Rhythm Healthcare P2 Faq

PATIENT FAQ PATIENT FAQ
Portable Oxygen Concentrator Portable Oxygen Concentrator
MAINTAINING YOUR POC MAINTAINING YOUR POC
Q: What maintenance do I need to perform Q: What maintenance do I need to perform
on my POC? on my POC?
A: A: Your POC has a Pre-Filter Cover and a
Cotton Filter. The Pre-Filter Cover needs to
be washed once per week. The Cotton Filter
cannot be washed, it must be replaced.
It should be replaced every 3-6 months
depending on the environment. You can find
the instructions for cleaning the filters in the
Patient's Guide to Filters.
You should also wipe down the outside of the
unit with a soft damp cloth to remove any dirt
or debris from the unit. You should never use
alcohol or harsh cleaning chemicals on your
Portable Oxygen Concentrator.
TROUBLESHOOTING TROUBLESHOOTING
YOUR PORTABLE OXYGEN YOUR PORTABLE OXYGEN
CONCENTRATOR CONCENTRATOR
Q: My POC is getting hot when I operate it. Q: My POC is getting hot when I operate it.
A: A: It is possible that you need to clean the
Pre-Filter door or Change the Cotton Filter.
These can get dirty and cause the unit to
heat up. You can learn more about cleaning
the pre-filter cover or changing the filter
at https://www.rhythmhc.com/patient-
education.
Q: My POC will not turn on: Q: My POC will not turn on:
A: A: If the POC will not turn on at all please
refer to the table below for common
troubleshooting tips.
Patient Guide:
FAQ for P2, P2-E6 and P2-E7
Possible Cause Possible Cause
Battery is Remove the battery and re-install it
not installed
correctly
AC Supply is Check the AC power connection and
not connected verify solid green light on adapter
correctly
DC Supply is Check the DC power connection and
not connected connection at the cigarette lighter or
correctly auxiliary power source.
Battery is Use the AC or DC power adapter to
depleted operate the device (with the battery
inserted) to recharge the battery. If
this does not resolve the issue, please
contact your equipment provider.
Q: There does not appear to be oxygen Q: There does not appear to be oxygen
coming from my device: coming from my device:
A: A: Please refer to the table below for
common troubleshooting tips if there is no
oxygen coming from your Portable Oxygen
Concentrator:
Possible Cause Possible Cause
The POC is not Turn on the POC
turned on
The cannula Check Cannula and its connection to
is kinked or the oxygen outlet port. If the cannula
obstructed is damaged, replace the cannula.
Equipment Failure Contact your Medical Equipment
Supplier
FAQs Patient
Recommended Solution Recommended Solution
Recommended Solution Recommended Solution
RHTHE.00524.V2