Dell Alienware AW2725DM Simplified Service Manual
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Dell Alienware AW2725DM Simplified Service Manual

Dell Alienware AW2725DM Simplified Service Manual

27" gaming monitor
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Alienware 27 Gaming Monitor
AW2725DM
Simplified Service Manual
Model: AW2725DM
Regulatory Model: AW2725DMc
March 2025
Rev. A00

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Summary of Contents for Dell Alienware AW2725DM

  • Page 1 Alienware 27 Gaming Monitor AW2725DM Simplified Service Manual Model: AW2725DM Regulatory Model: AW2725DMc March 2025 Rev. A00...

  • Page 2: Notes, Cautions, And Warnings

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contacting Dell ........

  • Page 4: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that is shipped with your monitor.

  • Page 5: Views Of Aw2725Dm Monitor

    Views of AW2725DM monitor Front view Figure 1. Front view of the monitor Table 1. Components and descriptions. Label Description Power button (with LED indicator) To turn the monitor on or off. A solid white light indicates that the monitor is turned on and is functioning.

  • Page 6: Back View

    Back view Figure 2. Back view of the monitor Table 2. Components and descriptions. Label Description VESA mounting holes (4) (100 mm x 100 Wall-mount the monitor using VESA-compatible wall mount kit. mm) - behind attached VESA cover Regulatory label Lists the regulatory approvals.

  • Page 7: Bottom View

    Label Description My Alienware QR code, serial number, and See this label if you need to contact Dell for technical support. The Service Tag label Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

  • Page 8: Major Components Of Aw2725Dm Monitor

    Major components of AW2725DM monitor Figure 5. Major components of AW2725DM Major components of AW2725DM monitor...
  • Page 9 Power-button board Power button Front trim NOTE: For replacement of power cable, connectivity cable and external power supply (if applicable), contact Dell: Go to Dell Support Site. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.

  • Page 10: Wiring Connectivity Diagram

    Wiring connectivity diagram Figure 6. Wiring connectivity diagram Figure 7. Wiring connectivity diagram Wiring connectivity diagram...
  • Page 11 Table 5. Wiring connectivity description. Item Description Lightbar cable Power-button cable Low-Voltage Differential Signaling (LVDS) cable Joystick-button cable Wiring connectivity diagram...

  • Page 12: Connecting The Cables

    NOTE: Do not connect all cables to the computer simultaneously. It is recommended to route the cables through the cable- management slot before you connect them to the monitor. NOTE: Alienware monitors are designed to work optimally with Alienware-supplied inbox cables. Dell does not guarantee the video quality and performance if non-Alienware cables are used.
  • Page 13 Connecting the USB Type-B (Type-B to Type-A) cable Figure 10. Connecting the USB Type-B (Type-B to Type-A) cable Connecting the cables...

  • Page 14: Disassembly And Reassembly

    Disassembly and reassembly CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the monitor, and any damage caused by unauthorized servicing will not be covered under the warranty.

  • Page 15: Stand

    Stand Removing the stand Prerequisites Follow the procedure in Before working inside your monitor. Steps Place the monitor on a clean, flat surface on a soft cloth or cushion Press the release button and pull the stand assembly away from the monitor. Open the screw handle at the bottom of the stand base.

  • Page 16: Back Cover

    Back cover Removing the back cover Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Steps Remove the four screws (M4x10) that secure the back cover to the display assembly. Figure 13. Removing the back cover Using a plastic scribe, pry the back cover starting from the bottom edge of the monitor.

  • Page 17: Installing The Back Cover

    Figure 15. Removing the back cover Figure 16. Removing the back cover Lift and remove the back cover away from the monitor. Installing the back cover Steps Connect the LVDS cable to the connector on the system board. Align the screw holes on the back cover with the screw holes on the monitor, and gently press along the sides to snap the back cover into place.
  • Page 18 Figure 17. Installing the back cover Figure 18. Installing the back cover Replace the four screws (M4x10) to secure the back cover to the display assembly. Disassembly and reassembly...
  • Page 19 Figure 19. Installing the back cover Next steps Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 20: Metal Shield

    Metal shield Removing the metal shield Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Steps Peel back the tapes that secure the cables and metal shield to the display panel. Figure 20. Removing the metal shield Disconnect the lightbar cables from the connector on the display panel and the system board.
  • Page 21 Figure 21. Removing the metal shield Remove the four screws (M3X4) that secure the metal shield to the middle frame. Figure 22. Removing the metal shield Disassembly and reassembly...
  • Page 22 Figure 23. Removing the metal shield Disconnect the display cable from the connector on the display panel. Figure 24. Removing the metal shield Disassembly and reassembly...

