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HME HDX NEXEO Installation Manual

Crew communication platform
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HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: 1-800-848-4468
Fax: 858-552-0172
Website: www.hme.com
Email: support@hme.com
NEXEO | HDX™
Crew Communication Platform
Installation Guide
HME# PUB-00084
Rev L 1/2/25

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  • Page 1 NEXEO | HDX™ Crew Communication Platform Installation Guide HM ELECTRONICS, INC. HME# PUB-00084 2848 Whiptail Loop, Carlsbad, CA 92010 USA Rev L 1/2/25 Phone: 1-800-848-4468 Fax: 858-552-0172 Website: www.hme.com Email: support@hme.com...

  • Page 3: Regulatory And Safety

    HME cares about the environment. Please consult the laws and regulations within your mu- nicipality regarding the proper disposal of expired or dead batteries. iSClaiMer HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of its publications from their original English version.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS REGULATORY AND SAFETY ................... III FCC Certification and More: ................iii ESD Handling Instructions................iii Safety Notice ....................iii Hygiene, Health, and Safety ................iii Battery Disposal ..................iii Disclaimer ....................iii WHAT’S IN THE BOX ....................1 TOOLS/EQUIPMENT/MATERIAL REQUIRED ...............

  • Page 7: What's In The Box

    WHAT’S IN THE BOX STATION 7000) CTION OVERVIEW Vertical Mount Only INTERNET 1. Base Station (BS7000) with power adapter (this way up) & CLOUD 2. Headset (HS7000) and battery (BAT70) ches 3. Radio Transceiver (RT7000) o open housing) 4. Battery Charger (AC70) with power adapter 5.

  • Page 8: Tools/Equipment/Material Required

    TOOLS/EQUIPMENT/MATERIAL REQUIRED General Tools/Equipment • General hand tools, screwdrivers, cutters, pliers, and wrenches • Standard Drill (for wall mounts) • Drill bit set (sizes 1/16” - 1/2”) • Wire strippers • Soldering Iron and solder • Tape measure • Pencil/marker •...

  • Page 9: Installation Overview

    INSTALLATION OVERVIEW (TURN 90° CLOCKWISE TO VIEW) © 2025 HM Electronics, Inc. All rights reserved.

  • Page 10: Wiring Connections (Not All Connections Are Required)

    iring ConneCtionS ot all ConneCtionS are required NEXEO BASE STATION PCBA J600 (Ceiling Speakers) J1400 Ethernet J4500 Pin # Label Descrptn/wire color Remote Ceiling Spkr1 + Speaker 1 positive J3000 J3200 Module 1 J1300 J803 Ceiling Spkr1 - Speaker 1 negative Early Remote Type C...
  • Page 11 2. Terminate the negative wire of the power supply to J1 DC - terminal (pin 2). 3. Terminate the shield to J1 GND terminal (pin 3). Note: Only use the HME power supply provided with your system. © 2025 HM Electronics, Inc. All rights reserved.

  • Page 12: Installation

    Survey the premises with store manager to determine the optimal mounting locations for each compo- nent. Take into consideration: • The system requires a region code to function, so an internet connection and an HME CLOUD ac- count are necessary. Connect and verify first before installing the RT7000.
  • Page 13 the legs (see Fig. 2.3). Use a pencil to mark the wall Latches through these holes (avoid touching the exposed PCBA unless you are wearing a ground strap). Drill four pilot holes (3/16” drill bit). Push the four plastic anchors into the holes until flush and insert the four screws provided, but do not tighten.
  • Page 14 Note: If you accidentally exit the Installation Wizard and need to return to it. to the LOG IN then the Base Station, go to TROUBLE- SYSTEM, SHOOTING tab and select “Installation Wizard” from the drop-down menu. Tap the “Start Instal- lation Wizard”...

