleshooting tips: 1. If you see "Music unselected" or "No music" on your Fitbit device's screen, make sure that music is playing on your nearby phone. 2. If your Fitbit device is paired to an Android or Windows 10 phone, make sure Bluetooth Classic is enabled: 1.
  • Page 27 Make sure your phone has access to the internet, either through Wi-Fi or a cellular data signal. Your watch can’t communicate with your phone. Follow the troubleshooting steps in Why won’t my Fitbit device sync? To log in to your Spotify account, follow the instructions in How do I control music with my Fitbit device? You must have a Spotify Premium account to use the Spotify app on your...