  • Page 23: Installing The Metal Shield

    Installing the metal shield Steps Connect the display cable to the connector on the display panel. Figure 25. Installing the metal shield Align the screw holes on the metal shield to the screw holes on the middle frame. Replace the four screws (M3x4) to secure the metal shield to the middle frame. Figure 26.
  • Page 24 Figure 27. Installing the metal shield Connect the lightbar cables to the connector on the display panel and the system board. Connect the keypad cable to the connector on the display panel and the system board. Figure 28. Installing the metal shield Adhere the tapes to secure the cables and metal shield to the display panel.
  • Page 25 Figure 29. Installing the metal shield Next steps Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 26: System Board And Power Board

    System board and power board Removing the system board and power board Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Remove the metal shield. Steps Remove the Mylar sheet from the power board. Figure 30.
  • Page 27 Figure 31. Removing the system board and power board Disconnect the three cables from the connectors on the system board, power board and converter board. Figure 32. Removing the system board and power board Disassembly and reassembly...

  • Page 28: Installing The System Board And Power Board

    Installing the system board and power board Steps Connect the three cables to the connectors on the system board, power board and converter board. Figure 33. Installing the system board and power board Replace the nine screws (D3x7) and the screw (M4X8) to secure the system board, power board and converter board to the metal shield.

  • Page 29: Middle Frame

    Place the Mylar sheet on the power board. Figure 35. Installing the system board and power board Next steps Install the metal shield. Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Middle frame Removing the middle frame Prerequisites Follow the procedure in...

  • Page 30: Installing The Middle Frame

    Figure 36. Removing the middle frame Lift and remove the middle frame away from the display panel. Installing the middle frame Steps Replace the eleven screws (M3X4) and the five screws (M2X2) to secure the middle frame to the display panel. Figure 37.

  • Page 31: Power-Button Board

    Next steps Install the metal shield. Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Power-button board Removing the power-button board Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand.

  • Page 32: Installing The Power-Button Board

    Figure 39. Removing the power-button board Installing the power-button board Steps Align and place the power-button board in its slot on the middle frame. Replace the two screws (M2x2) to secure the power-button board to the middle frame. Figure 40. Installing the power-button board Next steps Install the middle frame.

  • Page 33: I/O Board And Joystick-Button Board

    I/O board and joystick-button board Removing the I/O board and joystick-button board Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Steps Remove the screw (D3x5) that secures the I/O board to the back cover. Remove the two screws (D3x5) that secure the joystick-button board to the back cover.

  • Page 34: Installing The I/O Board And Joystick-Button Board

    Figure 42. Removing the I/O board and joystick-button board Installing the I/O board and joystick-button board Steps Connect the cables to the connectors on the I/O board and the joystick-button board. Figure 43. Installing the I/O board and joystick-button board Replace the screw (D3x5) to secure the I/O board to the back cover.
  • Page 35 Figure 44. Installing the I/O board and joystick-button board Next steps Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 36: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.

  • Page 37: Built-In Diagnostics

    Built-in diagnostics Your monitor has built-in diagnostic tools that help you determine if the screen abnormality or audible noise you are experiencing is an inherent problem with your monitor. Figure 48. The message of Built-in diagnostics To run the built-in diagnostics: 1.

  • Page 38: Common Problems

    • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information about Dell Monitor Quality and Pixel Policy, see Dell Display Pixel Guidelines. Stuck-on pixels LCD screen has bright spots •...
  • Page 39 Possible solutions symptoms Safety-related Visible signs of smoke or • Do not perform any troubleshooting steps. issues sparks Contacting Dell immediately. • Intermittent Monitor malfunctions on and Ensure that the video cable connecting the monitor to the computer is • problems connected properly and is secure.
  • Page 40 Common What you experience Possible solutions symptoms Screen flickering There is some noticeable • Use the native resolution of your monitor (2560 x 1440 at 60 Hz) or a flickering in the displayed higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).

  • Page 41: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Table 8. Universal Serial Bus (USB) specific problems. Common symptoms What you experience Possible solutions USB interface is not USB peripherals are not • Check that your display is turned ON. working working • Reconnect the upstream cable to your computer. •...

  • Page 42: Regulatory Information

    Regulatory information FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website at Dell Regulatory Compliance Home Page. EU product database for energy label and product information sheet AW2725DM: https://eprel.ec.europa.eu/qr/2167459...

  • Page 43: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country, region, or product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing slip, bill, or Dell product catalog.

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