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Summary of Contents for HME WIRELESS 6400
- Page 1 WIRELESS 6400 Drive-Up Communication System Operating Instructions HM Electronics, Inc. 14110 Stowe Drive Poway, CA 92064 USA Phone: 1-800-848-4468 Fax: 858-552-0172 HME# 400G554 Rev− 12/1/04...
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Page 2: Table Of Contents
Console............................... 6 Router..............................6 Base Station ............................7 External Features ..........................7 Remote Display ..........................8 WIRELESS 6400 SYSTEM OPERATION ................9 Routine Operation..........................10 Other Modes of Operation......................... 15 Drive-Thru-Only Mode......................... 15 Monitor Mode..........................15 Special Features ..........................16 Manual Selection .......................... - Page 3 HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of its installation and / or operating publications from their original English versions. © 2004 HM Electronics, Inc. The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
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Page 4: Wireless 6400 Equipment
WIRELESS 6400 EQUIPMENT The Wireless 6400 is an audio system primarily for use at drive-up service facilities. It will allow up to four service operators wearing wireless COMMUNICATOR s to serve up to ninety-six customers at ® outside drive-up service stalls. A drive-thru service lane can be used in place of one drive-up stall. -
Page 5: Com6000Bp Communicator
COM6000BP COMMUNICATOR ® Features and Controls Channel-A “A1” button Channel-B NOTE: button The “A1” and Channel-A “A2” buttons “A2” button are both used for Channel-A communication. Power button Volume-up button Volume-down button Headset cable connector socket ® Figure 2. Belt-pac COMMUNICATOR How to Wear the COMMUNICATOR ®... -
Page 6: Controls
How to Use the COMMUNICATOR Controls ® The Communicator control buttons have a snap action. They will activate when pressed firmly. Use your fingertips, not your fingernails, to press the buttons. Refer to Figure 2 on page 2. Power On/Off Power On —... - Page 7 Hands-Free (HF) Mode With the power off, press and hold the volume-up ▲ and B buttons while you press and release the PWR button to turn the power on in the HF mode. The COMMUNICATOR will remember this setting. ® When a customer arrives, you will hear an alert tone (single beep) in your headset, and you will be able to hear the customer at the speaker post or menu board.
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Page 8: Battery Removal And Replacement
Battery Removal and Replacement Battery-release To change batteries: When a latch battery becomes weak, a voice in the earpiece will say “Change battery.” When this happens, take the COMMUNICATOR out of its pouch ® and slide the battery-release latch in the direction of the arrow. -
Page 9: Controller
Controller The Controller is the electronic heart and brain of the System 6400. It maintains all status, controlling and communicating with all other system components. All system configuration settings are retained by the Controller. The Controller is powered by an AC adapter which is available for inputs of 115 or 230VAC. -
Page 10: Base Station
Base Station The Base Station serves as a wireless communication center for the System 6400. It contains circuit boards that provide audio amplification and transmitter/receiver functions. Antennas are mounted on the top and side of the unit. The Base Station is powered by an AC adapter. -
Page 11: Remote Display
Front – (See A on Figure 9, page 7.) Four power supply lights are on when the base station has AC power. “A” TALK light is on during channel-A transmission. “B” TALK light is on during channel-B transmission. VEHICLE PRESENT light is on when a customer is present and the system is active. -
Page 12: Wireless 6400 System Operation
WIRELESS 6400 SYSTEM OPERATION COMMUNICATOR ® button “A1” and “A2” are for communication with the customer. Button “B” will end communication with a customer. During System 6400 operation, the following customer status is displayed on the Consoles and on any *Remote Displays, as shown in Figure 10. -
Page 13: Routine Operation
Routine Operation To operate the Wireless 6400, follow the instructions below. To speak and listen to a customer, press and release button “A1” or “A2” on your COMMUNICATOR ® To disconnect from a customer, press and release button “B” on your Communicator. - Page 14 EXAMPLES: The following are examples of typical System 6400 operating scenarios in routine drive-up service operations. They describe what you will normally hear and see using System 6400 equipment, and provide step-by-step instructions telling you exactly what to do in each situation. System is IDLE.
- Page 15 Second customer presses call button (at stall 12), and is automatically placed next in the queue by the System 6400 Controller. Headset: No new call-button tone will sound to interrupt the conversation with your current customer. Ceiling speaker: No sound from ceiling speaker Console display: Remote display: Third customer presses call button (at stall 7), and is...
- Page 16 Press button “A1” or “A2” on your Communicator to connect to the next customer in the queue (at stall 12). Headset: Voice says “stall twelve” Ceiling speaker: No sound from ceiling speaker Console display: Remote display: Talk and listen to the customer at stall 12, hands-free. Press button “B”...
- Page 17 Press button “B” on your Communicator to disconnect from the current customer (at stall 7). System is IDLE again. Headset: No sound in headset Ceiling speaker: No sound from ceiling speaker Console display: Remote display: System will remain idle until another customer presses a call button.