  • Page 15: Examples Of Rt7000 Mounting Locations

    rt7000 M xaMpleS oF ounting oCationS SERVICE WINDOW SHELVING BASE STATION KITCHEN STORAGE INDOOR SEATING AREA APPLICANCES AND FOOD PREPARATION RT7000 OUTDOOR SEATING AREA SHELVING MENU & SPEAKER POST = Personnel with headsets Fig. 2.10 Wait Areas Typical Single-Lane Drive-Thru Store QSR Aerial/Plan View Present Sidewalk...

  • Page 16: Wiring Diagram For Connecting With The Ib7000 (Dm5 & Ss7000 Or Sp10)

    iB7000 (dM5 & SS7000 Sp10) iring iagraM For ConneCting WitH tHe SPKR (+) - 7 SPKR (-) - 6 I.D. MIC (-) - 2 MIC (+) - 1 BK SPKR (+) - 5 BK SPKR (-) - 4 © 2025 HM Electronics, Inc. All rights reserved.

  • Page 17: Installation Wizard Overview

    This stage connects the system. First, add Store Details and continue to next page. Connect To Network and HME CLOUD. DHCP allows a network administrator to supervise and distribute IP addresses from a central point. When the DHCP is enabled, the system automatically populates the required fields. Consult the Glossary definitions.
  • Page 18 Sales Order and allows the customer to link their NEXEO System to the Store. The registration key is then used to register the device. This can be done here through the Installation Wizard or on the HME CLOUD screen after the Installation Wizard is complete (Fig.

  • Page 19: Stage 3: Configure

    3: C tage onFigure This stage configures the system. Options like Lane Setup, Remote Transceiver positioning, Update Options, and Headset Registration are performed here. Fig. 3.6 Note: If you accidentally exit the Installation Wizard and need to return to it. Log in to the system, go to SYSTEM page, and under the TROUBLESHOOTING tab select “Installation Wizard”...

  • Page 20: Component Notes

    All NEXEO orders include a new cable pull installation. While it is possible to use the existing cables from an HME system you are replacing, it is recommended that all NEXEO installations use new cables to ensure optimal perfor- mance.
  • Page 21 Fig. 4.5. The ground lug supports up to 12 AWG wire but check with your municipality for local codes on ap- propriate grounding. With bidirectional protection, either RJ45 jack can be used. Contact HME if one or more are required.

  • Page 22: Installation/Setup And Operation

    Front/Top View other end to the power connector on the AC70 (Fig. 5.1 & 5.2). Note: Only use the HME approved Power Adapter provided. Storage ports do not charge batteries. 3. Position the BAT70 battery correctly for insertion into the Fig.
  • Page 23 CHANGING POWER SUPPLY ADAPTER 1. Replace power adapter (P/N: CON-00004) to Press in here on both sides of latch to release match your country’s outlet by using your thumb and forefinger to squeeze in on both sides of the latch (see Fig. 5.4). Latch Adapter 2.

  • Page 24: Headset (Hs7000)

    (HS7000) eadSet The AIO HS7000 Headset (Fig. 6.1) is an all-in-one headset used to communicate with fellow employees and customers in a drive-thru lane environment. It uses one BAT70 lithium-ion battery. Under normal use, the headset will operate for approximately 8 hours on a single battery charge (new battery) and will alert you when the battery charge is low.

  • Page 25: Voice Commands

    oiCe oMMandS This option allows headset users to operate their headset using audible commands instead of having to use the headset keypad to do so. Voice commands are not available with NEXEO | Core and also must first be enabled on the base station (SYSTEM>SETTINGS>Voice Commands).

  • Page 26: Speaker Posts And Enclosures

    The NEXEO cables that run from the Speaker Post to the inside of the store must utilize a dedicated PVC conduit that is at least one inch (25.4 mm) in diameter. One conduit is needed for each lane. Straight runs are recommended. No other wiring or cable may share the HME conduit. peaker oard...

