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Summary of Contents for Dell Alienware AW2725D
- Page 1 Alienware 27 280Hz QD-OLED Gaming Monitor AW2725D Simplified Service Manual Model: AW2725D Regulatory Model: AW2725Dt May 2025 Rev. A00...
- Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
- Page 3 Contents Safety instructions ............... .5 Before working inside your monitor .
- Page 4 Contacting Dell ........
- Page 5 Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.
- Page 6 View of monitor Front view Figure 1. Front view of the monitor Table 1. Components and descriptions. Label Description • To turn the monitor on or off. Power button (with LED indicator) • A solid blue light indicates that the monitor is turned on and functioning.
- Page 7 Back view Figure 2. Back view of the monitor Table 2. Components and descriptions. Label Description VESA mounting holes (4) (100 mm Wall-mount monitor using VESA-compatible wall mount kit. x 100 mm) - behind attached VESA cover Regulatory label Lists the regulatory approvals. Stand release button Releases the stand from the monitor.
- Page 8 Label Description My Alienware QR code, serial See this label if you must contact Dell for technical support. The Service Tag is a number, and Service Tag label unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.
- Page 9 Major components of AW2725D monitor The following image shows the major components of monitor. Figure 4. Major components of AW2725D monitor Table 4. Major components Item Description Item Description Stand riser Keypad board Stand base USB board Back cover Joystick board Backlight module Main chassis Main board...
- Page 10 Wiring connectivity diagram Figure 5. Wiring connectivity diagram Table 5. Wiring connectivity diagram Callout Description Fan cable Connective cable 1 (power board to main panel) Connective cable 2 (power board to display panel) FFC cable (main board to display panel) LVDS cable (main board to display panel) Backlight module cable Keypad cable (keypad cable to main board)
- Page 11 NOTE: Do not connect all cables to the computer simultaneously. It is recommended to route the cables through the cable- management slot before you connect them to the monitor. NOTE: Alienware monitors are designed to work optimally with Alienware-supplied inbox cables. Dell does not guarantee the video quality and performance if non-Alienware cables are used.
- Page 12 Disassembly and reassembly CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the monitor, and any damage caused by unauthorized servicing will not be covered under the warranty.
- Page 13 Stand Removing the stand Prerequisites Follow the procedure in Before working inside your monitor. CAUTION: To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. CAUTION: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
- Page 14 Installing the stand Figure 10. Installing the stand Steps Align and insert the stand riser into the stand base until it snaps into place. 2. Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly. Close the screw handle.
- Page 15 Back cover Removing the back cover Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Figure 11. Removing the back cover Steps Remove the four screws (M4x11) that secure the back cover to the display assembly. 2.
- Page 16 Installing the back cover Figure 12. Installing the back cover Steps Connect the backlight cable to the connector on the main board. 2. Adhere the tape to the back light cable on the main chassis. Connect the joystick cable and USB cable to the connector on the main board. Align the slots on the back cover with the slots on the chassis, then press along the sides to snap the back cover into place.
- Page 17 Backlight module Removing the backlight module Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Figure 13. Removing the backlight module Steps Peel the shading tape that secures the backlight module to the back cover. 2.
- Page 18 Installing the backlight module Figure 14. Installing the backlight module Steps Peel the release paper of the double-sided tape on the backlight board and adhere the backlight board to the light guide plate (LGP). 2. Replace the two screws (M2x3.8) that secure the backlight to the LGP. Connect the light cable to the backlight board.
- Page 19 USB board Removing the USB board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Figure 15. Removing the USB board Steps Peel the foam from the back of the USB board. 2.
- Page 20 Installing the USB board Figure 16. Installing the USB board Steps Connect the USB cable to the USB board and close the latch. 2. Align the screw hole on the USB board with the screw hole on the back cover. Replace the screw (M3x6) that secures the USB board to the back cover.
- Page 21 Joystick board Removing the joystick board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Figure 17. Removing the joystick board Steps Remove the two screws (M3x6) that secure the joystick board to the back cover. 2.
