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Summary of Contents for Dell Alienware AW2725Q
- Page 1 Alienware 27 4K QD-OLED Gaming Monitor AW2725Q Simplified Service Manual Model: AW2725Q Regulatory Model: AW2725Qb January 2025 Rev. A00...
- Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
- Page 3 Contacting Dell ........
- Page 4 Safety Instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.
- Page 5 Views of AW2725Q monitor Side view Figure 1. Side view of the monitor Views of AW2725Q monitor...
- Page 6 Front view Figure 2. Front view of the monitor Table 1. Components and descriptions. Label Description Cable-management slot Use to organize cables by inserting them through the slot. Power button (with LED indicator) To turn the monitor on or off. A solid blue light indicates that the monitor is turned on and is functioning.
- Page 7 Back view Figure 3. Back view of the monitor Table 2. Components and descriptions. Label Description Regulatory label Lists the regulatory approvals. VESA mounting holes (4) (100 mm Wall-mount the monitor using VESA-compatible wall mount kit. x 100 mm) - behind attached VESA cover Stand release button Releases the stand from the monitor.
- Page 8 (based on Kensington Security Slot) My Alienware QR code, serial See this label if you need to contact Dell for technical support. The number, and Service Tag label Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.
- Page 9 Label Description Connect to charge your USB device. NOTE: To use this port, you must connect the USB cable (shipped USB 5Gbps Type-A downstream with your monitor) to the USB upstream port on the monitor and to port with 10 W charging your computer.
- Page 10 Major components of AW2725Q monitor Figure 5. Major components of AW2725Q monitor Major components of AW2725Q monitor...
- Page 11 DC-DC board Stand base NOTE: Components 2 to 13 are for EMEA only and not for other regions. NOTE: For replacement of power cable, connectivity cable and external power supply (if applicable), contact Dell: Go to Dell Support Site. 2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.
- Page 12 Wiring connectivity diagram Figure 6. Wiring connectivity on display assembly Figure 7. Wiring connectivity on display assembly Table 5. Wiring connectivity description. Item Description Lens board cable Control board cable Low-Voltage Differential Signaling (LVDS) cable1 Low-Voltage Differential Signaling (LVDS) cable2 USB board cable DC-DC board cable Fan cable...
- Page 13 NOTE: Do not connect all cables to the computer simultaneously. It is recommended to route the cables through the cable- management slot before you connect them to the monitor. NOTE: Alienware monitors are designed to work optimally with Alienware-supplied inbox cables. Dell does not guarantee the video quality and performance if non-Alienware cables are used.
- Page 14 Disassembly and reassembly CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the monitor, and any damage caused by unauthorized servicing will not be covered under the warranty.
- Page 15 Stand Removing the stand Prerequisites Follow the procedure in Before working inside your monitor. NOTE: To prevent the LCD screen from scratches during stand removal, ensure the monitor is positioned on a soft surface and handled carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
- Page 16 Installing the stand Steps Align the two tabs on the upper part of the stand to the groove on the back of the display. 2. Slide and gently press the stand assembly until it snaps into place. Figure 12. Installing the stand Next steps Follow the procedure in After working inside your...
- Page 17 Back Cover Removing the back cover Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Steps Remove the four screws (M4x10) that secure the back cover to the display assembly. Figure 13. Removing the back cover 2.
- Page 18 Lift the back cover partially from the bottom edge. Disconnect the LED-board cable from the connector on the interface board. Remove the back cover from the display assembly. Figure 15. Removing the back cover Disassembly and reassembly...
- Page 19 Installing the back cover Steps Connect the LED-board cable to the connector on the interface board. Figure 16. Installing the back cover 2. Align the screw holes on the back cover with the screw holes on the monitor, and gently press along the sides to snap the back cover into place.
- Page 20 Replace the four screws (M4x10) to secure the back cover to the display assembly. Figure 18. Installing the back cover Next steps Install the stand. 2. Follow the procedure in After working inside your monitor. Disassembly and reassembly...
- Page 21 Metal shield Removing the metal shield Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Steps Disconnect the lens-board cable from the connector on the interface board. 2. Disconnect the control-board cable from the connector on the interface board. Peel back the tape that secures the lens-board cable and the control-board cable to the metal shield.
- Page 22 Partially lift the metal shield and disconnect the switch-board cable from the connector on the display panel. Disconnect the two LVDS cables from the connectors on the display panel. Figure 21. Removing the metal shield 10. Remove the metal shield from the display panel. Figure 22.
- Page 23 Installing the metal shield Steps Connect the two LVDS cables to the connectors on the display panel. Ensure that the LVDS cables are connected properly. 2. Connect the switch-board cable to the connector on the display panel. Figure 23. Installing the metal shield Align and place the metal shield on the display panel.