  • Page 27: Installing The Ib7000

    INSTALLING THE IB7000 The IB7000 interface box is required when you are connecting 3-pin PLC/BASE Power LED Connector the DM5 and SS7000 speaker or SP10 speaker to NEXEO. 2-pin Loop Adhesive strips allow the IB7000 to be affixed to a clean, dry Connector surface inside the speaker post.

  • Page 28: Installing The Weather Cover

    nStalling tHe WeatHer Cover IB7000 The IB7000 Weather Cover must be REAR VIEW installed onto the IB7000 to protect the electrical connections from PLC/BASE LOOP corrosion due to water/moisture IB7000 ingress. (Even when installed in a Weather Cover speaker post or menu board, these locations do not guarantee a shel- tered environment for the IB7000.) THIS SIDE UP...

  • Page 29: Installing The Microphone And Speaker

    INSTALLING THE MICROPHONE AND SPEAKER dM5 M iCropHone The DM5 must be used in conjunction with the IB7000 interface box (i.e., the Microphone does not connect directly to the base station). • See Fig. 2.12 on page 10 for visual reference and IB7000 section for wiring tables.

  • Page 30: The Ss7000 Speaker (Standard, If Not Using The Sp10)

    (Not all connections are required)” on page 4. Note: You may be able to use the existing audio Pressure Speaker cable if replacing an older HME system like EOS. grill Foam Verify the cable is in good condition before doing...

  • Page 31: The Sp10 Speaker (Optional, If Not Using The Ss7000)

    “Wiring connections (Not all connec- tions are required)” on page 4. Note: You may be able to use the existing audio cable if replacing an older HME system like EOS. Verify the cable is in good condition before doing so. Fig. 10.3...

  • Page 32: Installing The Ti7000 Telephone Interface (Optional)

    INSTALLING THE TI7000 TELEPHONE INTERFACE (OPTIONAL) The TI7000 links a telephone to a NEXEO|HDX™ system so that one designated headset can also be used to answer incoming phone calls. WHAT’S INCLUDED • One TI7000 Telephone Interface • Two Cables (Cat5 Base Station, RJ11 Telephone) •...

  • Page 33: Operation

    NEXEO BASE STATION PCBA J1400 Ethernet J4501 J4500 Remote J3000 J3200 Module 1 J1300 J803 OPERATION: Early Remote Type C J3400 Reset button to Warnings Module 2 Partial View of PCBA reboot system To set your headset to answer phone calls: Remote J2003 J804...

  • Page 34: Aot (Automated Order Taking)

    8883 and 1883. The default value is 8883. HME RTSP PORT: This is the port used by the Streaming Server to listen to streaming client connections. Accepted values are integers between 1024 and 65535. The default value is 10000.

  • Page 35: Nitro Alerts

    ALERTS must also be enabled on the HME ZOOM Nitro timer. Please consult the how-to instructional guide: Configuring ZOOM Nitro to NEXEO | HDX Alerts online in the Supporting Documents Library of HME’s Training Portal, or please contact HME Support at 1 800 848 4468 for more details. Visit the library using this link: https://www.hme.com/training/supportingdocuments/?lng=1...

  • Page 36: Help

    HME Technical Support: If the help provided in this section is not sufficient, please contact our Technical Support team at support@hme.com or call us at 1-800-848-4468. As a valued customer, we are here to help you have the best experience with your product; your success is our success!

  • Page 37: Aot Troubleshooting

    Problem Solution Headset battery will not charge Verify the charger is plugged in and on. Verify the battery is the correct type (BAT70). Verify the battery is docked correctly in the port (the battery is keyed so it can only be inserted one way. It should not be forced into the charging port).
  • Page 38 Flashing Red & Yellow (alternating)= Fault condition other than an AC70 Charger: RED/YELLOW LED unrecognized. If you cannot resolve problems with the information presented here, please contact HME Technical Sup- port at 1-800-848-4468. © 2025 HM Electronics, Inc. All rights reserved.