- Page 22 Installing the joystick board Figure 18. Installing the joystick board Steps Attach the joystick cap to the joystick board. 2. Reattach the joystick board to the holder. Replace the two screws (M3x6) that secure the joystick board to the back cover. Adhere the joystick cable to the back cover.
- Page 23 Main chassis Removing the main chassis Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Figure 19. Removing the main chassis Steps Peel the tape and disconnect the keypad cable from the main board.
- Page 24 Installing the main chassis Figure 20. Installing the main chassis Steps Lift the main chassis and connect the LVDS cable, FFC cable and power connective to the connectors on the display panel. 2. Align the screw holes on the main chassis with the screw holes on the display panel. Replace the four screws (M3x4) that secure the main chassis to the display panel.
- Page 25 Middle frame Removing the middle frame Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Remove the main chassis. Figure 21. Removing the middle frame Steps Remove the 20 screws (M3x5) that secure the middle frame to the display panel.
- Page 26 Installing the middle frame Figure 22. Installing the middle frame Steps Align the screw holes of the middle frame with the screw holes on the display panel and place it down. 2. Replace the 20 screws (M3x5) that secure the middle frame to the display panel. Adhere the keypad cable on the back of display panel.
- Page 27 Keypad board Removing the keypad board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Remove the main chassis. Remove the middle frame.
- Page 28 Installing the keypad board Figure 24. Installing the keypad board Steps Align the screw holes of the keypad with the holes on the middle frame and place it down. 2. Replace the two screws (M2x2.4) that secure the keypad board to the middle frame. Adhere the aluminum foil on the keypad board.
- Page 29 Front trim Removing the front trim Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Remove the main chassis. Remove the middle frame.
- Page 30 Installing the front trim Figure 26. Installing the front trim Steps Lift the display panel and replace the front trim with the bottom side of the display panel. Next steps Install the keypad board. 2. Install the middle frame. Install the main chassis.
- Page 31 Main board Removing the main board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Remove the main chassis. Remove the middle frame.
- Page 32 Installing the main board Figure 28. Installing the main board Steps Connect the FFC cable and LVDS cable to the connectors on the main board. 2. Connect the power connective cable to the main board and place the main board to the main chassis.. Replace the four screws (M3x6) that secure the main board to the main chassis.
- Page 33 Power board Removing the power board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Remove the main chassis. Remove the middle frame.
- Page 34 Installing the power board Figure 30. Installing the power board Steps Replace the AC switch module to the main chassis. 2. Replace the screw (M4x8) that secures the grounding wire to the main chassis. Connect the AC switch cable to the connector on the power board Align the screw holes on power board with the screw holes on the main chassis and place it down.
- Page 35 Removing the fan Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the backlight module. Remove the board. Remove the joystick board. Remove the main chassis. Remove the middle frame. Remove the keypad board.
- Page 36 Installing the fan Figure 32. Installing the fan Steps Align the screw holes on the fan with the screw holes on the chassis and place it down. 2. Replace the two screws (M3x6) that secure the fan to the chassis. Next steps Install the power...
- Page 37 No DP Cable The display will go into Standby mode in 4 minutes. www.dell.com/support/AW2725D Figure 33. DP cable disconnected warning message This box also appears during normal system operation if the video cable is disconnected or damaged.
- Page 38 • Turn off the monitor and turn it on again. • A pixel that is permanently off is a natural defect that can occur in display technology. • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines...
- Page 39 • Restart the computer in the safe mode. Safety-Related Issues Visible signs of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately. Intermittent Problems Monitor malfunctions on and off • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
- Page 40 Common Symptoms What You Experience Possible Solutions The displayed pictures Display will freeze, has black • Do not use a USB-C adapter or dock. appear incorrectly when screen or display abnormal • Connect the DP/HDMI cable directly to your laptop or desktop. the DP/HDMI cable is screen connected through a...
- Page 41 • Use the compressed air to clear the dust particles or dirt from the vents. • Refresh/update the monitor firmware. • Contact Dell for support. Universal Serial Bus (USB) specific problems Table 8. USB specific problems description. Common Symptoms...
- Page 42 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing...
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