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Page 18: Other Modes Of Operation
Other Modes of Operation Drive-Thru-Only Mode Allows one operator to serve the drive-thru lane exclusively. Any operator can operate in the drive-thru only mode, but only one at a time. Press the DRIVE-THRU ONLY key on the Console. “ENTER DRV THRU ONLY?” appears on the second line of the Console display. -
Page 19: Special Features
Special Features Manual Selection Allows any operator to manually select another operating station or drive-up stall Press the SELECT STATION key on the Console keypad. “STATION? ζ” appears on the second line of the Console display. Press the number keys to enter the desired station number, then press the ENTER key on the Console. -
Page 20: Timer Features
Timer Features Normal Operating Display: Current DAYPART Number Average Stall Reply Time Average Stall Order Time Average Drive Thru Reply Time Average Drive Thru Order Time All averages apply to the current DAYPART. Definitions: Daypart - any part of a day when you specifically want to measure service times, such as during breakfast, mid-morning, lunch, afternoon, etc. - Page 21 Keypad Functions: (Paragraphs 1-5 below refer to items 1-5 in Figure 11) 1. Press the SET UP DAYPARTS key to enter the menu settings for dayparts: There are six total Dayparts in a 24 hour Day. The end of any daypart is defined as the beginning of the following Daypart.
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Page 22: Changing System Setups
Changing System Setups Use the Controller keypad to make changes to the System 6400 operating parameters. As you complete each of the following instructions, the displays shown to their right will appear. Date and Time Setup Press the SET UP SYSTEM button on the keypad. -
Page 23: Store Identification Number Setup
Store Identification Number Setup Press the SET UP SYSTEM button on the keypad. Press + or B until SYSTEM SETUP appears. Press ENTER, then press + or B until SET UP ACCOUNTING appears. Press ENTER, then use the number keys to enter the store ID number. Press EXIT when you are finished, to accept the store ID number you have entered and return to the SET UP... -
Page 24: Excess-In-Queue Alert Tone Setup
Excess-In-Queue Alert Tone Setup Excess-In-Queue alert tones are sounded in the ceiling speaker if too many customers are in queue and more order takers are needed. This feature can be turned on or off as desired. Press the SET UP SYSTEM button on the keypad. -
Page 25: Optional Message Repeater Setup
Optional Message Repeater Setup If the optional message repeater is used, a pre-recorded message can be set up to be played once to newly arrived customers at each stall, or to be repeated at set intervals through the stall speakers to all customers in queue. This feature can be turned on or off as desired. -
Page 26: Equipment Care And Cleaning
Foam muffs on headset earpieces can easily be replaced for sanitary purposes. To order extra foam muffs, call your local HME sales representative. Battery Charger CAUTION: Avoid splashing water or grease on the battery charger. -
Page 27: Communicator Registration
COMMUNICATOR REGISTRATION ® During installation of the Wireless 6400, each Communicator was registered for use with a specific base station. The base station thereby recognizes any Communicator registered to it when the Communicator’s power is on, and will be able to tell the difference between it and other electronic equipment operating on a similar frequency. - Page 28 Register each COMMUNICATOR as follows: ® Be certain the Communicator being registered is turned off and the base station power is on. Other Communicators can be on or off. Open the base station and locate the items shown in Figure 12. ⎯...
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Page 29: In Case Of Problems
In case of any problems with your System 6400, refer to the following troubleshooting checklist. If you cannot correct any problems using the checklist, call HME Customer Support at 1-800-848-4468. Each Router has indicator lights on the left side of its cabinet; each Base Station has indicator lights on the left of its front cover;... - Page 30 Headset defective. Replace with another headset. Low or dead battery. Check ON/POWER light. If not lit, replace battery. Communicator failed. Call HME. * Check circuit breaker for building. Power off at Base Station. Power supply in Base Check power supply indicator lights Station not working.
- Page 31 Amplifier. Check to see that the Amplifier power switch is turned ON. Call HME*. Message stops playing The message duration Set the message duration to be equal is set to less than the...
- Page 32 Headset defective. Replace with another headset. Low or dead battery. Check ON/POWER light. If not lit, replace battery. Communicator failed. Use another Communicator. Call HME. * Communicator not Turn on Communicator. Communicator channel turned ON. “A1” or “A2” buttons not working.
- Page 33 AC electrical outlet. power. If display on Controller unit says “Operation Normal,” call HME. * If musical tones still repeating in headset call HME. * Outbound sound too Outbound volume set Adjust outside speaker volume control low.
- Page 34 HME equipment after the electricity comes on again, unplug the AC power adapters from their electrical outlets and wait 15 seconds, then plug them back in.
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Page 35: Base Station Internal Controls And Indicators
Base Station Internal Controls and Indicators 9 10 11 12 13 14 15 Figure 13. Base station internal features 1. COMMUNICATOR ID display ® 2. Status light 3. Reset button 4. Ant2 antenna connector 5. Ant1 antenna connector 6. Start registration button 7. -
Page 36: Equipment Specifications
EQUIPMENT SPECIFICATIONS ® COM6000BP COMMUNICATOR Battery type 3.6V Lithium ion Battery life 14 hours (typical) RF frequency 2400MHz – 2483.5MHz Weight 5.1 oz (.133 kg) with battery Controls Power ON/OFF button Volume-up button Volume-down button “A1” button “A2” button “B” button Indicators Dual-color LED (red/green) AC40 Battery Charger... - Page 37 Console Voltage input 22VDC DC current input 100mA maximum Controls/Switches Sixteen channel-select and mode switches One 8-position DIP switch Indicators Three green LED’s and one 2-line LCD for customer status Connectors One 5-pin terminal block Dimensions 7.12”H x 5”W x 4.25”D overall, with bracket (180mm x 128mm x 108mm) Weight 2.95 lbs (1.34Kg)
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Page 38: Fcc Notice
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met. Hereby, HM Electronics, Inc. declares that the Wireless 6400 System is in compliance with the essential requirements and other relevant provisions of R&TTE Directive 1999/5/EC.
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