  • Page 39: Troubleshooting Screens

    rouBleSHooting CreenS Fig. 14.1 What is this screen for? This screen provides you with system and component information that can help you trou- bleshoot when issues arise. Tap on the tab to open the drop-down list and select the option you wish to view. The information below covers the options in the Fig.
  • Page 40 System Diagnostics continued: Valuable feedback on the health of each component can be found by clicking on any of the component options listed under System Diagnostics in Fig. 14.2 (i.e., Base Station, Network, Audio, Speaker/Mic Posts, and AOT). VAIO Fig. 14.2 Figure 14.3 is an example of what see when you click on the Base Station option.
  • Page 41 Figure 14.4 is an example of what see when you click on the Network option. Scroll down further to view more details. This page also includes a Network Test, which can be performed by clicking on the Start Test button to the right.
  • Page 42 Figure 14.6 is an example of what see when you click on the Audio option. Scroll down further to view Lane 2. Fig. 14.6 Figure 14.7 is an example of what see when you click on the Speaker/Mic Posts option. Fig.
  • Page 43 Figure 14.8 is an example of what see when you click on the VAIO option. VAIO is only available for customers with a NEXEO | Pro subscription. Also see “AOT (Automated order taking)” on page 28. Fig. 14.8 © 2025 HM Electronics, Inc. All rights reserved.

  • Page 44: Additional Troubleshooting

    dditional rouBleSHooting If your system malfunctions, a red indicator on the HOME screen will alert you to where the problem is (see color-code definitions below). Then, try resetting the system component in question via the Base Station. For example, if the problem is the Speaker/Mic Posts: 1.

  • Page 45: Firmware Updates

    irMWare pdateS Red Exclamation Marks like the one next to the SYSTEM icon in Fig. 14.7 indicates at a feature or compo- nent requires attention such as a firmware update. Fig. 14.7 1. Log in using your four-digit PIN and proceed to the SYSTEM screen. The Red Exclamation Mark is now also visible next to the UPDATES tab.

  • Page 46: Glossary Of Terms

    HME CLOUD: This is a remote server used by your system. It allows your system to access and store data via the internet. It also provides access to other systems in your network connected to the HME CLOUD. IP Address: Internet Protocol Address.

  • Page 47: Aot Glossary Of Terms

    Registration Key: This is unique identifying key generated when a new store is initiated by the sales department. It allows HME products to be linked to a specific store ensuring easier installations with reduced errors while also enhancing subscription management.
  • Page 48 © 2025 HM Electronics, Inc. All rights reserved.

  • Page 49: Specifications

    SPECIFICATIONS BS7000 Dimensions 7.62” H x 12.579” W x 3.669” D (193.55 x 319.51 x 93.19 mm) Weight 3.5 lb (1.59 kg) Power Supply Input Voltage: 100 - 240 VAC nominal Output Voltage: 48 VDC Current: 1.88 A Power: 90 W Gbit Ethernet Front Panel LCD type: 800x480 TFT w/ capacitive touch...
  • Page 50 RT7000 Dimensions 6.705” H x 7.157” W x 1.56” D (170.31 x 181.79 x 39.62 mm) Weight 13.95 oz (395.6 g) Power Supply Voltage: 48 VDC (powered from BS7000). Current: 60 mA pk-pk @ 48 V Ethernet wired connection to Base Station - AES/EBU interface Frequency Range Main Radio: 5.180 GHz –...
  • Page 51 SP10 Speaker Dimensions 5.62” H x 5.62" W x 4.5” D (142.8 x 142.8 x 114.3 mm) Dimensions with 5.62” H x 5.62" W x 4.75” D (142.8 x 142.8 x 120.6 mm) foam gasket Weight 2.55 lb (1.16 kg) Power 15 W Impedance...
  • Page 52 A copy of this guide and much more including Regulatory, Compliance, and Safety information can be found by scanning this QR code or going to: https://www.hme.com/qsr/drive-thru-user-manuals/ © 2025 HM Electronics, Inc. The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.

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