- Page 24 Connect the USB-board cable to the connector on the USB board. Adhere the tape to secure the fan cable to the display panel. Connect the two LVDS cables to the connectors on the interface board. Connect the control-board cable to the connector on the interface board. Connect the lens-board cable to the connector on the interface board.
- Page 25 Switch board Removing the switch board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the metal shield. Steps Lift the Mylar sheet from the power board. Figure 26. Removing the switch board 2.
- Page 26 Lift and turn the switch board away from the metal shield. Disconnect the power cable from the connector on the switch board. Figure 28. Removing the switch board Remove the switch board from the metal shield. Disassembly and reassembly...
- Page 27 Installing the switch board Steps Connect the power cable to the connectors on the switch board. Figure 29. Installing the switch board 2. Align and place the switch board in the slot on the metal shield. Replace the screw (M3x9) to secure the switch board to the metal shield. Figure 30.
- Page 28 Align and place the Mylar sheet on the power board. Figure 31. Installing the switch board Next steps Install the metal shield. 2. Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...
- Page 29 DC-DC board Removing the DC-DC board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the metal shield. Remove the switch board. Steps Turn over the metal shield to access the DC-DC board cable and disconnect the DC-DC board cable from the connector on the DC-DC board and the interface board.
- Page 30 Lift and turn the DC-DC board away from the metal shield. Disconnect the power cable from the connector on the DC-DC board. Figure 34. Removing the DC-DC board Remove the DC-DC board from the metal shield. Disassembly and reassembly...
- Page 31 Installing the DC-DC board Steps Connect the power cable to the connector on the DC-DC board. Figure 35. Installing the DC-DC board 2. Align and place the DC-DC board in the slot inside the metal shield. Place the spacer on the DC-DC board. Replace the screw (M3x9) to secure the DC-DC board to the metal shield.
- Page 32 Turn over the metal shield to access the fan cable and connect the fan cable to the connector on the interface board. Connect the DC-DC board cable to the connector on the DC-DC board and the interface board. Figure 37. Installing the DC-DC board Next steps Install the switch...
- Page 33 Interface board Removing the interface board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the metal shield. Remove the switch board. Remove the DC-DC board. Steps Remove the five screws (M3x9) that secure the interface board to the metal shield. 2.
- Page 34 Remove the thermal pad from the interface board. Remove the spacer from the interface board. Figure 39. Removing the interface board Disassembly and reassembly...
- Page 35 Installing the interface board Steps Adhere the thermal pad on the interface board. 2. Place the spacer on the interface board. Figure 40. Installing the interface board Align and place the interface board in the slot inside the metal shield. Replace the five screws (M3x9) to secure the interface board to the metal shield.
- Page 36 Power board Removing the power board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the metal shield. Remove the switch board. Remove the DC-DC board. Remove the interface board. Steps Remove the three screws (M3x9) that secure the power board to the metal shield.
- Page 37 2. Partially lift the power board from the metal shield. Disconnect the AC-socket cable from the connector on the power board. Figure 43. Removing the power board Turn the power board to access the power cable and disconnect the power cable from the connector on the power board. Remove the power board from the metal shield.
- Page 38 Installing the power board Steps Connect the power cable to the connector on the power board. Figure 45. Installing the power board 2. Turn the power board with the connectors facing down and connect the AC-socket cable to the connector on the power board. Figure 46.
- Page 39 Align and place the power board in the slot inside the metal shield. Replace the three screws (M3x9) to secure the power board to the metal shield. Figure 47. Installing the power board Next steps Install the interface board. 2. Install the DC-DC board.
- Page 40 Troubleshooting Instructions WARNING: Before you begin any of the procedures in this section, follow the Common problems. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.
- Page 41 Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and graphics card. Figure 49. Built-in diagnostics menu Screen test To run the test: Move or press the joystick to launch the Menu Launcher.
- Page 42 • • Pixel that is permanently off is a natural defect that can occur in OLED technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Display Pixel Guidelines. Stuck-on pixels OLED screen has bright Cycle power On-Off.
- Page 43 Restart the computer in the safe mode. Safety-related issues Visible signs of smoke or Do not perform any troubleshooting steps. • sparks • Contact Dell for support. Intermittent problems Monitor malfunctions on • Ensure that the video cable connecting the monitor to the and off computer is connected properly and is secure.
- Page 44 Common symptoms What you experience Possible solutions Screen flickering There is some noticeable • Use the native resolution of your monitor (3840 x 2160 at 60 Hz) flickering in the displayed or higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).
- Page 45 Use the compressed air to clear the dust particles or dirt from the • vents. Refresh/update the monitor firmware. • • Contact Dell for support. Universal Serial Bus (USB) specific problems Table 9. (USB) specific problems Specific symptoms What you experience...
- Page 46 Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at Dell Regulatory Compliance Home Page. EU product database for energy label and product information sheet AW2725Q: https:/ /eprel.ec.europa.eu/qr/2219070...
- Page 47 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country, region, or product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.
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