Synco G2 FAQ

FAQ

1. What should I do if I lost the accessories of my product? How can I get after-sales support?
   • If you have lost any accessories or need after-sales assistance, please contact Synco Audio's official customer support via email at support@syncoaudio.com. They will provide further guidance and support to resolve your issue.
   • For faster service, include your product details and a description of the problem in your email.
2. The receiver stops working/signal drops. What should I do?
   1. Check Battery Level
      • The receiver (RX) may have low battery, causing unexpected shutdowns or signal drops.
      • Connect the RX to a power source using the included Type-C charging cable.
      • Charge for 5-10 minutes, then try powering it on again.
      • If the device turns on, continue charging until fully charged (~2 hours).
   2. Check Pairing Status:
      • Ensure the transmitter (TX) and receiver (RX) are successfully paired (screen displays "Connected").
      • If not connected, try manual pairing: Press and hold the power buttons on both TX and RX for 8 seconds to enter pairing mode.
   3. Restart Devices:
      • Turn off devices by holding the power button for 3 seconds, then power them back on.
   4. Contact Support:
      • If the issue persists, email support@syncoaudio.com with your purchase receipt and a description of the issue.
3. There's significant background noise during recording/noise cancellation isn't working. How to fix this?
   1. Enable Noise Cancellation:
      • Press the Noise Cancellation button on the TX to cycle through modes:
        Off → Low-Level → High-Level (recommended for noisy environments).
   2. Adjust Gain Settings:
      1. Connect headphones to the 3.5mm Monitoring Port on the RX.
      2. Press the gain adjustment button on the TX to set levels between 0-15dB while listening to the audio in real time.
      3. Gradually increase the gain until the desired volume is achieved, avoiding high levels (e.g., 12-15dB) to prevent distortion.
   3. Check Microphone Connection:
      • Ensure external mics are fully inserted into the TRS input jack (compatible with included lavalier mic).
   4. Attach Wind Muff:
      • Use the included wind muff to reduce wind noise.

Why This Helps

• Real-Time Feedback: Monitoring through the 3.5mm port allows you to hear exactly how gain adjustments affect audio clarity and noise levels.
• Avoid Overloading: High gain can amplify background noise. By adjusting while listening, you can find the optimal balance between volume and clarity.
• Troubleshooting Tip: If noise persists, try switching to High-Level Noise Cancellation and reposition the microphone closer to the sound source (10-15cm from the mouth).

4. The product won't connect to iPhone/Android, showing "No Audio Input." How to resolve this?
   1. For iPhone users:
      • Ensure you're using an MFi-certified Lightning adapter. Non-certified adapters may not support external audio input.
   2. For Android users:
      • Some stock camera apps don't support external microphones. Try switching to a third-party camera app (e.g., Open Camera, Filmic Pro) for compatibility.
5. Audio clipping when connected to DSLR cameras. How to optimize?
   1. Lower Camera Input Level:
      • Set the camera's recording level to 1/3–1/2 of maximum.
   2. Adjust RX Gain:
      • Press the A/B gain buttons on the RX to reduce levels (start at 3dB).
6. The receiver/transmitter can be charged via a data cable, but it won't charge in the charging case. What should I do?
   1. Check the insulating sticker:
      • Ensure the protective insulating sticker on the back contact points of the receiver/transmitter has been removed.
   2. Ensure proper contact:
      • Gently press the receiver/transmitter into the charging case to align its contact points with the case's charging pins.
   3. Charge the case first:
      • The charging case's battery level detection might lag. If the case itself is low on power, charge it fully before attempting to charge the devices again.
   4. Contact SYNCO support:
      • If the issue persists, email support@syncoaudio.com with details to request a replacement or further assistance.