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Synco G2 Faq

Wireless lavalier microphone
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SYNCO G2 Wireless Lavalier Microphone FAQ
Q1: What should I do if I lost the accessories of my product? How
can I get after-sales support?
If you have lost any accessories or need after-sales assistance, please
contact Synco Audio's official customer support via email
at support@syncoaudio.com. They will provide further guidance and support
to resolve your issue.
 For faster service, include your product details and a description of the
problem in your email.
Q2: The receiver stops working/signal drops . What should I do?
1. Check Battery Level
 The receiver (RX) may have low battery, causing unexpected shutdowns or
signal drops.
 Connect the RX to a power source using the included Type-C charging
cable.
 Charge for 5-10 minutes, then try powering it on again.
 If the device turns on, continue charging until fully charged (~2 hours).
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Summary of Contents for Synco G2

  • Page 1 I get after-sales support? If you have lost any accessories or need after-sales assistance, please  contact Synco Audio’s official customer support via email at support@syncoaudio.com. They will provide further guidance and support to resolve your issue.  For faster service, include your product details and a description of the problem in your email.
  • Page 2 2. Check Pairing Status: Ensure the transmitter (TX) and receiver (RX) are successfully paired (screen  displays "Connected").  If not connected, try manual pairing: Press and hold the power buttons on both TX and RX for 8 seconds to enter pairing mode. 3.
  • Page 3  Step 1: Connect headphones to the 3.5mm Monitoring Port on the RX .  Step 2: Press the gain adjustment button on the TX to set levels between 0-15dB while listening to the audio in real time.  Step 3: Gradually increase the gain until the desired volume is achieved, avoiding high levels (e.g., 12-15dB) to prevent distortion.
  • Page 4 Q4: The product won’t connect to iPhone/Android, showing “No Audio Input.” How to resolve this? 1. For iPhone users:  Ensure you’re using an MFi-certified Lightning adapter. Non-certified adapters may not support external audio input. 2. For Android users:  Some stock camera apps don’t support external microphones. Try switching to a third-party camera app (e.g., Open Camera, Filmic Pro) for compatibility.
  • Page 5 The charging case’s battery level detection might lag. If the case itself is  low on power, charge it fully before attempting to charge the devices again. 4. Contact SYNCO support:  If the issue persists, email with details to request a support@syncoaudio.com...